DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

Company Reviews

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered 3 pairs of sneakers and I still have not received them I only received one I left them a email I think they are a scam because u can't even call them over the phone they need to give me my shoes that I ordered or I'ma sew dh gate for all the money no wonder why my boyfriend says read the reviews before u order something now I don't even order stuff from this site I only order from wish cause it comes in two weeks and sometimes earlier they don't try to scam u and u get a tracker u can go to order history and click the botton that says where is my package and it shows u on the map how far the truck is from u it's very good site but dh gate is stupid”

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Posted 5 years ago

“They are taking people money and not giving them what they pay for and on top of that it takes forever too get your stuff if u even get it at all”

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Posted 5 years ago

“My order never came and I waited months!! I have never had a problem ordering from other companies! Never again!”

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Posted 5 years ago

“I give 0 stars to these scammers, take peoples money and don't give them what was paid for. You should be closed down!!!!”

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Posted 5 years ago

“Terrible company. Order something was shorted almost 30 of our 140 items. Filed dispute which got me nowhere. Was finally told by the seller they would ship me the rest and 13 days have passed; no tracking given to me, no response to my messages and to make it worse customer service refuses to help me. This is the worst customer service I have ever received and it’s appauling they can treat a paying customer this way!! Do not use this company for anything!!”

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Posted 5 years ago

“DON'T ORDER ANYTHING FROM THIS COMPANY! Of I could give them less than a zero rating, I would. They took my money and said they would notify me when my order shipped. I never heard from them and they won't respond to my emails. They're THIEVES!!!”

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Posted 5 years ago

“Absolute scam ordered a watch came faulty wanted a refund on this they send you round in circles ask for evidence you send it and they say they are awaiting further evidence absolute joke scam scam scam I could go to China and show them they would still want more proof never get a refund on this.”

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Posted 5 years ago

“Absolutely horrible. There is no way to help out customers. I was lied to by a seller and get any help from DHGATE”

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Posted 5 years ago

“I ordered, they took my money, I got nothing, I tryied to workout a refund, and now they don’t understand, I will never buy out of the USA again!”

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Posted 5 years ago

“I'd placed an order and it was paid for then they sent me an Gmail asking me to pay again I cannot get through to them they don't reply So I'm not ordering again”

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Posted 5 years ago

“I would have given this 0, but that wasn’t an option. I spent $24.00 extra to get fast shipping, guaranteeing the seller would ship within 4 business days. I ordered the dress for my daughters ball 16 DAYS AGO, and I just got an email saying it just now shipped and should be here in around 7 days. Well, that’s not going to work. Her ball is in 5 days so I’m praying it gets here before hand. I will never order from this company again. It took me literally over an hour just to send a message to them the customer service site is so bad. DO NOT waist your money on this site. I ordered her dress 20 days in advance so it would be here in time, and paid 24 extra dollars just to get fast shipping. This site does not ship within 4 days like they claim on their website. I am so disappointed in this site. They are nothing but scam artists in my opinion. Asking for more money for shipping and not delivering on it. That’s where they make their money.”

Helpful Report

Posted 5 years ago

“These guys are a scam. I'm grateful to have received my money back, but it took awhile. I ordered a chair that never came. When I opened a complaint, they said to be patient and wait for several days. Finally I just disputed the charge on my credit card after trying to email them repeatedly asking for a refund. They don't respond in a timely manner and they're not very on top of things. When I tried to leave a review from the link they sent me on my email, they said my account didn't exist anymore. These guys are fraudulent. Save yourself the time and energy and shop somewhere else.”

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Posted 5 years ago

“My experience with DHGate is 50/50 - but when they are wrong their "dispute" process is a joke. I received a pair of "high end" sneakers that were wrong size, wrong color, and had ink markings on the top of the toes. The seller was a shop called sensendream. He offered me a refund of one penny! I am stuck with shoes that can't be worn or even sold due to the ink. Some dhgate sellers are ok but you're really taking a risk due to sellers like sensendream.”

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Posted 5 years ago

“BEWARE! The order took about 30 days to come. I ordered tennis shoes and received flip flops!”

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Posted 5 years ago

“No problem with Aliexpress but DH Gate only problems, items not as described on the pictures, poor communication, problem with payments..”

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Posted 5 years ago

“I canceled my order within days of ordering before they were even shipped out and they refused cancel my order. They still sent dresses and I am not happy with the quality and they responded with you get what you paid for!!!! I would recommend to not buy from this company.”

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Posted 5 years ago

“10 days ago. I placed an order. Order is still processing 11 days later... Help me understand why an order takes so long to process?”

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Posted 5 years ago

“wish i was able to give no stars! nightmare DH gate conned me into thinking bi can return the item for a full refund or keep it for a partial refund and return it. The item was not as described. Then they recended the offer to let me return for a refund and automatially gave me a partial refund without my consent. The partial refund was less than half what i had paid and i am stuck with a faulty item. This company is dishonest do not buy anything from DH gate”

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Posted 5 years ago

“I ordered shoes that came in damaged and not as described. The seller refused to honor their guarantee so I used DHGate dispute resolution. We then agreed I would mail the shoes back and get a full refund as well as shipping paid for by the seller. Not only did I not get my money back, but I shipped the shoes and I am out the cost of shipping as well. DHGate closed my dispute without refunding my money after I provided proof of shipping twice. So I paid 125.00 +53.00 for shoes I don't have, that were not correct. I will never use DHGate again and I filed a complaint with the US Commerce organization.”

Helpful Report

Posted 5 years ago

“If you buy from DHGate, expect very long delivery times, cumbersome and sketchy payment methods where you have to send them scanned credit cards, IDs etc. and worst of all awful product quality and horrible customer service. I bought a carbon road bike off the website which was advertised as fully assembled, was delivered in pieces. I had to spend $300 to have it assembled and on top of it, the bike was such a horrible copy the handlebars broke after a month of riding, rendering the frame completely and utterly useless. Even though the seller (BikeFactory) promised 1-year warranty they ignored my pleas for help and customer service which I have been contacting for 3 months every couple days, could not force the seller to uphold the promise because "payment was released." Absolutely worst online buying experience ever. After 6 months after the purchase, I stopped contacting them and decided to swallow the $2000 loss and make sure no one buys from them. Here is the full letter I sent them: Contact Information DH Gate To whom it may concern, I am writing this letter to describe my unfortunate buying experience through DH Gate. I have been trying to contact the seller and the customer service at DH Gate on numerous occasions but nothing has been accomplished that would resolve what I see as a great injustice caused by the seller: BikeFactory. I purchased a bicycle from BikeFactory in May of 2018. The Specialized VengeVias road bike order #352627413 was advertised as a complete, assembled bicycle that a buyer would “only have to attach the wheels to the frame” and it was ready to be ridden. To my surprise the bike came completely unassembled. The seller started claiming that it is not that big of a deal and that everyone could assemble the bike, even though the bicycle has internal cable routing and very complex internal and external parts. I was presented with a dilemma, a seller claiming that they did nothing wrong and I would be responsible for putting the bike together or I would pay $170 to ship the bike to the seller. Right away I was cheated, disrespected and inconvenienced by the seller. It took the intervention of the customer service to receive $150 compensation, even though I spent close to $300 at professional bike shops to have the bike assembled because of the “knock off” nature of the bicycle and the sub par parts provided by the seller. If I knew that the bicycle and the seller would cause so many problems and grief I would have gladly sent the back to the seller at whatever the cost. After riding the bicycle for 2 months, the handlebars cracked, even though it is a road bike and the shocks to the handle bars are not that great. I notified the seller that their product is faulty and inquired what their 1 year warranty covers. The sellers notified me that they can send me new handlebars if I pay the $30 shipping fee. I declined and told the seller that I do not trust them and would like a refund so that I could purchase original Specialized handlebars because it is completely pointless for me to keep on purchasing new handlebars, new cables and routing and pay $200 at the bike shop to have it assembled. Essentially, I would be spending $300 every couple months the handlebars would break. The sellers said that is the only solution they can offer or I could purchase the original Specialized parts and have them assembled. After going back and forth with the seller and the customer service for weeks, I decided that I would purchase the original parts myself which cost me $500. To my dismay, they do not fit! The seller knew they would not fit and still insisted I purchase the parts myself. Now I have a bike that is completely unusable, endured months of grief and disrespect from the seller and indolence of DH customer service and are in danger of spending $3000 and still not having a usable bicycle. I spent: BikeFactory Knock off VengeVias bicyle that cost $1950 $300 for new routing and housing, break pads and labor to have the bicycle assembled. $250 for original Specialized Handlebars which does not fit the knock off BikeFactory frame $250 for original Specialized Stem which does not fit the knock off BikeFactory frame After taking the bicycle to a professional bike shop, I was told that nothing can be done and I literally threw $1950 away. After I realized that I contacted the sellers BikeFactory to purchase new handlebars in hopes that I could sell the bike to someone else. The seller notified me that they refunded me $150 already and they are not responsible for anything and will not even sell me new handlebars. There is very little I can do expect rely on the seller to help me by either providing me with new handlebars or even better, allowing me to return the bike, which I would gladly do. This has been the worst online buying experience and I would not wish such an experience on my worst enemies. No one should be exposed to such conniving and cheating behavior. When I was purchasing the bike they assured me it is a well made bike, it is sold as a complete product and there is a one year warranty. None of these assurances were true. I believe I have wronged tremendously and would like to politely ask that one of the following resolutions are provided to me: BikeFactory should purchase the bicycle back because of the numerous problems with the product and incompatibility with other parts other than the cheap knock off parts from BikeFactory for a $1950 refund. Allow me to send the whole frame back for a $700 refund. (The sellers continue to sell that frame for that price) Provide me with a way to transform the bicycle into a time trial bicycle so that way the handlebar parts will not be exposed to stresses the road handlebars do. Provide me with new handlebars with assurances that they will not crack after couple weeks of use because exchanging handlebars is a very costly procedure. If DH Gate wants to rival other online retailers you should ensure that the products listed are of better quality and there are more ways of ensuring that the sellers keep the end of the bargain and treat their customers like they are valuable, money paying individuals not people who they can cheat due to big distances and the fact that money was already released. I purchased multiple items from DH Gate: 2 bicycle helmets, bicycle clothing and this bike. If I knew that purchasing quality items that are usable for more than 2 months, I would never have purchase the bicycle. Again, I would like to politely and respectfully ask that you help me resolve this manner in a way so I get my money back or I have a usable product. I have screenshots and documentation from all of my conversations with customer service and the BikeFactory seller upon request. Please help me. Best Regards,”

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Posted 5 years ago

DHgate.com is rated 1.4 based on 984 reviews