DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DHgate.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service!!!”

Helpful Report

Posted 5 years ago

“DO NOT BUY ANYTHING FROM DHGATE SELLER NAMED KID_SUIT - BIG TIME SCAMMER DO NOT BUY ANYTHING FROM THIS DHGATE.COM SELLER NAMED KID_SUIT!!!!! THIS SELLER IS A BIG TIME FRAUD AND A RUDE AND SPITEFUL SCAM ARTIST! DOESN’T HAVE ANYTHING IN STOCK BUT WILL ACCEPTE THE ORDER AND TAKE YOUR MONEY. THEN HE WILL ARGUE WITH YOU BACK AND FORTH AND REFUSE YOUR REFUND REQUEST. THIS SELLER WILL MARK YOUR ORDER SHIPPED AND WHEN YOU RECEIVE THE PACKAGE, YOU WILL BE IN FOR A NASTY SURPRISE. SELLER NAMED KID_SUIT IS A FRAUD AND A SCAM!!!! TOOK MY MONEY FOR A CLUTCH ORDER AND SHIPPED ME A PAIR OF SOCKS INSTEAD. The clutch was out of stock. The seller contacted me to let me know and we went back and forth over Instant Message to see if there was another replacement item I wanted shipped to me to avoid cancelling the order. We couldn't agree on the replacement item and I submitted a refund request. He wanted me to change the refund reason to " I do not want this item" because it works better for him.I refused to lie about the reason for the refund request and chose “item is out of stock”. So, out of spite, he rejected my refund request and shipped me a pair of socks instead!!! I just received the shipment in the mail today and I am FURIOUS!!!!”

Helpful Report

Posted 5 years ago

“Beware buyers, you all have hardown money. Don't waste your money in worlds biggest chep, lier, and thief site. I bought product from dhgate and lost entier money.”

Helpful Report

Posted 5 years ago

“Huge scam, DO NOT ORDER from this company. After placing an order I received a fake tracking number, now the seller will not answer any of my messages. Also there is no options for a refund on items that show delivered. I contact USPS who verify the tracking number shows package has been delivered with no address only a state, but not my state, I live in Texas and package shows delivery state of Illinois, I say again WITH NO ADDRESS.”

Helpful Report

Posted 5 years ago

“dhgate is a scam warning it took 2 years to arive, and looked like a vest”

Helpful Report

Posted 5 years ago

“The prices are sometimes irresistible and seem like such great deals. Let me tell you, if it looks too good to be true it probably is. Most seller's on this site are from Japan and China. They advertise beyond unbelievable goid deals for products. Those looking for bargains have the urge to over look the obvious scam and proceed to waste their money on products they will never receive. Most seller's will provide you with bogus tracking numbers making you wait for up to 4 weeks on packages that end up going to another state or arrive and is nothing like the item described. I bought a vacuum and received a fake pair of Oakleys. They even spelled my name wrong on the shipping label. Dhgate won't work with you to get your money back or make the seller's supply the advertised product. Don't fall for this like I did. This is a down right scam! Buyer beware.”

Helpful Report

Posted 5 years ago

“Do you know why the world is such a shitty place ? Just because of such a shitty scammers that steal money from honest mediocre people!!!! Go and steal from rich!!! This world will never change unless people will do ! Amen”

Helpful Report

Posted 5 years ago

“DHgate site has one of the most thief and cheater seller. I have seriously bad experience, I have bought glasses worth $56.00 and got $2.00 cheap glasses in parcel. I had complained customer service, customer service are keep asking evidence, i have provided photos and video evidence still DHgate Resolution Center asking same thing that it is not valid evidence. video and photos are not valid then what they want supreme court declaration .... .... liers, cheaters, thief”

Helpful Report

Posted 5 years ago

“this is the next store to be shut down in china by authorities in the next days to come,do not order anything from this website or enter your payment information,crook website at the very best.”

Helpful Report

Posted 5 years ago

“stay way clear from this website,this is a scam at the very best,do not touch”

Helpful Report

Posted 5 years ago

“not a good company to deal with,stay away,do not enter payment information on their website,do not order anything,do not even give it a try,once the order has been placed kiss the hard earned cash goodbye.”

Helpful Report

Posted 5 years ago

“SCAM SCAM SCAM!!!!!! If i could give 0 stars I would. first item recieved damaged, paid duties. It was a long process to return as originally the seller didnt want me to return, opened a claim and FINALLY they said yes. but now it cost me $83 to return and they promised id be refunded back. took ages of me emailing and then they gave me credit for 83 claiming they cant refund. WTH they lied. And now to top it off the credit doesn't work and they say i have to send all these emails to different addresses to get it. honestly avoid this place at all costs”

Helpful Report

Posted 5 years ago

“Seriously, listen to all the other reviews. DH Gate operate from China. They don't operate under UK law and don't need to. They're policies are designed to help Chinese sellers scam westerners. You will be scammed if you use them and they will do nothing about it. Even when there is evidence, they will ignore it and allow the scammer to keep on selling. I reported them to trading standards but as they're Chinese, there's nothing they can do. It's a huge scam, avoid it!”

Helpful Report

Posted 5 years ago

“Do not buy from this website you will regret it! I purchased basketball shoes from "themaxshoes" store which sells basketball shoes on DH gate. When I received them I was shocked as they were imitation so I immediately requested a refund. The seller was a nightmare to deal with, they would not provide me with a returns postage label for me to post the shoes back to them and also would not provide a refund until they received the shoes. They agreed I pay the postage cost and they will refund me, so I paid $33.10 to ship them back to China. Then once they received the shoes they refunded me the shoe cost and closed my order on DH gate as resolved. They changed their mind advising the seller pays the shipment cost!!! I tried to raise another dispute with DH gate but as the order was closed could not. Very dodgy and will not purchase another item from this website!! Order no. 3125049517”

Helpful Report

Posted 5 years ago

“After I've placed an order on April, it's July and I still didn't get it. On 15th of July another term was set:another 80 days. I repeatedly asked for a refund....no answer”

Helpful Report

Posted 5 years ago

“DHGATE IS A SCAM THEY WANT PHOTOS OF YOUR CREDIT CARD AND YOUR ID SO THEY CAN STEAL YOUR IDENITY DO NOT FALL FOR THIS DO NOT BUY FROM THEM THEY WILL STEAL YOUR MONEY !! THIEF ! THIEF ! CROOKS !!!”

Helpful Report

Posted 5 years ago

“The website is really difficult to manover and it's impossible to contact customer service. They make it as difficult as possible to get a refund. Do not use this company. Horrible”

Helpful Report

Posted 5 years ago

“Beware of what you purchase and from whom. Most times you can’t return the item if you need too.”

Helpful Report

Posted 5 years ago

“Beware of what you purchase. The item selection isn’t clear on what it is and when you receive it and it is the wrong item you can’t return it.”

Helpful Report

Posted 5 years ago

“Ordered a “kids” T-shirt. When it arrived it was like a dress on my 8 year old! When I messaged the company they told me they only sell adult sizes??? My order description clearly says the words “kids t-shirt” in it and the sizing chart they sent me in follow up to my message was different to the one when I ordered. Disappointed - won’t use DHGate again - sizing is always a problem when ordering online I guess. Best to support our local stores and try on before you buy. Leave the rubbishy online stuff in China!”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 984 reviews