DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

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1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to contact to cancel and refund with no response”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY!!! They totally scanned me... ripped me off... took my money... no reply to emails phony tracking number.. luckily I had fraud protection on my credit card... I'm writing reviews on every possible website I can.. it's amazing that these criminals are allowed to operate”

Helpful Report

Posted 5 years ago

“Buying from DH-Gate was a terrible experience across the board. I feel like I was scammed and stolen from. The customer service people at DH Gate ran me around in circles, cost me additional money and time trying to jump through all the hoops they required to resolve the issue of a faulty product being sent, and the end helped with NOTHING! I followed through with every request that was made of me, and never got any kind of resolution.”

Helpful Report

Posted 5 years ago

“I ordered 4 items in November and received two. Put brand new batteries in and they didn't work. I spent numerous hours trying to get DH gate to help, even used the chat online help several times. There customer service is useless and provides no help at all. It was the first time and last time I will ever order anything from them again. I paid for stuff that doesn't work! Don't waste your money with them. If you have a problem they will ignore you until you go away!”

Helpful Report

Posted 5 years ago

“I agree. This company is a nightmare. I ordered a gown described in the heading as 'Emerald Green'. When it came it was teal blue. I could not use it. I applied to the for a refund. The message I got back was, "the seller has declined your refund request, because the order has already been processed." DO NOT USE THIS RETAILER UNLESS YOU ENJOY THROWING MONEY AWAY! I lost $136! THEY SHOULD NOT BE ALLOWED TO SELL ONLINE!”

Helpful Report

Posted 5 years ago

“these folks are nightmare to deal with. they plain and simple steal from you. order only if you want nothing in return. HOW IS THIS ALLOWED BY LAW?????”

Helpful Report

Posted 5 years ago

“DHGate has it own Buyer's Guarantee Policy to lure customers into buying since they don't deal with PayPal. Guess what? DHGate's Policy is a P.O.S. because they took my money and claimed their supplier sent me two times the item I ordered, however I still haven't receive anything and it's over 3 months now. I lost $112US. I will never deal with this fraudulent DHGate ever again!”

Helpful Report

Posted 5 years ago

“they are a nightmare to deal with. 99.99999% are crooks. dont waste your time and money.”

Helpful Report

Posted 5 years ago

“I placed an order on November 29th. The order said it had shipped on the 30th. But when I contacted the seller, they STILL HAVE NOT SHIPPED! The shoes were for my daughter's birthday which is today, Dec. 13th. This is ridiculous! I will NEVER ORDER FROM THIS SITE OR COMPANY AGAIN!”

Helpful Report

Posted 5 years ago

“They sent me a dress that is way to long, it is uneven and gaps horribly on the top part of the dress. I have been fighting to get my refund the seller is ignoring me. I can not see anymore of my messages. I'm over it! The company I bought the dress from is the worst! Be wary. If I could put a 0 I would!”

Helpful Report

Posted 5 years ago

“Shipping took extremely long, a warning before purchasing items would have been nice to have. Then I was told orders were waiting on payment, when $45 was taken off my card for the products. Then none of the clothes were good quality and not the actual sizes. I ordered things for my children's boutique, things that were meant to be 18-24 months looked like 6-12 months.”

Helpful Report

Posted 5 years ago

“it take an act of government for these people to ship out stuff and ship out the right stuff. shame ...they can be much better!”

Helpful Report

Posted 5 years ago

“I had a problem but it was resolved. The process was a little difficult and could use some improvement.”

Helpful Report

Posted 5 years ago

“I placed an order of an item that cost $850. Hours later I get an email saying I needed to send them a picture of my credit card front and back, or a copy of my passport to verify payment. I have ordered hundreds of items online and never has a company asked for any of the stuff DHgate is asking for. I’m in the process of cancelling my order. People save your money. This company is a FRAUD.”

Helpful Report

Posted 5 years ago

“Seller sent dress that was not made as pictured.... I returned it at my expense. No refund. Seller Whiteone and DHgate customer service no help. I lost $107... not worth the risk. No dress, no refund....”

Helpful Report

Posted 5 years ago

“I enjoyed buying all the fake products on the site until today when I had to deal with customer service and discovered what kind of scum DH is. I ordered 5 rings in a size 9 the tiny eyed blind seller shipped me all the rings in a size 11.5. So I open a "dispute" which is a different word for go love to yourself in Mandarin. The buyer has to prepay to send back to China, no way the dirty rat in China will reimburse for shipping, and hope for a refund cus these bottom feeders are so honest. It was nice buying some garbage, now I spend ZERO with DH. Lesson learned. DH eat my A$@”

Helpful Report

Posted 5 years ago

“DHgate are thieves. Take your money and send you nothing. Do not buy anything from them. Especially a Dyson hair dryer!”

Helpful Report

Posted 5 years ago

“I would leave 0 stars but it wouldn't allow me! SO upset- no product, no tracking, no emails, NOTHING to show I ordered but they did manage to charge my account. Complete fraud! I can't even talk to anyone. They say live chat but then it tells you it is a robot! I will NEVER oder again and am going to dispute the charges.”

Helpful Report

Posted 5 years ago

“I got my stuff I ordered from them, but one of them take longer than the other one.”

Helpful Report

Posted 5 years ago

“Worst online shopping experience of the holiday season. It’s like pulling teeth to get something shipped or refunded. It’s practically a scam site. A company of poor integrity.”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews