D.Franklin Reviews

Name: D.Franklin
Rating: 1.88

1.9 Rating 338 Reviews

22 %

of reviewers recommend D.Franklin

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Metrics

1.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 15th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible and cheap product. Wonky glasses, badly made. I emailed for a refund and sent photos of the problem,as requested. They told me they don't ever give money back, I have to pay for shipping the items back and then they investigate and replace the glasses. I spent £11 (tracked) sending the items back to get a refund so I'm out £46 for two pairs of glasses that I could have bought at the local market.”

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Posted 5 years ago

“very very very bad quality, sunglasses for 25€ that are worth 2€. the logo isnt made of metal”

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Posted 5 years ago

“Shipped within a week! Very well packed and comes with a nice case. Glasses are from good quality, especially for the price. I payed 42,- for 2 glasses, very good deal. I would recommend if you search for good cheap glasses :)”

Helpful Report

Posted 5 years ago

“Don't pay anything with this company, IT'S DROPSHIPPING ! All of the modele are F.A.K.E and made in China.”

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Posted 5 years ago

“Ordered when they offered the 2 for 1. After 2 weeks of waiting I wrote them and they told me that 1 pair of glasses are not in stock right now. They couldn‘t tell me when they will be available again. I canceled my order after 4 weeks waiting. Very bad customer service. Will not order again.”

Helpful Report

Posted 5 years ago

“Its been 20 days since I paid for my sunglasses, and still have not received a confirmation email... whatever the circumstance is it does not take 20 days to sort out a product and send an email”

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Posted 5 years ago

“Ordered two pairs of sunglasses when they had the 2 for 1 offer/promotion on. I didn't receive a confirmation that the order had been processed for about a week or so. Once my order processing confirmation came through, the sunglasses then shortly arrived after that! The sunglasses were very well packed and the quality for the price you pay is brilliant. They are very well packaged from the outer box to the sunglasses cases to the sunglasses themselves! Very nice attention to detail on the quality of the sunglasses and they are exactly like on the pictures. Anyone leaving negative reviews because they haven't "had confirmation and it's been a week since ordering" just needs to at least give it a few more days as the website even clearly states that order processing confirmation can take a little while and a bit longer when they run a promotion! Positive experience from someone that took advantage when they ran the 2 for 1 promotion and even delivery times weren't bad at all!”

Helpful Report

Posted 5 years ago

“THAY SENT A BAD CONDITION PRODUCT AND WHEN I SENT MAILS THAY NEVER ANSWERED VARY BAD COMPANY --------------DO NOT BUY -------------”

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Posted 5 years ago

“Falsch falsch falsch!!!! Wo ist mein Geld!!!!!!!!!!!”

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Posted 5 years ago

“The sunglasses I ordered look completely different compared to the website images. Poor quality product, they feel cheap. They don't refund the full order price when returning it.”

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Posted 5 years ago

“After purchase, no further updates. After weeks still no glassen or message back from support. Avoid this company!! Hopefully my credit card company will be able to retrieve the money.”

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Posted 5 years ago

“also i purchased sunglasses one week ago and i havent received any confirmation or nothing! i doubt to get anything”

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Posted 5 years ago

“No shipping information over week since purchased. Looking these reviews I have very little hope on the quality of service. Anyone reading this, a tip would be to report then on instagram that the company is a scam. They rely heavily on sponsored ads on IG so that will make them pull their socks up!”

Helpful Report

Posted 5 years ago

“Non mi sono arrivati gli occhiali che ho ordinato, non riesco a mettermi in contatto con Dr Franklin! Non acquistate in questo sito!”

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Posted 5 years ago

“I ordered new sunglasses but they only delivered the box and the case. No sunglasses, I tried to get in contact with D.Franklin about this but they haven't replied.”

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Posted 5 years ago

“Shitty quality. As I sent it back they didn't return me the money, cause the package '' magically dissappeard'' on the way. Yeah.”

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Posted 5 years ago

“Very quick delivery and very lovely glasses! Very happy with my spontaneous purchase ;-)”

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Posted 5 years ago

“Ich hab dort eine Sonnenbrille gekauft, für die 7 € Versandgebühr kam die Sonnenbrille in lausiger Verpackung (Plastiktüte). Die Brille passte mir nicht, außerdem wirkt sie sehr billig. Da kann man auch auf eine 5 € Brille aus dem Discounter zurückgreifen, dann würde vielleicht sogar die Größe stimmen. Beim zurücksenden muss man die Retoure natürlich selber zahlen. Der Retourenzettel enthält nicht alle benötigten Informationen für einen ordnungsgemäßen Rückversandt (Land fehlt), was auch nochmal zu Ärger bei der Poststelle führt. Alles sehr schlecht gemacht, hoffentlich kommt wenigstens die Rückerstattung zügig. Die 20 Euro für Versandtgebühren hätte ich mir doch lieber gespart und bei richtigen Händlern Geld investiert.”

Helpful Report

Posted 5 years ago

“Took less then a week to arrive. Sunglasses good quality/good fit/good case. Box a little bashed due to shipping but overall pleasantly surprised with my impulse purchase. Would recommend.”

Helpful Report

Posted 5 years ago

“Do not buy at this "company". Poor quality products (my sunglasses both arrived damaged) and you could see they were sent back in the packaging several times. Additonally, they were way too small and I had to check twice if I didn´t buy the children´s version. I did not get a refund or an answer on my emails yet.”

Helpful Report

Posted 5 years ago

D.Franklin is rated 1.9 based on 338 reviews