DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not get your self stuck in this mess. It takes months for them to send the product. All shoes are fake. Most stuff are fake. Just a very very bad place to spend your money. I hope this website gets shut down. Save yourself a head ache and save your hard earned money for someone who respects and appreciates your business”

Helpful Report

Posted 4 years ago

“The worst website to order from! I ordered lip gloss and an eyeshadow pallet around 30$ cad on January 25, it is now April 21 and I have still not received my parcel! I started a dispute and they have already given the company my money and will not refund me unless the package is passed 10 days of its due date which was April 4 after they pushed it back 4 times! Please do not ever purchase anything from this website as it is a horrible website where you will lose money, time and patience in trying to figure out where your items are. Still no word from “Rachel”! Absolute Garbage customer care and service”

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Posted 4 years ago

“Paid for my stuff my tracking order doesn't exist I can't track my order why not it says I never ordered from you”

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Posted 4 years ago

“I ordered more than a month ago and I never received my order. No phone number to contact them. They never responded to my email . It's a fraud site. Please do not order from them. I regret. They will perish in hell.”

Helpful Report

Posted 4 years ago

“I ordered 3 months ago never got my items I'm fighting for my refund. And they broke into my PayPal account charging over $600 in merchandise”

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Posted 4 years ago

“Please do not trust dhgate everyone they are nothing but liars and thief. I place order and it came after over a month and when it came it was the wrong order. Dhgate customer service advised me to return it so they can refund the money. After I returned the order, they released the money to the seller. Now the seller got the money and the order and I got nothing, I sent over 40 emails to customer service and got zero respond which was very disrespectful”

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Posted 4 years ago

“Scammed twice by fake traking number in two orders”

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Posted 4 years ago

“Bom dia, solicitamos que o Dhgate fale com o vendedor e encontre uma solução para o envio dos nossos produtos, em conversa com o Chat da Dhgate, disse que a responsabilidade é do vendedor, se apelamos produtos a DHgate,então a responsabilidade do Ghgate falar com o vendedor. Meu nome é Daniel Tomás, da empresa Arus sediada em Portugal.Nós pedimos produtos e chegamos a acordo com o vendedor,ninguém envia os produtos e a Dhgate não resolve o problema com o vendedor. serviço ao cliente,não existe,ninguém responde aos emails também,como cliente temos direitos e este esquema é somente para roubar os clientes,temos printscreen de tudo como provas,evitem este site a 100%..mais uma forma de os Chineses roubarem o clientes em todo o mundo.”

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Posted 4 years ago

“Don’t order! They selling fake stuff. And if you ordered this website, you have to wait 2 months. Because everything coming from China!”

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Posted 4 years ago

“Just want to thank everyone for these reviews. I went to pay for an order and it stated that my credit card company denied the order. I am now worried that they have stolen my cc details as there is no reason why my credit card company would deny the order, as I order on line all the time (and no I have not reached my limit LOL). Just a waiting game now. Dam glad I didn't buy the product though. Now they keep sending me emails saying it is sitting in my basket and waiting, well, it can sit there for EVER !!”

Helpful Report

Posted 4 years ago

“I order 10 sweatshirts back in January 2020 still waiting for my items!I've tried to contact the seller who is jaifei1977 for the last 2 months.I bought my granddaughter the same item back in december and received it a month later!This site is ridiculous and very unprofessional!Never in my life will I recommend Dhgates!”

Helpful Report

Posted 4 years ago

“I was going to make a purchase, and decided to read the reviews first and I am glad that I did. After reading the first 5 noticed that it's just a scam. They should be exposed and have something like BBB band them from having that tricky website.”

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Posted 4 years ago

“Don’t buy anything from dhgate, scammers full of them,”

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Posted 4 years ago

“DH Gate is a fraudulent company. I placed an order in early Feb 2020, the seller shipped me the wrong items. The seller would not acknowledge or respond to my messages that they sent me the wrong items so I opened a dispute. I wanted to send the items back and get a refund. I no longer wanted to work with this seller due to lack of response and unprofessionalism. The seller did not comply with the dispute, they did not acknowledge that they received the return, they will not comply that my refund should be released. Fast forward over 2 months, now mid April 2020 DH Gate mediation will not work with the seller or myself and they will not release my refund. I am done with this company, they are so unprofessional. This isn't a small refund, its hundreds of dollars. I called my bank today to report the fraud and request a chargeback for the charge. I will NEVER order from DH Gate again.”

Helpful Report

Posted 4 years ago

“I was just about to order the Nail Kit, thank God I decided to read the reviews. Every gave a 1⭐ and I'm sure that's because you didn't have a choice. I'm Not ordering sh%t from here. Thank You Everyone.”

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Posted 4 years ago

“I didn't receive my item and i paid for it.”

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Posted 4 years ago

“This was way before Wuhan Delight kicked in but still I wait three weeks later STAY AWAY from these people.”

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Posted 4 years ago

“DHgate is a hidden business behind messages and emails. I would NEVER recommend them for any business. They just don't have a business platform and they DO NOT understand customer service.”

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Posted 4 years ago

“This is a sham website with sham sellers .”

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Posted 4 years ago

“Due to school closures, I was unable to receive my package since it was being delivered to my college dorm room. My school sent back packages because we are not allowed to go to the school to get anything and because they are unsure when we will be back. After trying to contact my seller 4 times, with no response back, I was informed by the DHGate team that my dispute was being closed due to insufficient information. I told them multiple times that I was unable to get the package and that my dorm was sending it back, yet they said to get the package from the dorm and to send pictures of my package to them. Obviously they werent reading emails or truly caring about their customers.”

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Posted 4 years ago

DHgate.com is rated 1.4 based on 984 reviews