DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

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1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company. I purchased an item that was not at all what was pictured. When I tried to return it, they wanted me to pay the shipping. I couldn't find anybody to talk to because the website is massively confusing and loops you back to places you've already been. My disdain for DHGate is immense. I truly hate this company and will NEVER buy anything from them again. Avoid them like the plague. Temu is much better.”

Helpful Report

Posted 1 month ago

“I had the unfortunate experience of falling victim to a scam, I was convinced with their bonus promises by their brokers/fund managers. My account had reached up to 100,000+usd by April however when I told them about my intent to withdraw my account suddenly went down and bonuses vanished. For months I was not able to make a withdrawal but thankfully I came across High lilo grace (AT) gmail .com With their professional assistance, I was able to track down the scammers and ensure that my deposits and profits were restored. I can't express how grateful I am for their expertise and dedication in helping innocent people like me who have been swindled. If you find yourself in a similar situation, I highly recommend reaching out to these guys for their reliable assistance.you can also contact whatsapp:+1=(60 5)=691=46=12”

DHgate.com 1 star review on 6th October 2024

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Posted 2 months ago

“Awful words fail me. Ordered quite alot of items and most not arrived. Scammers and dhgate do nothing to police it”

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Posted 6 months ago

“I got screwed. They said my order was lost and then deactivated my account!!!! THIEVES!”

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Posted 7 months ago

“Scam scam scam. Ordered some cufflinks they took the order and took the money and then sent something completely useless and different from what was ordered despite requesting a refund , DHGate refused the refund and the seller got my money for junk . Never ever use this company. They advertise items they don’t have and never ever did . In Britain they would have been closed down long long ago . Just scamming Britains !!”

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Posted 8 months ago

“Do not use this Company nasty smelling perfume which gave me a rash and they refused a refund”

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Posted 8 months ago

“Do not use this site. I paid £80 for a coat that turned up with a broken zip, fabric not stitched properly and the ditching was frayed. I disputed this with the seller ( who had a returns policy) and was told to finish the stitching myself and that they can’t refund as they don’t make a lot of money. I disputed this with DH Gate and they refunded £20 and told me it was pointless returning the coat as it will probably get lost in transit so they would only refund £20. The customer service is horrendous and because your not buying from legit companies they can rip you off like this and there’s not much you can do about it. I’ve also ordered things from there that have a guaranteed delivery date, this was missed by a month but the seller just ignored me when I asked them to cancel the order as I had ordered things for my holiday, over a month before I went and I didn’t receive them until after I got back. Again DH gate have been no use in helping, they just want your money and sell you absolute garbage items that you can’t return or get refunded on”

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Posted 10 months ago

“Avoid, parcel not delivered, Royal Mail will only deal with company that sent my parcel, they will not put a claim in, so raise a dispute to get a refund of 0.1p for £40 item, they are a joke”

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Posted 10 months ago

“I purchased a wedding dress from DHGate. They sent me the wrong dress. They said if I return it then they will reimburse me for the shipping and the dress. I sent the dress back to China! Never got my refund. So I paid for a dress I never received plus shipping the old one back. I will never buy anything from them again.”

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Posted 10 months ago

“Ordered two items from the same shipper (freshcreed123) and never received my order from November 26,2023. Did not receive my $57.45 or the items bought. Dhgate hasn't done anything either but tell me to load photos on there app that doesn't load them. I will never order from this company and suggest you don't either. It's like walking outside and giving your money away.”

DHgate.com 1 star review on 1st January 2024

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Posted 11 months ago

“Item never recieved no refund...they won't give refund until I send photos and evidence'. I am out over 500.00”

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Posted 11 months ago

“It’s all around scam China lets there sellers rip off anyone ,create loopholes to never return or refund anything ,they leave the sellers all the power to rip off as many merchants as they can so beware !”

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Posted 1 year ago

“I ordered some shoes, paid for them. Then Hella hours go by and the seller said these are not for sale cancel your order (rude af) No I'm not canceling when you accepted my payment and the seller purposely sent them to a different address in a different fn city!!!! Do not buy anything from this fake rude pathetic seller. Seller: lin_niceshoes”

DHgate.com 1 star review on 26th October 2023

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Posted 1 year ago

“Ordered item over 2 months ago and still no tracking # or message from seller I've messaged them with no response I believe now that it's a SCAM , when you order your money is taken within 24 hours and you get nothing in return. DHGATE should be removed from internet !”

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Posted 1 year ago

“I purchased a items 3 weeks ago and it not letting me know nothing about my order I tried contacting the store owner it’s not letting me send a message at all. It’s giving scammers”

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Posted 1 year ago

“Fradulent company with fake sellers. They give 1 tracking number for all the packages. Because it is easy to make fake shipments. Neither sellers nor the company take the ownership and refund your money.”

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Posted 1 year ago

“If I could give no stars, I would. This site is fraudulent in its practices. Buyer beware. Do not spend your hard earned money here! You will not get what you ordered!!!”

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Posted 1 year ago

“Purchased a watch. Couldn't adjust the hands to set time. Band fell apart. Trash. Seller refused refund and return. Trash.”

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Posted 1 year ago

“erview Reviews About DHgate Reviews 30,048 • Poor TrustScore 2 out of 5 1.8 VERIFIED COMPANY In the Cell Phone Store category www.dh gate.com Company activity See all Claimed profile Replied to 99% of negative reviews Replies to negative reviews in < 1 week Reviews 1.8 30,048 total 5-star 56% 4-star 9% 3-star 4% 2-star 3% 1-star 28% Your review is pending.Read more ana paula Khaddour 2 reviews Rated 1 out of 5 stars STAY AWAY...SCAM! I have 5 different orders from DHGATE...all different sellers. NONE of my orders were at least decent.... fake products, if you ask to return the item (i tried w different sellers) they will give you the biggest headache, forever to respond, impossible to contact customer service! In the end, if the seller finally agrees to pay for freight (some dont), you have to put more money on top of it, and the only reimburse you get is credit to buy more garbage in this company... please SAVE YOUR MONEY...even Aliexpress is mich better, at least you cam contact cistomer service and they can send you a shipping label at no cost to you. Just so you understand how much money I lost: - Paid 30 for a tshirt (piece of garbage...the pics they had is definitely not from the same tshirt, different colors, poor material) and the cost to send it back to china is 40 (which I have to pay to get credit w them...i dont want anything from dhgate anymore, not even for free) - paid 130$ for runners, that came deffective, and the cost to send back from canada, is 90$ ( which again wont be refunded to me, will b applied as credit) - paid 70$ for sandals, came all squeezed and marked in the bag...the cost to send back to china is 80$ (I DONT WANT CREDIT, I WANT MY MONEY BACK) - at least this seller was kind enough to offer to send me something else that I chose at no cost, and keep the shoes... but thats it...only ONE seller that at least tried to help (still lost my money)... All the rest is garbage, sellers are SCAMMERS! they dont even reply to you and dhgate wont help either.... donate your money to charity...”

Helpful Report

Posted 1 year ago

“Horrible experience. No customer service! You cant email or talk to a real person, just a bad robot that wont understand requests. Bought a 140 dollars sneackers, came in bad shape and the cost for shipping back is 90$. Now im stuck with low quality shoes and lost my money”

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Posted 1 year ago

DHgate.com is rated 1.4 based on 984 reviews