DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I strongly dislike the fact that the sellers gave me the wrong tracking numbers and now the sellers don’t exist. I was so excited for nothing. The customer service is bs. They don’t want to give me my money back offering me 2 dollars. How dare DHgate allow this to go on. So I just said case resolved and deleted the app. PLEASE DON’T EVER BUY FROM DHGATE ‼️‼️”

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Posted 5 years ago

“Items seems to be delivered to another cities. And when you try to contact the seller it says that store does not exist. DH doesn’t have customer service number or chat. Just and automatic machine that responds simple questions. It was to good to be true.... I feel stupid to believe in scammers like DH gate. I recommend Amazon instead. Serious company with customer service. Money back warranty if any problem or returns. DH GATE you pay and you don’t receive NOTHING!!!!!!”

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Posted 5 years ago

“Customer service is a Joke. Do NOT PURCHASE anything from Shoppa! My item was shipped to another state. The seller offered to resend. I requested tracking info- they sent me tracking from someone else's order- invalid tracking! What a joke!!! As of today, I have not received my item or any resolution to resolve my issue! Tang-Tang is a computer generated system "they call customer service!" I've never seen anything like this in my life. The government should shut them down for SCAMMING HARD WORKING PEOPLE. STAY AWAY FROM DHGATE. I WILL make this known on social media as well.”

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Posted 5 years ago

“Horrible!!!!!”

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Posted 5 years ago

“DHgate.com went from bad to worst. These sellers on DHgate are freaking dumb Chinese idiots! I have received an order of over $4k from my customers and these Chinese sellers cannot fulfill their commitment / responsibilities. I ended canceling all of these orders. These Chinese a-holes do not belong in the internet.”

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Posted 5 years ago

“I made an order, but the product after 3 months did not arrive. DHgate.com made the refund, but I paid some taxes and fees where it would be necessary to negotiate with the seller. I miss Amazon.”

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Posted 5 years ago

“This is not about an order, I am so upset, I have been a loyal customer and a huge fan of DHgate. Then suddenly my card was blocked. I called my bank, it wasn't them. I contacted DHgate and I was told that I am a fraud! I couldn't even begin to get my head around what I was reading. I replied and told themvthey must have made a mistake. I have always paid for my purchases straight away and I have never returned anything or made any complaints. So I am shocked that I have been accused of this. It has really upset me. And I have sent multiple emails requesting an explanation for all this. Yet i still have not received any answers or explanation. Im devastated. Because I really loved shopping here. And customer service were amazing. I can't fault them. They are the kindest, loveliest people i have ever spoken to”

Helpful Report

Posted 5 years ago

“I ordered a pair of shoes for my grandson a completely different shoe was sent in a wrong size. All effort to get a return and refund failed. They sent me all over the place and nothing ever worked. Pass this place at all costs. You’re throwing your money away.”

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Posted 5 years ago

“Order something, when i put in tracking number, it was sent to a address that wasn't mine. Left tge seller five messages, no response. DH Gates told me to file a dispute. When I click dispute button it won't let you file a dispute. Please do not shop on the site.”

Helpful Report

Posted 5 years ago

“Do not do any business with this company. We purchased soccer shoes and they fell apart after one practice. They were supposedly Nike; however, I doubt they were. Terrible company, never again.”

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Posted 5 years ago

“DHGATE is a rip off! I ordered a sweater and it came as a rag! It was nothing like I ordered! There was no info on how to return! I lost my money! Never shop here!!!!!”

Helpful Report

Posted 5 years ago

“Awful. Don't use. Customer service send you round and round. Pretend to help and don't. Products are inferior and sized wrong.”

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Posted 5 years ago

“One of a shop name "mytcoltd2"I ordered this scarf since Oct 4 2019 10 pm.i sent messages and no reply even once.customer service can't even help and keep saying I have to contact the seller untill the seller says "I agree to refund with .... amount.Suck for real.i don't really mind that amount of money but I just don't feel right that the seller cheated on me and can do to others.i also sent email to safety enter but no reply either.WHAT a WICKED I'm so maddddd”

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Posted 5 years ago

“Even before I do business with them you have to create an account with email & pw. No thanks and based on other reviews this is a company to stay away from!”

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Posted 5 years ago

“Horrible!! Horrible!! Beware awful!!awful!! I tried to shop, but seller was adamant I cancel my order because the price was advertised wrong. Not my fault!!! Tried to dispute and contact DHgate. They never responded back about my issue. They let me know I was refunded because the seller didn't ship out the order. I WILL NEVER BUY FROM HERE!!!! Dhgate this is why you have a 10% only satisfaction rating. I'm surprised tjis company is still in business. Keep up the horrible customer service you won't stay in business. I will do my best to spread the word how really awful this business is. I hope I see the this awful business closes. Beware horrible!!!! Subject to preview so it won't be down loaded. I still have a voice and I'm not going to quiet that I can promise. You had better seriously look into your customer service issues because they are horrible. Only 10% customer satisfaction how do you sleep at night.”

Helpful Report

Posted 5 years ago

“Well, on 24/09/19 I have ordered a shower curtain, and was charged AU$35.95. It was to be delivered between 07-18/10/19. (Australia). I knew that I would be overseas, so organized with my Post Office to keep the parcel for me. Hmm... returned last Monday and nothing: noting at the Post Office, not even a Tracking number has been sent to me. I have been trying to contact the company - my password is not accepted. I did reset it and still no cigar. In the meantime, they bombard me with their spam every single day. How about delivering what I have paid for instead? Free express delivery. Alternatively, a refund. You have my info and know how to contact me.”

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Posted 5 years ago

“No pierdan su tiempo y su dinero en esta applicacion ni paginas que son estafas . Son mentiras que devuelven el dinero no envian las cosas . Es un dolor de cabeza con esta gente que no se toma en serio su negocio . No bajen la app , no compren aqui . Todo es mentira . Espero que algun dia me regresen mi dinero .”

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Posted 5 years ago

“Avoid seller (SUPER_STORE2019) Total con artist https://www.reddit.com/r/DHgate/comments/djkw1b/super_store2019_scammer_dont_buy/ I brought 3 pairs of trainers 2x size eu45 and 1x size eu42....what i recieved was one crappy poor made show...one i never ordered in the size eu39....wheres my 3 pairs trainers???? Totally wrong business no morals or ethics”

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Posted 5 years ago

“Worst company I have ever dealt with.Item did not arrive and the seller will not respond to me. DH gate wash their hands of any responsibility and you get sent on a merry go round of being spoken to by machines. Won’t use again and suggest that others do the same. Disgraceful and awful customer service.”

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Posted 5 years ago

“Dhgate will not help you very well if the store merchants are scamming you! They do not speak english and do not understand your purchase then they send you something else and they send damaged items. once they take your money it's impossible to get a refund. BUYER BEWARE!!”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 984 reviews