DFS Reviews

“ Made a complaint within weeks of delivery, to head office, customer services and store manager. ”

“ We ordered a chair online which in the filtered photos looked great, as it was delivered it was clear the quality was shockingly bad (even got a comment from the delivery team about it) so we requested it was returned as it wasn’t worth £50 let alone the £500 we were being charged for it but we were then told that we had to send it back to somewhere a few hundred miles away and that we would have to either pay £150 to DFS to collect it or to cover the cost of sending it back ourselves (around £190). ”

“ Ordered couches 28/7/24 was told 8/10 weeks delivery Arrived 20/11 17 weeks later No communication from DFS at all during this period I had to continually phone them Excuses after excuses not their fault distribution’s fault Delayed coming from CHINA Asked to be put through to Head Office but only got as far as Manager from Stirling Scotland store ?? When my couches finally on route to my house I asked for a goodwill gesture after everything to be told it was not their fault it was distribution’s fault But then said they would refund delivery charge WOW I wish I had never choose DFS to buy my Couches from I will never buy from them again and I will never recommend them to anyone Jacqueline Easton ”

“ Taking delivery of our suite and footstool in February of 2024 on delivery the suite was damaged during transit we ask delivery driver to return it to DFS they were unwilling to do so!!!!! and reffed us to the office. ”

“ We bought our sofa and chair for Xmas 2023 6 weeks after delivery I complained that one half of my sofa was good the other half seemed to have no support it’s like sitting on 20 year old sofa one side and a new sofa on the other 3 times they have come out and say can’t agree even thou they agree the sofa could have been made in one part of the factory and the other on a different part of the factory the chair has sunken and the creaks every time you move again they say there is nothing wrong with it ,we spent over £2. ”

“ 12 wks delivery is ridiculous. Also, the £120 delivery charge is shocking. I will not be using DFS again. ”

“ Went to DFS Hedge End to buy a sofa on Saturday the one I picked they had two in stock in two different warehouses somewhere around the country which they said I will get a call / email from the delivery team. ”

“ When we received the sofa one of the power pack(with split head or double head)missing and delivery man put in notes said l will receive soon. ”

“ I had to pay full price of the two 2-seater adjustable sofas at time of purchase andc2as told delivery would be in 2 weeks. ”

“ Naught a sofa only for when they tried to deliver it to be told this sofa wouldn’t fit thought a uk single door, only fits through double doors. DFS charges me almost £300 for selling me a sofa they could not deliver. Even when the manager confirmed the salesman had not covered the delivery restrictions, they hide behind the contract they make u sigh on the iPad with out giving u a copy. Bad company do not buy from them. ”