DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want to save a few bucks and are willing to wait forever for delivery (in my case 100 days), then get a defective or inadequate product and be told by their resolution center that they rule against you, then DHgate is the perfect place for you to patronize. I only got ripped off for $13 but you may want to go bigger. Good Luck”

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Posted 3 years ago

“Worst company in the world to do business with it’s a scam unreliable do not want to send your refund if you wanna get scam didn’t place an order”

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Posted 3 years ago

“Where’s my order I gave up and anybody that’s that stupid to order $**t from these knock off rip offs DONT.....!”

DHgate.com 1 star review on 5th February 2021

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Posted 3 years ago

“Very likely to rip you off The site is probably genuine but once your money has gone to the seller, Dhgate will not reply to emails or get your money back if sellers do not ship the goods. I had 2 orders, neither of which were shipped by the seller and no one will reply to me, so no refund. This is consistent with other reviews. DO NOT PAY THEM MONEY BECAUSE THEY WILL MOST LIKELY KEEP IT AND SHIP NOTHING.”

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Posted 3 years ago

“toss expensive for bootleg clothing- same amount of money , you can buy something nice in the USA at any mall”

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Posted 3 years ago

“100% fake avoid at all costs”

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Posted 3 years ago

“The seller name encounter 1 is a liar i ordered the LED MASK THERAPY 19pcs.but i only received 1 items. The costumer service will attend to you but dont expect that they wii support you and satisfied your problem. Until now my problem with the seller is unsolved. Beware this kind of seller.”

DHgate.com 1 star review on 17th January 2021

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Posted 3 years ago

“The seller PROTHREE on DhGate, sells fake Apple producs, they are all defective and die within a week. He always reject the dispute. His Whatsapp number: 8619924517351 Serial Codes he's using: GWYCRJ8MLKKT GFHCCZVSJMMT Report this scammer!”

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Posted 3 years ago

“The seller "prothree" sells fake Apple products. The EarPods die within a week. The seller always reject the dispute.”

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Posted 3 years ago

“My worst purchase experience ever. I had bought here twice and loved the site so the 1st of December 2020 I placed an order for 131 EUR value. Things started in a bad way because the communication with seller was very poor so, as I felt unconfident i decided to cancel my order 5 days later. I have sent many emails to customer support with no answer (the chat is a joke... impossible to talk with a real person). The only way I could contact them was writing a bad review in a famous site. On December 29th they assured me i would have my refund in 8 days as late. I still have not received my money... I cannot understand how difficult can be to give me my money back. Think twice before order, specially if the amount spent is high. The customer assistance is so so poor and probably loose your money. I will wait till the end of this week before going to Police to make a complaint and claim to Visa.”

DHgate.com 1 star review on 6th January 2021

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Posted 3 years ago

“cowboys run as fast as you can away from them NOT RECOMMENDED AT ALL”

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Posted 4 years ago

“Buy from these place is dangerous is not like buy in a safe app like Amazon, I been buying things from dhgate but unfortunately when it's about refund for a stuff that you didn't received they never pay back the shipping cost that you paid if you are lucky they only refund the cost of the stuff that you paid but not for the shipping, also the stuff many times dosen't like like the ones in the pictures or there sizes are wrong, as I said is always a risk when you order from this place.”

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Posted 4 years ago

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Posted 4 years ago

“DO NOT RECOMMEND THIS SITE, LOSE YOUR MONEY AND TIME, AND THE QUALITY IS HORRIBLE, THE SERVICE IS AWESOME, NO BUYER PROTECTION, THEY JUST LIE TO YOU I TO BUY PRODUCT AND TO PUY $364 ,I RECIVED DIFFERENT PRODUCT AWESOME QUALITY, I RETURN PRODUCTAND PAY SHIPPING COST $54 TOTAL $364+$54 = $418 , 3 MONTH WAIT ANSWER RECOLUTION CENTRE , AFTER 3 MONTH, RECOLUTION CENTRE RETURN ME ONLY $190 . WHY $190??? WHE MY MONEY??? DON'T ANSWER ME...”

DHgate.com 1 star review on 11th December 2020

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Posted 4 years ago

“I ordered a Mans watch and waited a few weeks and asked seller when the watch would ship. Seller replies because the watch has a battery he has to find a shipper that handles battery watches. In the past I have ordered several watches from DHGate with no tale of the battery problem. Weeks went by with no tracking info. I contacted seller and he said he was sorry and would now ship me a free watch along with free shipping. I made a mistake and ended the dispute I opened and now DHGate thinks I am satisfied receiving no watch and an invalid tracking #. Total ripoff....”

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Posted 4 years ago

“People that work here sucks! ZERO customer service experience!!! I purchased a $120 USD jacket, the zipper was broken, the logo was falling apart. Cheap material and extremely small sizes. You wait more than a month for the item to arrive, but they will give you only 7 days to return it. I couldn’t ship back my item because the seller wasn’t responding to me and I had a lot of questions on how the hell ship it back to cheap China. He wanted me to pay the shipping cost too. And I didn’t realized that, he made me wait the 7 days, so the case CLOSED. I spoke with so many agents from DhGate, last one was “Lorie” she and nobody helped me at all. They get pay with our money and they do not help you. I was after the seller several weeks, sending so many messages, emails, everything. The seller disappeared and the customer services weren’t actually doing ANYTHING about it. ONCE THEY TAKE YOUR MONEY. This people disappear, Good luck! DHGATE DOES NOT GET INVOLVED. I never knew that customers had to pay for the shipping cost when they receive a broken item. And DHGate won’t pay you shipping cost! Cheap China! I purchased so many things here, spent a lot of money and thanks to this seller, whose name is “JINDAN37” i will never buy here again. Such a nightmare and stressed. Not because of the money only, but because of the experience. And the feeling of being abused. If anybody from this company wants to reach out to me and do the right thing as a customer service company, my e-mail is eunicebucj16@gmail I still have my account open, And I will make a YouTube video soon to share my story with the public. Order number: 3263256142 Thanks for your NO HELP! 2 months after, nobody helps!”

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Posted 4 years ago

“Scam application. Ordered and never received anything. Customer service don't answer nor refund. Avoid getting scammed”

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Posted 4 years ago

“Their system closed the sale and insisted that I did. They ended up releasing payment to seller(bestliner) without delivery of the item(9 months and counting). Customer service wasn't helpful and seller barely responds. Lost $90 USD. Don't use this app to shop. They will steal your hard earned money.”

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Posted 4 years ago

“Ordered motorcycle fairings over 6 months ago Tracking number is a dead end! Outta 450.00 do not deal with this company!”

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Posted 4 years ago

“Bad expérience bad service false tracking Numbers no refund never communicate”

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Posted 4 years ago

DHgate.com is rated 1.4 based on 984 reviews