D.Franklin Reviews

“ Would give 0 stars if possible - terrible customer service. The returns process was a nightmare, they refused to respond to any form of communication (socials and direct emails). The glasses I purchased are fine but you are in for a world of hurt if you need to return them. ”

“ Shoes are way smaller.international Returns on buyer cost. Not recommend ”

“ Worst customer service Not Reacting on any returns, still waiting for my refund. Whole return process is not acceptable. ”

“ I wanted to return the shoes, but the shoes have to be returned to Spain on your own expense, which turns out to be 66 dollars !!! This is almost as expensive as the shoes themselves! I think it is very misleading that nowhere on the website, the order confirmation, or the proof of shipment is stated that returns must be sent to Spain !! I sent an email to the customer service and asked for a solution, but they only referred to the General Conditions. ”

“ DO NOT BUY!! Glasses are very poor quality and do not reflect the price. The 2 for 1 deal is a scam as they always offer it and they will give you one pair of sunglasses that are plastic. The glasses are too small, wonky and poorly made with a low finish. Shipping cost is very expensive and returns policy is rubbish. I would definitely not buy from these ever again and would advise anyone else to do the same. ”

“ Returns to Spain, why? 12 EUR Shipping Can not recommend it. ”