Hello,
Apologies for the wait to receive your redemption schedule.
If you would like to email your full contract details to socialsupport@dialaphone.co.uk I make sure these are sent as soon as possible.
We look to reply to any correspondence via email within 2 working days.
Many thanks,
Hugh
“only thing i would improve is the cashback deals...why can we not submit the invoices by email... other websites allow this.. dial a phone might learn from this,,e,g, mobiles.co.uk..easiest for cashback by far”
“29/4/14 Phone arrived on time, was told samsung gear would follow,rang to find out where this item was, then was told within 20 days,waited 20 days rang again, then I was told within 5 working days,left it for a week then rang again then told out of stock and would have to wait another 30 days, this really isn't good service at all, I spoke to a young lady called Heather who was really helpful and was very easy to deal with.
All I want is the samsung gear I was promised!!!”
Hi Steve,
I’m sorry you’ve been waiting so long to receive your Galaxy Gear. I am aware there is a stock issue of this product and unfortunately you are correct in the estimated timescale for expected delivery.
If you would like to email your details to socialsupport@dialaphone.co.uk I can look into anything else we can arrange for you?
Many thanks,
Hugh
Hi David,
I am sorry to hear that you feel you were misled by us.
It is our intention to provide each customer with a deal that they want and are happy with, as we take great pride in catering for every customer.
Someone will be in contact within 48 hours in order to resolve your issue.
Thank you for your honest feedback.
Thanks,
Katie
Posted 10 years ago
Hi David,
I am sorry to hear that you feel you were misled by us.
It is our intention to provide each customer with a deal that they want and are happy with, as we take great pride in catering for every customer.
Someone will be in contact within 48 hours in order to resolve your issue.
Thank you for your honest feedback.
Thanks,
Katie
“Overall my experience was fine, however it wasn't very clear when the 'free gift' offer was going to finish. I didn't complete my order in time (missed by 1 day) and so missed out. You can never really tell if a company is good until there is a problem though.”
Hi Stacey,
Thank you for taking the time to offer your feedback, it is really appreciated.
I am glad to hear that your experience with us went well.
I am sorry that you feel you missed out on the offer that you wanted. All offers are subject to availability and I know it can be frustrating when you don’t get the offer that you wanted in time.
Promotions do change quiet often and we are do not receive an end date for the promotion changes.
Thanks,
Katie
“We have had our phones for almost two weeks and whilst the organising of the order/delivery was straight forward, one of our phones has still not been transferred to keep our old number.
We have phoned EE, five times. Apparently Dial a phone/phones4u did not sent through the required information, wich has caused the delay. When you are waiting for urgent calls regarding job applications etc, this is not very helpful and not really good enough - hence the one star.
Do what you promise.”
Hi Maryann,
Sorry to hear you’ve had problems with your number transfer.
Was this an upgrade? If so and if you are still having problems you can email your full details to socialsupport@dialaphone.co.uk and we can investigate this further for you.
Many thanks,
Hugh
