DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

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1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a machine for DHgate company Ausdruck Store https://www.dhgate.com/store/prosalonmachine#listing_store-6 and after 2 weeks a tecnhical problem has been arrised. They immediatelly send me a new handle part which I waited for a month and it was broken. The seller agreed to send the machine back to them in order to get a refund. I paid shipping cost 90 euro and he claimes that I did something (without giving details of information) wrong and that the parcel is stuck on clearance office in Shanghai. The DHgate team informed that he probably has been requested to pay clearance fees. He has stopped the communication and not repsonding to my messages nor to DHgate team. Beware it's a scam”

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Posted 5 years ago

“My item hasn't moved in 14 days. No one will help. Last time ordering from dhgate. Loosing alot of customers..come on trump let's blow theese fuxkers up”

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Posted 5 years ago

“Lied about shipping return. Dishonest communication, Fake merchandise, misleading, oh gee what else can I say about you, PLENTY”

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Posted 5 years ago

“Placed my order around 40 days ago and did not receive it, sent a text they said they would look into it, now will not reply I guess I got ripped off lost $25 in the deal. Will never order from DHgate again”

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Posted 5 years ago

“Mal experiencia producto de muy mala calidad y no te reembolsan tu dinero ,le reclamas y nadie te responde ni te dan una respuesta!!! Todavía espero un producto hace más de 2 meses que no llega para mi es una página de robo y estafa 😡😡😡”

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Posted 5 years ago

“Compre varios productos en esta página algunas cosas repetidas de varios colores y me mandaron todo del mismo color ,otro producto muy pequeño también reclame mi reembolso o una talla más grande y es como si no existiera nadie para darte una respuesta,aún estoy esperando hace más de 2 meses un producto que nunca me a llegado e escrito y sin respuesta alguna !!! Para mi opinión aparte de tener todo malísima calidad es una página que te roban y estafan y nadie da la cara cuando reclamas si pudiera le diera cero estrella 😡😡😡😡”

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Posted 5 years ago

“Had a lot of amazing stuff all great copies as that is what everything is on this site. However got a Victoria Secrets beach towel and very thin and flimsy, suppose cannot expect much for the money.”

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Posted 5 years ago

“Ok so a seller couldn’t provide product so I requested a refund from seller ,seller mad cause I didn’t pick a different color so he waited on my last day for the dispute and clicked shipped which makes me wait longer to open another dispute then I have to wait another 5 days . Even with dhgate seeing he didn’t have item and me wanting my money back they allowed him to do this .. so pretty much YOUR MONEY they gave no control over obviously or control over there site they say they there to help u a lie regardless what the suppler does pretty much a owell”

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Posted 5 years ago

“Order a guitar and never received it. Seller never responded. Somewhat difficult to get a refund.”

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Posted 5 years ago

“Order NO: 3121046142 travis_supplier seller, for 72 dollars, I get a watch with scratched glass, broken strap to be replaced and a mechanism that stops every 5/6 hours while it's on my wrist. I note this to DHGATE and the seller, and what does DHGATE do? After the seller asks me to send everything back to China at my expense (30 euros) to get a refund. What I didn't do but I reported to the site. From my money to the salesman who set me up for the holidays, Watch already thrown away, I had to spend with the watchmaker 50euro and it wasn't worth it I preferred to lose only once. Let loose and don't buy anything from them. In Italy these things don't happen. Never again DHGATE to let go of”

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Posted 5 years ago

“Hello...when can I get my item with purchased No.3119036123 delivered?”

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Posted 5 years ago

“ITEM GOT DELIVERED AT THE WRONG CITY, NEVER GOT IT, CANT TALK TO THEM, WROSE SITE EVER”

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Posted 5 years ago

“THIS IS THE MOST DISHONEST COMPANY I HAVE PURCHASED FROM ON THE INTERNET. I BOUGHT A HAIR DRYER (DYSON) AND WHEN I WENT TO REGISTER IT WITH DYSON FOR THE WARRANTY THEY TOLD ME IT WAS A COUNTERFEIT PRODUCT WITH A COUNTERFEIT WARRANTY REGISTRATION TAG. DHGATE SAID THAT IF I RETURNED THE DEVICE THEY WOULD REFUND MY MONEY AND RETURN SHIPPING CHARGES. I NEVER GOT EITHER. I HAD TO DISPUTE MY CREDIT CARD CHARGE WHICH WORKED BUT THEY REFUSE TO REFUND ME THE $70 IT COST TO SEND THE HAIRDRYER BACK TO CHINA. THEY KEEP TELLING ME HOW IMPORTANT MY BUSINESS IS TO THEM AND DON'T WORRY THEY WILL REFUND MY MONEY. THEY LIE.”

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Posted 5 years ago

“Interesting how you have your own Chinese employees, under names, state how happy they are. Entirely wrong way to do any kind of business. Real businesses do not lie, cheat, humiliate or talk down to customers or accuse the customer of purchasing the wrong size. No Refund for you. We are purchasing items from the same company that supposedly pays you money to work. Absolutely horrible , they should be taken off the entire internet in the USA, or better off stay on your own internet in China.”

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Posted 5 years ago

“the items didnt work and the seller and website docent care about that”

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Posted 5 years ago

“i use dhgate and i never had a problem with them in 5 years”

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Posted 5 years ago

“never hag a problem with dhgate in 5 years”

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Posted 5 years ago

“They are the worst company to do business with. Not only do they lie about what they are selling. There packages get lost, and they deny refunds basically for everything I ordered three things at one time BIG MISTAKE! I only received one correct order the rest was lost! I never write reviews but I want to spare people from losing their money!”

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Posted 5 years ago

“FRAUD at it's worst. Purchased a $263 android tablet. 3 weeks later, discovered that I had been given a tracking number for shipment to someone else in another state. Asked DHgate for full refund and received email saying it will take 4 to 6 weeks before I receive credit card refund.”

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Posted 5 years ago

“THREE different RC Drone Sellers protected by DHGate tried to steal money from me, by sending fake tracking numbers, ignoring my emails disputes and reports and chats...DO NOT BUY here as they have the immoral Chi-Com code that its OK the lie, cheat and steal from Americans. BTW I was forced to 1 Star this review, but trust me these CHINESE people ARE Zeroes !”

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Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews