DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a couple of products from dhgate,,,,both were garbage I ended up throwing out”

Helpful Report

Posted 6 years ago

“Poor Customer service i rather spend more for better service and talk to a real person 24/7 don't waste your money you are not protected”

Helpful Report

Posted 6 years ago

“DH Gate is the sorriest website I've ever encountered. I made a purchase amount of US $263.00 from Seller: chinabuyecigs, and I informed this seller that the merchandise was defected, after I received it, he stated send it back and I'll refund you, so I did everything he asked me to do including paying the money to return it, which he also stated he would refund me on, but DID NOT. DH Gate along with this seller has stole my money along with the merchandise and now not only am I without my merchandise I'm out of $263 plus shipping.”

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Posted 6 years ago

“I had an issue with a seller called hongzhuang. I bought a shoes and came with no conditions to use. I tried so many times negotiate with the seller and according to him, was sending an other one. He gave me a tracking number for other address and I never received the product. I’ in contact with DHgate for more than one week without a solution. The company does not look responsible for the seller”

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Posted 6 years ago

“I got my stuff on time an there really good thanx dhgate”

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Posted 6 years ago

“Never buy off of this website. They are scammers. Be careful. I bought a dress which I never recived. I tried several times to contact customer service and they never answered me.”

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Posted 6 years ago

“My grandma ordered a very pretty ring off of this website DHgates and we were very disappointed when we got no ring then in 7 mouths after buying the ring it showed up and it felt and looked like it was from a little kids birthday party we were very disappointed and I would never recommend buying anything off this website. I wouldn't even give it one star.”

Helpful Report

Posted 6 years ago

“ABSOLUTE SCAMMERS. ordered a dress for my wedding that is next month, my payment posted on October 1st, got an email on November 1st that my ordered was cancelled due to no payment. I have documentation that they were paid. I'm in the process of contact my credit card company to get a refund. NEVER, EVER order from this site.”

Helpful Report

Posted 6 years ago

“I purchased a G5 massage tool for my massage practice. I used it 2 times before it started malfunctioning. I contacted DHgate who put me in touch with he seller, who gave me a work around where I had to open the product and adjust the circuit board. That worked for a short time and then messed up again. I did this 3 or 4 times. Then I contacted the seller back and they sent me a new circuit board, on which the connectors didn't match. Their communication through all of this was very slow. Now they won't even respond. I have contacted DHgate many times through out this process and all they tell me is that my order is closed so its out of their hands, but they will contact the seller. Which has done nothing. It was a waste of money and a huge pain. I will never use DHgate again and will tell all of my fellow massage therapists and students the same. This has been an unprofessional experience. There is a lack of integrity and this feels like a huge scam.”

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Posted 6 years ago

“Bad product, bad customer service. No return policy.”

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Posted 6 years ago

“Worthless and absolutely corrupt. Had to take action through the bank.”

Helpful Report

Posted 6 years ago

“I am like everyone else on here DO NOT BUY! These people seem to be the biggest crooks yet! I ordered a jacket for my son's birthday still yet to arrive. I have spent 2 days now trying to locate it and still have yet to find a phone number or get in touch with anyone. Plus they gave me a phony tracking number which doesn't help! I hope everyone finds out about them!”

Helpful Report

Posted 6 years ago

“DO NOT ORDER VANELYN COSMETICS! Completely unprofessional! I originally ordered 5- 35 eyeshadow palettes that were dupes for Morphe. I recieved only 3 in the mail where 2 of them were the same. Ontop of that they were not even close to what was advertised. I swatched them and they were not pigmented at all. So disappointed that DH Gate is supporting this seller. This is a scam! They dont even deserve 1 star! Never shopping here again”

Helpful Report

Posted 6 years ago

“Went order guitar they came back trying get more money so I canceled order”

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Posted 6 years ago

“I'm glad I searched up the reviews. Looking for somewhere that I can get dresses for a decent amount, before december 15th. Trying to see if shipping will arrive before 30 days. Any suggestions on what? Since this site is a No-Go”

Helpful Report

Posted 6 years ago

“fake seller customer support tries to help then finaly a refund wait 5 weeks ok but no refund trie for 3 weeks to get support finaly contact then i heard refund is in a dhgate wallet that i cant reach aaaaaaaaaaahhh never again”

Helpful Report

Posted 6 years ago

“One star is far to many. The item I purchased was of poor quality, not as described. The dress was supposed to be ankle length and I'm 5'7 and it dragged on the floor. Everything about the dress was cheap! Albeit they were happy to refund my money, I had to return the item on my dollar. The shipping cost to return exceeded the $147 I paid for the dress. I will never waste my money on anything from DHGate ever again.”

Helpful Report

Posted 6 years ago

“Lack of communication! You cannot get a direct answer. I ordered an item that did not show the delivery time until after I ordered it. Then it showed 7 to 30 days out. Well I had enough time still however it came 39 days which then it was too LATE!!! Tried it on to discover that Large does not mean large to them it mean medium! Only if this is the LAST place to buy from would I buy from them again. Curtis Don't do business with them!!”

Helpful Report

Posted 6 years ago

“I ordered a dress the end of July and paid for it and still have not received it. I have sent many e-mails trying to get this matter resolved and it has not and they have not replied to my e-mails. I would NOT recommend buying anything from this company. If this is how they do business they will never get mine and I hope nobody else has to go thru this.”

Helpful Report

Posted 6 years ago

“Buyer beware! The sizing in China is way off from US sizing. Ordered a Women's Medium sized football jersey and received something for a child. The seller, Hua-Hua did not provide a size chart.”

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Posted 6 years ago

DHgate.com is rated 1.4 based on 983 reviews