“Small issue with delivery. Once notified, someone from the company called me to let me know they would make things right. We’ve ordered from here for over a year and will continue do so.
Great company and great customer service!”
“Customer service email response was quick, and they got my daughter her supplies overnight. And they even covered the difference in shipping cost, after an online order mishap caused me to order them via standard shipping to my home address rather than hers. Truly appreciated!”
“After product was ordered vis express shipping on 9/25 it is now 10/02 and no package received yet. Left a phone message and waiting for a call back. Frustrating 1st experience for much needed supplies”
Thank you so much for taking the time to give us feedback about your experience with diabeticsuppliesunlimited.com. We apologize for any frustration you may have encountered with our express shipping. It sounds like it has been a week since you placed your order and there has been no sign of the package Due to Ups Delay. We are so sorry for the delay and it is really unacceptable. We are taking this issue very seriously and Sent you out another shipment.
“On line service very easy. Good selection of products. Shipped quickly. email responses kept me updated.
Sure wish this company could handle my complete 3 month supply orders.”
“We get my mother's diabetic supplies from here. She uses a Libre, following her stroke. It's the easiest way for her to test her blood sugars. However, we've had 2 of her Libres malfunction. I've contacted customer service and never got a reply. I know they don't manufacture them, but at least a response would be nice. We do appreciate the fast shipping and order delivery but bummed our support request was not addressed.”
“I was very happy with the company. I had an emergency and found them on the web. I was a little apprehensive as I had never used them before. I was pleasantly surprised how everything turned out. Their customer service was outstanding. I also received the sensor when they said I would! A+++”
“dealing with this company is much easier than our usual Medicare supplier. If I need supplies on short notice (e.g., damaged next-to-last sensor before eligible to reorder through Medicare}they are shipped immediately and I have them within a week.”
“1) shipping was NOT done that night as advertised all over their site
2) I had difficulty syncing my device, and again advertised on shipping receipt, emails and their site to contact for support. STILL WAITING!
At least I got my items.”
Thank you for your feedback regarding diabeticsuppliesunlimited.com. We apologize for this not going as smooth as expected. We understand shipping was not done the same night as advertised and that you had difficulty syncing your device. We apologize for the inconvenience this may have caused and want to make things better. How can we do that? Let us know and we'll do our best to make it up to you. Thank you again for bringing this to our attention.
“Received sensor in a timely fashion but they did not return my voicemail or respond to my email. Just seems to be standard procedure for these diabetics supply people. Was hopeful these people would be different.”
