“Yes no problems nice chap on yhe phone polite. only bad piont still waiting to recieve the samsung gear watch that came with the upgrade on day 22 now of waiting for it”
“Awful. Had to submit my order multiple times to get it through as it kept getting rejected. No reason was ever given for the rejections. Customer service were totally inept at resolving the issue.”
Hi Farnaz,
I'm sorry to hear you had problems placing a successful order. Did you check the My Account feature on the website? It should have given a reason as to why the order could not proceed.
Thanks,
Hugh
Hi Stephen,
I'm sorry you didn't find our service satisfactory.
We do aim to provide the best service possible so it's not the experience we wish to give any customer.
If you are still having problems please don't hesitate to email socialsupport@dialaphone.co.uk with your details so we can look into the issue further.
Many thanks,
Hugh
“I was due for an upgrade and thought I would use Dialaphone after my brother had been with them for years. I was instead sold another contract, which was not what I bargained for. I had to force Dialaphone to apologise meaningfully and contribute to both contracts I then had to pay. I did ask many times on the phone that I wanted an upgrade not a new contract. Awful service! love the phone, but need to improve the overall package”
Hi Ryan,
I’m sorry to hear you had this problem. I hope it’s all resolved for you now?
If you do continue to have problems please don’t hesitate to contact socialsupport@dialaphone.co.uk.
Many thanks,
Hugh
“Everything went smoothly and the mobile and my new contract arrived when promised. Questions I asked were answered and advice on changing provider was given. Very satisfactory.”
“I would have given 5 stars but the screen protector was broken when I took delivery of the HTC M 8 mobile.
I was promised a new replacement but it never came. I went to my local phones 4U shop and they were excellent they gave me a new protector.”
Hi Lucy,
Apologies over the problems you've experienced with receiving your Galaxy Gear. I am aware there is a stock shortage of this product currently. This promotion is subject to availability and the estimated date for Dial-a-Phone to receive stock is within the next 30 days.
Again I apologise for the delay, I understand how frustrating it must be having to wait this length of time.
If you wish to email your full details to socialsupport@dialaphone.co.uk I can explore any possible alternative resolutions for you.
Many thanks,
Hugh
