DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

Questions

Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DHgate.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is the next store to be shut down in china by authorities in the next days to come,do not order anything from this website or enter your payment information,crook website at the very best.”

Helpful Report

Posted 5 years ago

“stay way clear from this website,this is a scam at the very best,do not touch”

Helpful Report

Posted 5 years ago

“not a good company to deal with,stay away,do not enter payment information on their website,do not order anything,do not even give it a try,once the order has been placed kiss the hard earned cash goodbye.”

Helpful Report

Posted 5 years ago

“SCAM SCAM SCAM!!!!!! If i could give 0 stars I would. first item recieved damaged, paid duties. It was a long process to return as originally the seller didnt want me to return, opened a claim and FINALLY they said yes. but now it cost me $83 to return and they promised id be refunded back. took ages of me emailing and then they gave me credit for 83 claiming they cant refund. WTH they lied. And now to top it off the credit doesn't work and they say i have to send all these emails to different addresses to get it. honestly avoid this place at all costs”

Helpful Report

Posted 5 years ago

“Seriously, listen to all the other reviews. DH Gate operate from China. They don't operate under UK law and don't need to. They're policies are designed to help Chinese sellers scam westerners. You will be scammed if you use them and they will do nothing about it. Even when there is evidence, they will ignore it and allow the scammer to keep on selling. I reported them to trading standards but as they're Chinese, there's nothing they can do. It's a huge scam, avoid it!”

Helpful Report

Posted 5 years ago

“Does it ask everybody for a Credit Card Payment Verification or it just under certain fraud suspicion? 🤨”

Helpful Report

Posted 5 years ago

“Does DHGate ask everybody for their Credit Card after purchase or is it under certain circumstances?”

Helpful Report

Posted 5 years ago

“Do not buy from this website you will regret it! I purchased basketball shoes from "themaxshoes" store which sells basketball shoes on DH gate. When I received them I was shocked as they were imitation so I immediately requested a refund. The seller was a nightmare to deal with, they would not provide me with a returns postage label for me to post the shoes back to them and also would not provide a refund until they received the shoes. They agreed I pay the postage cost and they will refund me, so I paid $33.10 to ship them back to China. Then once they received the shoes they refunded me the shoe cost and closed my order on DH gate as resolved. They changed their mind advising the seller pays the shipment cost!!! I tried to raise another dispute with DH gate but as the order was closed could not. Very dodgy and will not purchase another item from this website!! Order no. 3125049517”

Helpful Report

Posted 5 years ago

“After I've placed an order on April, it's July and I still didn't get it. On 15th of July another term was set:another 80 days. I repeatedly asked for a refund....no answer”

Helpful Report

Posted 5 years ago

“DHGATE IS A SCAM THEY WANT PHOTOS OF YOUR CREDIT CARD AND YOUR ID SO THEY CAN STEAL YOUR IDENITY DO NOT FALL FOR THIS DO NOT BUY FROM THEM THEY WILL STEAL YOUR MONEY !! THIEF ! THIEF ! CROOKS !!!”

Helpful Report

Posted 5 years ago

“The website is really difficult to manover and it's impossible to contact customer service. They make it as difficult as possible to get a refund. Do not use this company. Horrible”

Helpful Report

Posted 5 years ago

“Beware of what you purchase and from whom. Most times you can’t return the item if you need too.”

Helpful Report

Posted 5 years ago

“Beware of what you purchase. The item selection isn’t clear on what it is and when you receive it and it is the wrong item you can’t return it.”

Helpful Report

Posted 5 years ago

“I always check the reviews before I order and look for picture reviews. I have bought numerous of items. Shoes, belly ring piercings, makeup, snorkels. I am always impressed, and satisfied. Would recommend to anyone, as long as they look at the reviews:)”

Helpful Report

Posted 5 years ago

“Ordered a “kids” T-shirt. When it arrived it was like a dress on my 8 year old! When I messaged the company they told me they only sell adult sizes??? My order description clearly says the words “kids t-shirt” in it and the sizing chart they sent me in follow up to my message was different to the one when I ordered. Disappointed - won’t use DHGate again - sizing is always a problem when ordering online I guess. Best to support our local stores and try on before you buy. Leave the rubbishy online stuff in China!”

Helpful Report

Posted 5 years ago

“I didn’t even want to give DHGATE one star but I had to select at least one star in order to post my review! This place is a scam! DO NOT ORDER ANYTHING from this company! I was ensured that a dress that I ordered would me here by July 4th BEFORE I ordered my dress! Promotionspace (a DHGATE seller who has a 6th year Recommended Supplier with 6453 Transactions and 99% Positive Feedback posted on the DHGATE website...HOW THEY EARNED A SCORE OF 99% IS BEYOND ME AND SHOULD BE CONSIDERED FALSE ADVERTISEMENT) ensured me that I would receive my dress on or before the July 4th. It is presently July 13th and I still haven’t received my dress! After placing my order, I continued to message them asking for updates. Most of my messages were ignored. The few messages that they finally did respond to, they still continued to give false promises. I’m now convinced, IF I ever do receive the dress that I ordered, it probably won’t even look anything like the picture online either! Do yourself a favor and order from a legitimate honorable company... even if you have to pay more money... it’ll be worth it! Because order ordering from DHGATE will be the worst mistake that you can make if you’re ordering that special dress for your wedding, prom, homecoming etc.”

Helpful Report

Posted 5 years ago

“My seller didn't have stock. Customer service asked me to request a refund which I did. Then I got a message from the seller asking me to change my refund reason from "no stock" to "changed my mind" because otherwise he would "get in trouble" with the platform and when I didn't, the seller rejected my refund request(even though he still had no stock). Customer service is pretty much non-existent. A supervisor (?!?!?) called Sid told me I "should have listened to the seller. It was interesting how Sid did not send me the customary "how did I do" feedback link. I guess Sid too was worried that he may "get in trouble" for the customer service he so failed to provide. All I can say is, thank you Amex!!!”

Helpful Report

Posted 5 years ago

“I never have problem if the order did not arrive I get my refund very fast.”

Helpful Report

Posted 5 years ago

“Ordered a bag but didn't get any confirmation or anything, it's been a long long time I don't even recall when i purchased and never received anything. Guess I'm lucky it wasn't worth much”

Helpful Report

Posted 5 years ago

“If anyone on here thinks they are buying the real thing then I’m sorry but your stupidity astounds me. I have bought a few things and been pleasantly surprised. I would not buy electronics or make up but clothes and shoes and bags etc. You can’t go wrong.”

Helpful Report

Posted 5 years ago

DHgate.com is rated 1.4 based on 983 reviews