D.Franklin Reviews

Name: D.Franklin
Rating: 1.88

1.9 Rating 338 Reviews

22 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how D.Franklin made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

D.Franklin 1 star review on 15th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two pairs in September and not received anything 4-6 weeks later so I’ve contacted the customer service team via email and had over 20 responses ‘we are looking into it’. I then learned that they ha supposedly delivered it- they tried to blame address but I showed them the address was correct and requested proof the delivery company has made the drop off... this was 4 weeks ago and despite me asking for contact numbers, manager names or the delivery company details they have not yet resolved this. D.Franklin even asked me to hand write a letter confirming there was no delivery. 3 months later and they are refusing refund and refusing to give me telephone numbers or managers names to escalate this further. DO NOT BUY FROM THIS COMPANY- ITS A SCAM!! Read the other reviews and you will see this is not the first time either.”

Helpful Report

Posted 4 years ago

“Ordered sunglasses 3 MONTHS AGO and they only just arrived today with the box crushed. Surprised that the sunglasses aren't bent Not worth the money, don't buy from here”

Helpful Report

Posted 4 years ago

“Ordered sunglasses in July via their webstore and have not seen sunglasses nor money back. Customer service is awful....lots of emails back and forth saying they are looking into this. Do not order from website.”

Helpful Report

Posted 4 years ago

“Do NOT order from this company. Ordered 2 pairs of glasses , spent €70. They said shipping would be 24/72hrs I emailed them 2 weeks later as I still hadn’t received the glasses and they emailed back saying they’d been delivered which in fact they had not been delivered. Money stealing scammers”

Helpful Report

Posted 4 years ago

“Waiting 45 days for a case resolution. I return a item by post office, have the receipt and prove that the item was deliver 45 days ago and your service tell’s me that the company dont received the item.. how this possible??? And say that the covid 19 is the problem. To send the package no problem with covid 19, but for return money the problem is covid 19?? And to mutch time beetween emails.. this is a good company or a scam??? 45 days??”

Helpful Report

Posted 4 years ago

“Ordered from them twice already and I am super happy with them! Delivery took only 10days to Croatia even if it says 5 maximum, but during these times I really thought it would take more than a month. Definitely will order again!”

Helpful Report

Posted 4 years ago

“Ordered two sunglasses to the US. What a mistake. naively thinking that I'm the costumer, this company is rolling their responsibly of a failed delivery on me and refuse to refund me! The address I gave was correct, I have showed them proofs! But still, refuse to refund me. Thiefs”

Helpful Report

Posted 4 years ago

“I ordered 2 pair and have present pink one to my friend from America! She is also happy! That is why i was needed pink one more time))))”

D.Franklin 5 star review on 12th October 2020

Helpful Report

Posted 4 years ago

“Thank you dear team of DrFranklin for making me so happy and stylish!”

Helpful Report

Posted 4 years ago

“Full on scam. Will be disputing through my credit card.”

Helpful Report

Posted 4 years ago

“I returned some shoes as unfortunately they were too small. I returned them on the 10th of August and they were tracked do I could see them arrive several days later. I am still waiting for my refund. Disgraceful service, won't even return my calls or emails.”

Helpful Report

Posted 4 years ago

“Ordered a pair of glasses in early August. It’s now September and the order is currently in Germany which is further away from its initial location. What a waste of money and time!”

Helpful Report

Posted 4 years ago

“I had ordered two sunglasses. The quality of the glasses was okay. The case was really bad (the material of the "padding" had already come off directly) and the glasses were much bigger than expected. But the experience with the return was really bad. I sent the package back 2 weeks ago (at my own expense, of course) and haven't heard anything about it since. I can only strongly advise against this store. I don't have a product now, paid the return shipping costs and of course didn't get the money for the product back. Seems to be a rip-off.”

Helpful Report

Posted 4 years ago

“Scam, item never delivered, stole money.”

Helpful Report

Posted 4 years ago

“Do not order from this store. Waste of time and money. I ordered 2 pairs of sunglasses on the 13/07/20, they were shipped on the 31/07/20 and since then tracking has not updated and my order has still not be received. I have contacted customer service to follow up for me with shipping companies to give me further information and they just say check the tracking link (very robotic response) Spend your money somewhere else, horrible service and a waste of time and money.”

Helpful Report

Posted 4 years ago

“horrible customer service. they always write in spanish (i wrote them in english). reply-time is also extremely slow. i ordered a watch which showed very poor quality. after some month of wearing almost the complete gold-color is gone. they give a guarantee on mechanically-issues. would not order again.”

Helpful Report

Posted 4 years ago

“I wish I could put 0 stars. I’ve been waiting 2 months for my sunnies to arrive, I live in Australia. Their customer service is horrible, they answer every 72h, they never come back to you you have to chase them. One of the sunnies was too big and not as the photo. After saying 5 days for an answer they refuse to do refund. The sunnies are really poor quality. DO NOT BUY from them.”

D.Franklin 1 star review on 12th August 2020

Helpful Report

Posted 4 years ago

“Ordered sunglasses in January, just received them today (August!) Glasses are of ok quality but will definitely never buy again from them”

Helpful Report

Posted 4 years ago

“Not happy with my glasses is not on time and to little and is not balance the glass holder is long and short.”

Helpful Report

Posted 4 years ago

“Pathetic service, more than 2 weeks and no sign of Delivery. They can't afford express shipping and charge you 10$ for shipping with national services. I'm worried the product quality is going to be worse.”

Helpful Report

Posted 4 years ago

D.Franklin is rated 1.9 based on 338 reviews