D.Franklin Reviews

Name: D.Franklin
Rating: 1.86

1.9 Rating 344 Reviews

21 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would Rate 0 if possible. ABSOLUTE GARBAGE, WOULD NOT RECOMEND. Purchased the "buy 1 get one free" in February. Received email confirmation, 2 months later I am still waiting. Tracking number with DHL has never moved. Track order through D Franklin website states "cant find your order". Contacting website bot does not help as it says "cant your order number, try again" continuously. Might be able to solve the problem if they had any customer service whatsoever.”

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Posted 10 months ago

“Заказали кеды 14.02.24, сегодня 19.04.24 ,если бы они шли пешком сами,то хоть бы стоптанные уже дошли😀.Хотя до этого покупала зимнюю обувь,долго...но пришла. Мысль такая....или они специально шьют для меня или компания банкрот и просто собирают последние деньги.”

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Posted 10 months ago

“Although the delivery time to my country was said to be 3-10 business days - almost a month has passed and I have not yet received my delivery. Vey suspicious as even the delivery tracking number provided me shows no information. It was said to be a DHL tracking number - I contacted DHL and they said they have no such delivery even registered in they system. I tried to contact D.Franklin on this issue. Good luck - on the website there is an automated bot that doesn`t provide any answers. There is no e-mail listed on the website. And when contacting the company via some support form - I just received automated e-mails that said they will provide me with an answer within 24 hours. I never received the answer.”

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Posted 10 months ago

“The only reason why I have given 1 star, is because I can’t give 0. Returned sunglasses one month ago and heard nothing from them. Still waiting for money. Company all a bit dodgy and bad quality.”

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Posted 11 months ago

“Really bad quality. Sunglasses are basically useless.”

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Posted 1 year ago

“unfassbar schlechter Service. Ich habe bereits zig Mails und Kontaktformulare ausgefüllt zu meinem Anliegen und ich habe KEINE einzige Rückmeldung erhalten! Mein Vorfall war der, dass meine Bestellung im Dezember eine unfassbar lange Verspätung hatte, weswegen ich diese nicht mehr gebraucht habe und per Mail storniert habe. Darauf kam natürlich keinerlei Rückmeldung. Einige Tage später kam dann nur die Nachricht, dass die Bestellung nun verschickt wurde - dabei wollte ich sie gar nicht mehr. Darauf hin habe ich versucht den Support zu erreichen um eine Beschwerde einzureichen und einen Rücksendeschein zu erhalten. bis heute KEINE Antwort! Ich finde es ist eine bodenlose Frechheit - ich kann die Retoure nicht anmelden, müsste Kosten selbst tragen und bekomme einfach nicht einmal eine Antwort auf meine tausende Nachrichten. NIE WIEDER!!!”

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Posted 1 year ago

“One of the sunglasses that I bought in 2x1 promotion is defective. I am reconsidering sending them back since I've now read that they don't refund you and you have to pay for the deliver!!!!! They are not replying to my emails and requests. How can they be so famous if they are scammers ????!”

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Posted 1 year ago

“They never deliver! They send mails that they send money back or that there is a problem with the delivery but they never send anything! Do not buy!!!!!”

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Posted 1 year ago

“I would reconsider making a purchase from this site. I never received my refund for a £55 order. I even paid for the tracked return £15. They never responded to any emails. Beware this is a scam site.”

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Posted 1 year ago

“Hello, i am so annoyed about D'Franklin. I sent my order back to you to spain on the 15th Dec. Since there, i dont have any informations about it! What is the problem? I dont have an eMail or something about the status of my return till now, the 9th of Jan. 2024. There is no option to call the customer service! Don't buy at D'Franklin again! Thank you - D'Franklin!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

““ I didn’t even receive my order yet ( I placed order on 5th or December and today is 9th of January ) and I am having such poor customer service support that I am shocked! If you ever have a real issue or questions they are sending out automatic machine answers to everyone that are exactly the same !!!!!! I have no answer since 3 weeks ! They took my money and never heard back! Don’t buy from those thief’s!!!!!”

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Posted 1 year ago

“The worst store. They sent me wrong product and I unable receive my money back more then 3 weeks. The worst support and store ever. Unable receive information, just auto templates”

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Posted 1 year ago

“I ordered 2 pairs of glasses and never received them. I have contacted D.Franklin but they are not helpful only responding with automated emails.”

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Posted 1 year ago

“I ordered 2 pairs of glasses but they never arrived. They company says they are delivered, but I never received them and the company does nothing to assist. Very disappointing.”

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Posted 1 year ago

“DO NOT BUY FROM THIS STORE AND THIS WEBSITE! Very disappointed. I order 29.11. 2 pair of boots and I still did not get it. It's past a month!!!! Customer service is very bad!! I will never buy anything from this website!!”

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Posted 1 year ago

“Sorry that I have to write my opinion here, but I never get an answer about my late delilvery.I am waithing almost a month. The delivery company told me that I have to contact with D.Franklin if my packege is late more then 10 days after delivery time, but I didn't get an answer. I think this is not normal in times that the world is online and all the bussines are online and the delivery must be controled and the seller should know everything for the orders and custemer opinion. Sorry, I need my money back, but no one answer and I never order again from this company. It Is my first bad feedback in my life. REgards, Mihaylova”

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Posted 1 year ago

“They have completely failed to handle this situation, the 5% discount will not cover the postage and it will not even replace the discount for which I originally wanted to buy them in the e-shop. DFranklin should improve and strengthen customer service. Because getting a proper response and your money back after almost a month when I have to write a million emails to them, it is catastrophic. I've been waiting a month for the shoes and instead only a response that the order has been canceled... horrible.”

Helpful Report

Posted 1 year ago

“Lousy service. I ordered and paid in full for my boots 10 days ago. They were supposed to arrive on the 15th, but nothing. I write and rewrite everywhere and get only responses from automated BOTs and unbelievable spam with clickbait-titled emails and controversial information. Finally today they decided to answer me and in the email, they told me everything is fine, it's just delayed. A couple of hours later they wrote me via Instagram saying that my order was canceled due to a technical error (!!) and that they had forwarded my refund. All this 5 days before Christmas and it was a gift. Scandalous. I will never buy from them again. Now I find myself on December 19 having to look for another one. I like the hundreds of people who complain about the same things on the brand's social media.”

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Posted 1 year ago

“THİS İS THE WORST „COMPANY“ scammers!look on Instagram they delete every comment because people Are waiting for their orders since month!!! Scam!!!! HUGE SCAM”

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Posted 1 year ago

“I ordered boots in the wrong size and I wrote to them and returned package with that boots in their original boc because I didnt even try the boots, just have looked on them and that is all. I immediately sent them back. First, they didnt answer to my email and than at the end, when they got that package-they refused it!!! And sent it back to me without an explanation and answer. I am shocked how rude is that, and also very, very disapointed.”

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Posted 1 year ago

D.Franklin is rated 1.9 based on 344 reviews