DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 983 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like many of the other reviews If you order something from 3 items from a seller on their site they may send you 1 of the items and you may get a seller that will email you letting you know they sent out multiple shipments if you do not get an email you will never get the other items and DHGATE will release the payment and everything is automate you will not get to talk to a real person ever. You are more likely to be scammed than to get your merchandise! Order a 3 park of mask got 1 and it was not the one that was pictured on the site paid 20 dollars for one cheap mask!”

DHgate.com 1 star review on 11th August 2020

Helpful Report

Posted 4 years ago

“Be careful when using DHGATE! The seller of the store Luxurybrand14 is a scammer. Although I paid over $100 and bought the shoes. The delivery number provided by the seller was a very cheap socks. I've been scammed before, so nowadays I do a thorough shipping check. I think I should get rid of this seller from DHGATE. Because of these bad sellers, the reliability of the entire site is low.”

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Posted 4 years ago

“Scam... Scam... Scam! Never received my orders and when I tried to get my money refunded your website keeps looping and redirecting me to main page. What a waste of my time and money.”

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Posted 4 years ago

“Ordered 22 items, received 2. Got refund for one item, nothing else. My e-mails to customer service are ignored. This is a SCAM! STAY AWAY!!!”

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Posted 4 years ago

“Ordered Chainsaw only received the empty blade, impossible to reach HDgate, I would never use them again.”

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Posted 4 years ago

“All of my orders were delivered to different addresses with tracking numbers not related to the orders. I tried to address this problem to DHgate with no success. I had to contact my credit card company to address this matter to DHGate. I am now disputing all orders thru my credit card company to get my money back. Very dishonest company.”

Helpful Report

Posted 4 years ago

“Do NOT buy from this scam of a company. They advertised a large outdoor projection system, available in sizes from 100" - 150". I ordered the 150" projector and screen. It came with a mini projector, that will only work for 24" - 60" projection, and literally, a sheet for the screen. The exact same products I received from them are listed for sale on their own website for a total of $45.76, and I was charged $131.43. I sent them pictures of the items I received, along with pictures from their OWN website listing the prices and asking for a refund of the different, which was over $80.00. They offered me $10.00, even with all of that proof of being overcharged, even based on their own website! I'm so angry!! Going to dispute the charge with my credit card company. Ridiculous!!!”

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Posted 4 years ago

“Ordered 3 sweatsuits, paid hundreds and waited months!! When package came it was a pair of socks! Screw DHgate, never again will I use this site, deleting the app”

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Posted 4 years ago

“Terrible service. Did not receive the ordered item worth 500 dollars and no refund. Will never ever come back to this awful website”

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Posted 4 years ago

“I placed an order and was notified that the item was priced wrong. They offered to refund my money and only gave me half. I’m out about $30. The seller says to contact the company but there is no one anywhere to contact.”

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Posted 4 years ago

“A lot of scams!! I'm in the USA. I ordered shoes from DHgates. I kept checking the tracking on them and it says that it was delivered to an address in a different state then mine. I sent the seller 3 message, I waited 3 weeks and no response! So I requested a refund and was denied. They came and wanted to offer me a partial refund!?! The seller don't even have the store on DHgates anymore!”

Helpful Report

Posted 4 years ago

“No you’re not sorry DHgate This company is horrible in every way. Please do not take these reviews lightly because you’ll hate yourself for being told by all of us not to engage with DHgate because we Warned yo ass not to. I’m not wasting character on listed seller names because none are good. It’s been months I haven’t gotten my items or my approved refund. Use Alibaba.com or even the man with the beedy eyes the corner you’ll will have a better outcome. DHgate sellers completely disappear Customer service is all automated no real live chats can’t call don’t respond to email nothing. I hope DHgate goes out of business and stop robbing ppl”

Helpful Report

Posted 4 years ago

“I had 3 swimsuits come from a very good vendor within good timing. I would order from that vendor again.”

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Posted 4 years ago

“We ordered an above the ground swimming pool in May for the granddaughters birthday June 18th. It didn't make it in time for that..here we are almost the end of July and it still isn't here! Summer will soon be over, so I am not hopeful it will make it at all..in fact when I went to track the order. It says it has expired.”

Helpful Report

Posted 4 years ago

“RUN BEFORE YOUR MONEY IS TAKEN AND YOU DONT GET YOUR GOODS! Two different sellers no goods, DHgate are the shittest company I have every used beyond disgusted! Sellers took over a week to “send” my items them received my “tracking” number followed this arrived in Australia said it had been DELIVERED was sent to a different adress rang Australia post for them to tell me MY GOODS HAD ANOTHER PERSON ADRESS AND NAME AND NOTHING THEY CAN DO! I have no items & money taken DHGATE WONT HELP WONT REPLY SELLERS HAVE NOW DELTED THERE STORES WONT REPLY TO MESSAGES AND TO TOP THIS OFF I CANT LOGING ON A COMPUTER BECAUSE MY EMAIL APPARENTLY DOES NOT EXIST. I WILL PERSONALLY POST REVIEWS ON EVERY SINGLE AVENUE TO MAKE SURE PEOPLE ARE AWARE AND I HAVE ALSO MADE 4 x CHARGE BACKS WOTH THE BANK TO GET MY MONEY BACK AND TAKEN THIS TO THE ACCC. Order numbers : 3216372760, 3216372368, 3216368496 & 3216345458”

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Posted 4 years ago

“Stay away from DHGate, especially until corona ends. Sellers will find any way to scam you.”

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Posted 4 years ago

“Been doing business with dhgate for over two years. Have a 90% success rate. Advice- only buy from vendors with positive reviews and always use a form of payment that will stand behind you in case you need to dispute.”

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Posted 4 years ago

“I’ve cottoned on to these sellers that sell cheap , they advertise it cheap you buy , it sells out BUT then what ever is posted ( probably a empty box) to somewhere completely different in the U.K. - they cop the cash and you have to try and get back through the U.K. delivery service”

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Posted 4 years ago

“It honestly depends on the seller. I ordered 2 NHL jerseys from two different sellers on there and had two different experiences. I know, I know, you shouldn't buy them on here because they're definitely counterfeit garbage, but they weren't for the team I cheer for, I just liked the design and felt like taking a chance. The seller is laine, and it's super reputable. 1. Jersey came within the window given by the seller, was priced super cheap, and was excellent quality. It might honestly be the nicest fake jersey I've ever seen. Service was great. If I'm in the market for another one, I'm going with this seller. 2. Ordered a full 2 weeks prior to the other one, back in March of 2020 right after restrictions were put in place. I'm pretty sure they just put a fake tracking number on it because It's now the end of June and the tracking hasn't changed at all since the middle of May. I've messaged the seller multiple times for a refund, but instead of apologizing for the delays and assuring me that it will get there, they get rude and tell me to me to be more understanding and then tell me not to leave a bad review. Things you should never say to a customer. Then they proceed to spam me with 10 5% off coupons per day, EVERY SINGLE DAY. By the way, the seller is top_sports_mall in case anyone was wondering. I'm outing them so everyone knows not to order from the obvious sham that they're running. Don't order from them. Better yet, lesson learned, just buy real ones from an independent customizer that is selling licensed product and stay off of this site. Edit: So I requested a refund from the seller, and they offered me 10 cents. So I filed a dispute with the site, and got Rachael, who was both condescending and unhelpful. I was told that the item is still in transit (despite it not having moved one bit in transit for the last 2 months). I responded that it's likely the seller put a fake tracking number out there and just took my money. I'm going to be as annoying as possible until I get my money back. Do not EVER shop on this site. There's a 50% chance you'll actually get what you purchase, and there's absolutely no buyer protection for when things go wrong. I'd give 0 stars if I could. The "customer service" shown by these con artists is reprehensible.”

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Posted 4 years ago

“Never ever ever order from this site ite a fake. Fake tracking, fake everything watcht out for cheap prices for shoes etc. Will never ever order from them again.”

Helpful Report

Posted 4 years ago

DHgate.com is rated 1.4 based on 983 reviews