“While I’ve placed orders before with them, this is the second time that I’ve opted for the expedited shipping and the delivery was late… actually very late this time. The fee charged for expedited shipping was high, but I couldn’t wait the normal 3-5 delivery time for regular shipping so I paid the expedited fee, which advertised 1 business day delivery. Even though they advertise “same day shipping” my shipment did not go out. When I inquired about this they explained that “they missed the shipping window”. They shipped it out the following day ( a Friday) and the shipment wasn’t delivered until the following Wednesday. When I inquired about the shipment possibly being lost and asking for a replacement, their response was to try and wait another day. All of this while at that time, the patient had run out of supplies. It was eventually delivered, but 5 days after the order was placed. This means that the free or cheaper (I don’t recall if it was free or not) regular shipping option with delivery in 3-5 days, was the better option, since the expensive expedited 1 day delivery actually took 5 days to arrive. Very disappointed on this occasion with this order.”
Thank you for your feedback. We understand how frustrating shipping delays can be. While transit times are handled by the carrier and unfortunately outside of our direct control once an order leaves our facility, we always do our best to process and ship orders promptly and to provide accurate tracking so customers can stay informed. We truly appreciate your patience and understanding, and if there is ever anything we can do to assist further, our team is always here to help.
“It came at a good time. I like to keep one on hand just incase If one dosent work, and Pharmacy cant give me another one when I get my prescription, and I have to wait a couple days for the company to replace. That way, my reader us up to date without losing context.”
“I wanted to try out the Tandem Tslim X2 system as a friend couldn’t use it. In order to use it, I needed a prescription but did not want to get off Omnipod. It’s great that I could buy from diabeticsuppliesunlimited.com. Delivery was quick and just as I expected. A+++”
“As of today, January 30, I am still waiting on my Dexcom 7 sensor which was supposed to be overnighted. I am not at all happy with your service. I am on a fixed income and this is not in my budget. I have limited my insulin usage until my regular shipment arrives. I will not be using you again or recommend you to anyone.”
Thank you for your review. Our team is dedicated to providing dependable service, and we are always available to help with any questions or concerns. Please don’t hesitate to contact us if we can be of assistance.
Posted 1 week ago
Thank you for your feedback. We understand how frustrating shipping delays can be. While transit times are handled by the carrier and unfortunately outside of our direct control once an order leaves our facility, we always do our best to process and ship orders promptly and to provide accurate tracking so customers can stay informed. We truly appreciate your patience and understanding, and if there is ever anything we can do to assist further, our team is always here to help.
“I had to order insulin pump supplies and my insurance company Wouldn’t OK the purchase through my insurance. I’ve been using this insulin pump for the past 10 years and all of a sudden, my insurance won’t cover them. And I was completely out of supplies and trying to control my sugar with injections. I found your website ordered my pump supplies and they were here within two days. I will definitely be using your store from here on out. Very quick shipping and very reliable. Honestly, you were a lifesaver.”
Thank you for your review. We understand price matters, and we do offer occasional promotions and discounts. If you’d like, please share your order details and we can check available savings or alternatives that may fit your budget. Our team is here to help.
Kind regards,
Team diabeticsuppliesunlimited.com
“I ordered a product and paid extra for overnight shipping. It took over a week for it to come in. The delay was the amount of time it took this company to package it and get it to the carrier. I sent a message to customer service and never received a response. Bad CS!”
“Order processing time is way too long, up to a week. an order placed on Dec 24th was delivered on Jan 5th, even paying for next business day delivery.”
Thank you for your feedback. We understand how frustrating shipping delays can be. While transit times are handled by the carrier and unfortunately outside of our direct control once an order leaves our facility, we always do our best to process and ship orders promptly and to provide accurate tracking so customers can stay informed. We truly appreciate your patience and understanding, and if there is ever anything we can do to assist further, our team is always here to help.
