D.Franklin Reviews

Name: D.Franklin
Rating: 1.88

1.9 Rating 338 Reviews

22 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 15th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the brand in an advertisement in instagram. Really liked the boots there and ordered one pair of Nordic fur Black. The customer service team were really helpful when my tracking number was not active and gave me an active one. The boots came this morning and are PERFECT!!! Will definitely order from them a second time!”

Helpful Report

Posted 5 years ago

“The items I bought were to small and low quality for the price I paid, I want a refund but they ask me to pay the shipment that is pretty expensive from my country. They are a total fraud.”

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Posted 5 years ago

“Horrible quality of shoes, the broke instantly after first try. Horrible communication with company and even they promise after one month of mailing to send me back 50% of price the still didn't sent it to me back. Would never buy again!!!”

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Posted 5 years ago

“I've order a pair of boots one month ago and they still haven't arrived. I've try to get some information from them and they don't know anything. I consider my money lost. I will never order from them again!”

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Posted 5 years ago

“Die Schuhe passen und sehen toll aus :)”

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Posted 5 years ago

“Crappy quality glasses, scratch way to easily even with the pouch. For all those who want refunds because goods were not as described of never came. Just complain to paypal or your credit card company. They will refund you and get the money back from seller!”

Helpful Report

Posted 5 years ago

“I ordered a backpack which was kid size and not as on the pictures. Also the shoes were to small ! For return I had to pay 15€ for shipping to Spain. Now after 3 months the package came back because they didn’t accepted it from the post man”

Helpful Report

Posted 5 years ago

“I orderd sunglasses but never received them. It was nearly impossible to reach customer support. They said it was not their fault. Still no money returned or product received. Has been half a year now!”

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Posted 5 years ago

“They only allow 14 days to return products, so I would have to pay over $50aud to get it back in time. The glasses are kids sized, and they seem like crappy materials.”

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Posted 5 years ago

“I bought some sunglasses from this company and they had a 2 for 1 deal on, which was great. the 2nd pair were sat in a drawer for a while so were left in a secure place. I eventually wore them a few times and unfortunately the screw failed and they kept falling apart on the bridge. I soon realised that the screw inlet had failed and effectively the small screw was just falling out of the hole. No issue, I thought I could send some pictures to them and I'd get a quick solution like most modern online companies. Instead they asked me for endless more pictures and receipts etc etc. Basically making it impossible to return damaged or faulty glasses. Such a scam. I wont be wearing their products anymore. Awful company.”

Helpful Report

Posted 5 years ago

“I ordered the shipment to Sunny Beach, Bulgaria. They said it would take 10 days. Then, after 16 days they said my order had been waiting for me in parcel pickup in Burgas, Bulgaria which is 1 hour away from my address. Ok I was ready to go to Burgas and take my order BUT nobody knew an address of pickup center and nobody cared about that. They got their money and we’re laying a big D**K on whether it’s delivered or not. Horrible service!”

Helpful Report

Posted 5 years ago

“Sunglasses look like childrens fashion! They are way too small 7 € for return...”

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Posted 5 years ago

“Company sent me broken glasses; terrible quality. Have to pay shipping fee to send it back internationally. Never again.”

Helpful Report

Posted 5 years ago

“Quality of Sunglasses is miserable. Now I want to send them back and have to pay for it(from Germany to Spain). Never ever again.”

Helpful Report

Posted 5 years ago

“I bought a pair of TR90 pink tinted sunglasses and I love them. They’re flexible, they fit perfectly and they function well. They looked exactly like the photos when they came. Delivery to the UK took 9 working days, which was before the estimated delivery date. The only problem i’ve had was that the press-stud on the case that it came with broke after 10 minutes, which was disappointing.”

Helpful Report

Posted 5 years ago

“I purchased two pairs of glasses four days ago, and I’m still waiting for a simple confirmation email. I think it’s a scam”

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Posted 5 years ago

“I order , after one week no product received or even departed from the fabric , that is crazy , very bad customer care”

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Posted 5 years ago

“Hallo, ich habe Schuhe bei D. Franklin bestellt. Leider passen sie mir nicht und ich wollte sie retourschicken. Ich hab drei Mal eine Mail hingeschickt und nachgefragt wie das genau funktioniert und ob es ein Retourettikett gibt. Ich hab jedes mal die selbe Nachricht bekommen mit einen Link auf die HP und das ganze nach über eine Woche!! Man kann die Ware aber nur 2 Wochen danach retourschicken. Und, ich musste über 3 Wochen auf die Schuhe warten die dann in einen komplett kaputten Karton kamen! Ich werde nie wieder dort bestellen!”

Helpful Report

Posted 5 years ago

“Tying to get hold of there customer service is hard when living in the uk not even a contact number all email and still don’t get a response ? Where the customer services for your paying customers”

Helpful Report

Posted 5 years ago

“Keine Antwort auf E-Mails No answer of email after buy”

Helpful Report

Posted 5 years ago

D.Franklin is rated 1.9 based on 338 reviews