DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DHgate.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t give zero because system won’t let me, never received order I bought asked for refund and no answer trío to talk to a live agent and the agent wasn’t helpful at all no solutions so the best option is to stay away”

Helpful Report

Posted 3 years ago

“They dont know how to take care of customers, after waiting months for my item they are not gonna refund my money. Waste of time.”

Helpful Report

Posted 3 years ago

“Long delivery waits, wrong items sent, no items sent but charged, no customer service from DHGate or their sellers,shoddy made items, sizes are nowhere near accuracy. By far the customer service is a huge issue, do yourself a favour and shop anywhere else”

Helpful Report

Posted 3 years ago

“Awful experience too! Found e-scooters on DHgate, ad were saying EU stcok, delivery 7-14 days. I made an order, after a week, still was not shipped. Contacted seller, he said that items out of stock and they will get it after a month or so. After 14 days I requested refund, cause there was no point to wait anymore. Customer service said to wait 8 days. After 8 days they just declined to return me my money and said that I have to wait for my scooters. I said I dont need them and I want a full refund! But they dont care! Awful experience! Not recommended to nobody! Keep away! Even aliexpress works better, much better! Order Number: 3333242928”

DHgate.com 1 star review on 19th June 2021

Helpful Report

Posted 3 years ago

“Do no purchase from DHgate - AllSport luxury shoes - they give you an invalid tracking number that shows your product is delivered take your money and you never receive the product . They are a scam save your money and don’t purchase !”

Helpful Report

Posted 3 years ago

“Lots of problems with unreliable sellers and very terrible customer support from DHGate. Delivery is usually a big problem as well. Any clothing sizing is usually a problem, never too big always far too small eg. I wear a XL , I ordered a 5X jacket , it had to be a medium. Overall if (?) there is a problem DHGate will not help you.”

Helpful Report

Posted 3 years ago

“Package never cane after a month. Bad service gives u up to 6 months to deliver package. Bad customer service seller lies don’t order fro them especially this seller nijiadabaoge”

Helpful Report

Posted 3 years ago

“Package did not move after 30 days in China, confirmed with USPS package never came to America. Seller & DHgate keep saying the shipping will update along with "its on a plane" and than refuse to refund money until the end of their allowable shipping time runs out and you can open a dispute. DHgate has no customer service number or email you can only reach them on Facebook via message . They have shut reviewing on Facebook as well. Do not use them, use AliExpress they stand behind their customers.”

Helpful Report

Posted 3 years ago

“Honestly bad experience, ordered a prada bag and the logo came all crooked and just looks super fake”

DHgate.com 1 star review on 17th March 2021

Helpful Report

Posted 3 years ago

“I paid for order then the swore it was coming waited 2 months nothing. Tried to contact a rep got no real person then the email said I would only be refunded 0.01 when my order was 52$ u ask for full refund its 5 months later nothing they guve back my money they hardly respond please save your money the are a SCAM”

Helpful Report

Posted 3 years ago

“Never received my order. Can’t get my money back. And now they wont even answer! JUST DO YOURSELF A FAVOUR AND SAVE YOUR MONEY AND NERVES! Big scam thats what it is”

Helpful Report

Posted 3 years ago

“Please save yourself some time and energy and do not use this service. I understand that the cheap prices on this website are tempting but trust me you will regret. Here is why: Please save yourself some time and energy and do not use this service. I understand that the cheap prices on this website are tempting but trust me you will regret. Here is why: I ordered myself a printed canvas wall decoration from the seller Weichenart, which arrived about a month after I ordered. The product didn’t look any close to the advertised article on the website. First of all, the product description was extremely misleading. I expected to receive the actual pieces printed on a textile wrapped around a wooden frame. What I got was some cheap rolled plastic that had a terrible smell plus the colors of the print were faded and image resolution was extremely poor. Overall, there was no way I would hang this anywhere on my walls, which is why I requested a refund. And this is where the BS started... First of all, the seller was not willing to issue a refund. I had to file a complaint on the website until the seller agreed to issue a refund when I return the article on my own expense. I was stupid enough to agree to these conditions as I thought better than getting no refund at all. So I paid additional €15 to return the package from Europe to China. Before I sent the package I was a bit suspicious as I could not find the seller’s provided return address anywhere on google maps. I double checked with the seller who confirmed the correctness of the shipping address so I sent the return package anyways. Several weeks later, I have still not received my refund and therefore contacted the seller again who now claims that he has never received my return delivery. I sent the seller a copy of the mailing receipt and regardless of whether the package arrived or not, I believe that I should get my refund as the correct delivery is not my responsibility and is not in my control, especially when considering the fact that the seller probably provided a fake address! So far DHGate has not done any attempts to resolve this issue. Seems like one of their business strategies is to frustrate their customers with their bureaucratic and complicated “support” options to the point that most customers just give up in the process. I can not even file a complaint or contact customer service at this point since this option is for whatever reason not available in my case. I highly encourage everyone not to order from this website. Better pay a bit more on legitimate online stores such as Amazon and avoid these scammers. I guess I just lost about 80€ for nothing but therefore I learned my lesson and will avoid business with any Chinese services in the future!”

Helpful Report

Posted 3 years ago

“Did not receive orders, had to fight for a refund, was only partially refunded in the end, no products sent, customer services repeatedly said they would do something and did nothing.”

Helpful Report

Posted 3 years ago

“Keep your money in North America.. never spend $$$ with China”

Helpful Report

Posted 3 years ago

“I've ordered about 15 different orders on different occasions with pricing between 10-75 dollars. Not once have I ever received a single item I have purchased from dhgate.com and have had to open a dispute for every one of my orders. I was not going to just roll over and let it go so for about 6 months I blew up their customer service who can do absolutely nothing at all, it's a joke. Their customer service has the same information you do but that's it and don't have the power to do or fix anything, they say to message the resolution center. After everything and dealing with these crooks for a year they ban me from the site because apparently "I'm scamming them" lmfao and "suspected of fraud " because I have had to open a dispute for every single order I've purchased because they can't seem to send a package to the correct address. Once or twice is one thing but 20 different times is intentional by any means.”

Helpful Report

Posted 3 years ago

“They never send me the item I have purchased!”

Helpful Report

Posted 3 years ago

“Scammer. Overcharged me $700. Thieves!!! Never got anything. My order was only a $100 purchase. No customer service that works. No links work. Emails bounce back. Scammers.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY, They take your money & you never receive your purchase & when you try to get a refund they just jerk you around & you never get your money back, NOTHING BUT A BUNCH OF CROOKS”

Helpful Report

Posted 3 years ago

“Awful scamming company. Take your money and don't give a dam”

Helpful Report

Posted 3 years ago

“Please don’t waste your time and money. I Ordered a dress from dresstop for my baby’s first birthday, they were communicating well until I placed the order, I reminded them Atleast 10 times to send me a picture of the dress before shipping, but they didn’t. And left a message saying dress is shipped, and gave me a fake tracking number I contacted them multiple times and no response I raised a dispute saying they gave me “fake tracking number”, and then they texted me saying they can process refund, if I change the reason to “package is on the way” I haven’t yet got the refund Attaching screenshot of our conversation”

DHgate.com 1 star review on 8th February 2021

Helpful Report

Posted 3 years ago

DHgate.com is rated 1.4 based on 984 reviews