DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a £600 watch from seller in April. I realised watch photos were fake after I placed order so I tried to cancel order with seller. Seller ignored my requests to cancel order then shipped order 10 days later against my wishes. So I opened dispute with DHgate mediation. Watch still not arrived 77 days gone by so far. Sent repeated emails and online messages to DHgate dispute and used online messenger as this is only way you can get to speak to someone, but they just lied and told me to wait and wait and wait and Analyst would contact me. Analyst never ever contacted me or replied to any of my messages. Looks like I have lost £600. DHgate have no intention of giving anyone a refund they just keep ignoring you and hope you give up and go away. PLEASE PLEASE DO NOT USE THIS COMPANY THEY ARE DISHONEST AND YOU WILL GET SCAMMED.”

Helpful Report

Posted 4 years ago

“Don't buy via this website! I'm still waiting for delivery, weeks after the promised delivery date. Very bad customer service. They use An automated chat robot for most questions and personal contact is almost impossible.”

Helpful Report

Posted 4 years ago

“This place is nothing but scam artists! One seller took my $ then refused to ship item, respond to emails or refund/cancel order. Another seller shipped my item to NJ when I live in California then wouldn't respond to my emails. The 3rd item I ordered more then a month ago has yet to ship! Customer service is a joke that refuses to help in any way! I waited hours to talk to customer service and every time I would get to #1 in que it would bounce me back to # 40 after doing this 4xs I was able to tell customer service my issue only for them to disconnect chat rather then help. I've had to do charge backs on my Credit card for EVERY item I attempted to order. This place is a SCAM!!!”

Helpful Report

Posted 4 years ago

“Ordered 2 items from their website, received one out of 2. 2 item I'm still waiting for is from dhstore tracking number shows item is in California just sitting there for 30 days without moving. Originally the label was in New Jersey. Tracking makes no sense. Contacted seller they told me to be patient. Website is worse then being on Mary go round to message customer service to start a refund.”

Helpful Report

Posted 4 years ago

“Another order shipped to wrong address. 4th order not received sent to p.o. Box in Indiana. I live in ohio. 2 other orders delivered to Florida and Indiana. I live in ohio. One order never shipped. Please do not order from dhgate. They will RIP U OFF”

DHgate.com 1 star review on 22nd June 2020

Helpful Report

Posted 4 years ago

“We ordered a violin about 3 weeks ago for my son's birthday. Today I recieved an email saing that I canceled my order. I did not cancel my order. I do not recomend DHgate to anyone. Please think twice before you buy from this company.”

Helpful Report

Posted 4 years ago

“Missed guaranteed shipping date. Vendor posted fake tracking number, after complaining six weeks after expected date.”

Helpful Report

Posted 4 years ago

“Stay away from this site. I bought 3 prints from different sellers. First one came. I wasn't wowed as it didn't have brilliant colors as advertised but it was $17 so whatever. Second print came and it wasn't even close to size or image of what I ordered. More like a prank. I emailed the seller who tried to play dumb so I sent him a picture of print plus packaging it came in. He said he will send another one. 3rd print was a horrible copy. Horrible horrible. And it is $37. Just unacceptable how dhgate doesn't vet it's vendors. Impossible maybe but it gives their platform a bad name. Stay away stay away.”

Helpful Report

Posted 4 years ago

“I order something over 2 month ago and it still in China. I asked for my money back and seller refused”

Helpful Report

Posted 4 years ago

“This has to be my worst online purchase ever. The company is unresponsive to chat messages, ignores emails and charges for product with no delivery. They claim a product has been shipped (Three different occasions) and neither Fedex or UPS can track the parcels. NEVER EVER AGAIN”

Helpful Report

Posted 4 years ago

“Do not buy here, i wait for my order 1year without answer and help”

Helpful Report

Posted 4 years ago

“I highly recommend you do not Shop on this website I have been trying for months to get the item I purchased with no response and customer service tells me they can not cancel the order even though the seller never sent the item nor has the seller ever responded to any of my messages and now I have to go through my bank I would advise anyone who was cheated by this company to contact the Better Business Bureau and the International trade commission by allowing this website to operate continuously.”

DHgate.com 1 star review on 13th June 2020

Helpful Report

Posted 4 years ago

“I have ordered products of over £120 on 05 May 2020 and haven't received my products yet. I contacted the sellers and got no reply. Now checking the tracking data and see the products will be delivered around 27 August. August!”

Helpful Report

Posted 4 years ago

“I ordered 3 pair of shoes on 05 May 2020 and orders are expected to be in the United Kingdom on August 2020. Ridiculous shipping method.”

Helpful Report

Posted 4 years ago

“Ordered some watchs from dh gate traking shows one in California another went to Maryland another is in New York email sellers no response spent over 400 dollars work to hard to throw away my money to b ripped off”

Helpful Report

Posted 4 years ago

“Bought three items and two sent to the wrong address. Still waiting on the third item. For the two sent to the wrong address I sent the seller a note and 5 days later no reply. Too many scams on this site...stay away...better sites out there. What’s the point if prices are really good but you never get the product and lose your money.”

Helpful Report

Posted 4 years ago

“It appears that their team leaving 5-star reviews to balance the rating. As most of the reviews are 1-star and then baam(!) 5-star review appears stating how good their customer service is, etc. I placed an order and it was canceled.I guess it happened because my billing and shipping addresses were different (I wanted to send it to my friend). I received a message that my order is canceled (they couldn't verify the card). Then I placed an order with the same billing and shipping address, the same name, used a common visa card, and next day the same story: order canceled ,couldn't verify the card LOL Just rediculous. Don't waste your time on this website.”

Helpful Report

Posted 4 years ago

“I would have chosen negative 10 stars but it was not an option!! Do not buy from DHGate you will never receive your purchases. I ordered a cute pair of summer sandals on April 19,2020 as a birthday gift. They deposited my money April 21st. I have still never received my shoes and it is June 10! I was told they would hopefully ship by the end of July!! I asked to cancel my order since it would be the end of summer by then and no need for the sandals!! They would never issue a credit. Thank heavens I purchased with my Visa card. I had to file a claim with Visa. They will honor and credit any purchases not received!!!”

Helpful Report

Posted 4 years ago

“I have been ordering from this site for years, never with an issue until now. First time I've ever not received a shipment and it is proving impossible to get onto customer service or to get a resolution. My email address (the one they email me on every time I order, pay etc) is not being recognized, and I cannot login. Cannot change password. Cannot login with my second account, so basically it seems I'm not responding to their one message after I raised a dispute, and I cannot even contact them to make them aware. Because I need to be logged in. Beyond irritated. Won't order from here again.”

Helpful Report

Posted 4 years ago

“Please don't order from these guys, they will take your money and lie to you. 2 out of 4 of my orders have been shipped to Florida and Indiana yet I live in ohio. Another one of my orders have not been shipped yet and I ordered 2 months ago. I have msg them several times and have not gotten any response from them. DHGATE ARE THIEVES AND LYERS”

Helpful Report

Posted 4 years ago

DHgate.com is rated 1.4 based on 984 reviews