DFS Reviews

“ Went to DFS Hedge End to buy a sofa on Saturday the one I picked they had two in stock in two different warehouses somewhere around the country which they said I will get a call / email from the delivery team. ”

“ When we received the sofa one of the power pack(with split head or double head)missing and delivery man put in notes said l will receive soon. ”

“ I had to pay full price of the two 2-seater adjustable sofas at time of purchase andc2as told delivery would be in 2 weeks. ”

“ Naught a sofa only for when they tried to deliver it to be told this sofa wouldn’t fit thought a uk single door, only fits through double doors. DFS charges me almost £300 for selling me a sofa they could not deliver. Even when the manager confirmed the salesman had not covered the delivery restrictions, they hide behind the contract they make u sigh on the iPad with out giving u a copy. Bad company do not buy from them. ”

“ Avoid! DFS reduced the price by £200 the day after i bought an expensive sofa and didn't let me know or offer any recompense. They also failed to setup and connect the sofa correctly, after I paid £130 for the service. I overpaid for poor customer service and an overpriced sofa! I later found out that Dante Furniture offered the same sofa for £500 cheaper, with free delivery anywhere in the UK and free setup! ”

“ Ordered 2 x 3 seater sofas in dec 2023. Arrived 2nd Aprilwith a fault on each sofa which should never have passed quality control. Reported fault at delivery time. Still awaitingbreplacement parts at end of August. Son bought same sofas as ours one chair collapsed within a week and hIs repair is still outstanding 4 months later! AVOID DFS! ”

“ Bought sofas two months ago and still waiting for the delivery. Everytime we contact them, they are not helpful. We need our sofas that we already paid for!! This is giving us stress and health issues as we have no sofas to sit. ”

“ I contacted DFS regarding my delivery date because it is scheduled for when I am away and told I have to wait for a call in 72 hours (like we can stay near a phone for 72 hours) then I had a lamp delivered that was damaged and attempted to try and get a refund but you can’t ring anyone or request a return and the chat team tells you you have to wait 72 hours (another 72 hours) for a phone call to arrange return. ”

“ I took delivery of a 3 seater and 2 seater sofas on 24/8/2021. ”

“ My herringbone pattern flooring has been scratched and chipped from one side of the room to the other where the delivery driver dragged it across the floor, DFS are refusing responsibility for this despite the photo and video evidence! 2. ”