Digital Direct Reviews

Name: Digital Direct
Rating: 1.76

1.8 Rating 97 Reviews

20 %

of reviewers recommend Digital Direct

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1.8

Based on 97 reviews

Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service deserve 10/10 direct digital reviews”

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Posted 3 years ago

“Really amazing experienced with the agency. Giving 10 out of 10 direct digital reviews for the great service.”

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Posted 3 years ago

“We signed a two year contract. Was promised six new advertising ads per year. Never happened. We only received a proof of the original ad, which were screen shots of our existing website. We asked for some edits and corrections to be made. They never responded. I never saw my company in the rotation at the said location. I emailed several times complaints, all ignored! even asked for money back....nothing! After two years expired, I started getting monthly invoices and told I'm bound by a rolling contract. And I was supposed to give six months notice to cancel.. pretty sure my email calling them scammers and demanding my money back only months in should count as a cancellation. Seriously stay clear of them.”

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Posted 3 years ago

“Desperately trying to get out of a rolling contract that we seem to have signed up for. We are in a fourth year. Paula Green of their litigation dept is not interested in anything but enforcing the small print. The service we received was substandard but they are threatening me with court and £1000's in fees and costs. My business partner died recently and I am left alone to deal with these autocrats. The terms that were sold to us under high pressure did not cover this 'unending contract'.”

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Posted 3 years ago

“Beware! Been trying to get out of a contract thats way done, but they keep invoicing us. Sent them an email last year ( bcuz somewhere in the contract it says you can’t cancel till you give 6 months notice which was already done. No one replies back and so can’t get out. Need advice where to go to stop this harassment from them .”

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Posted 3 years ago

“This service sucks! It says you can watch NFL games, but it keeps freezing up! They say they have a 7 day free trial period, but then make it very hard to get your money back. Don't deal with these jerks!”

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Posted 4 years ago

“Terrible place. They lie and make contracts without your knowledge and harass you pay them. Don't pay them, they are scammers that keep changing their name to avoid bad reviews as well.”

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Posted 4 years ago

“Terrible company, Sales rep comes out and gives you all this spiel how their adverts will generate loads of new business and that they only let local companies advertise. We took the advert out with them and it has generated zero leads and they actually advertise national companies so its not just local businesses. Our contact was originally for 2 years but what they "forget" to point out embedded in the T&C's is that it is automatic/rolling contract, whereby if you don't give them 6 MONTHS notice the contract is renewed again, so yet again you are paying for something that generates you zero business”

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Posted 4 years ago

“Be very careful, I was told by salesman I was buying a 12 month contract, he rushed me through the paper work with distraction tactics. Turns out he signed me into a two year contract. No help from office especially obnoxious accounts person. Bullies”

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Posted 4 years ago

“Bunch of bullies. They state they will advertise at a doctors room then state within the year they cannot fulfil it at the doctors room so will advertise elsewhere, they then state they will advertise another one a year later but out of your area, get another email to say they cannot advertise at that doctors room 4-5 years later they try to get over £9000 from you personally because they have been told the company has closed. They are rude and obnoxious. Stay away from these cowboy builder advertisers. They have been reported to trading standards”

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Posted 4 years ago

“High pressured commission only sales people. Delays in confirmation taking you out with 14 day cancellation. Be very careful with contract small print. The have right to cancel or change your contract, you don’t. Terrible Customer service and dispute resolution. If it’s too late and you have signed - Report to Trading Standards, FSB and obtain support from Business Debt Organisations.”

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Posted 5 years ago

“After spending quite some time selecting the model of integrated LED Tv I wanted and having a good hands on in some retail stores, I scoured the web for a supplier with the best services on offer. Digital Direct appeared to win hands down - on all levels. The sales helpdesk was extremely polite, gave me all the time I needed to discuss this important purchase and offered some good advice without appearing pushy. I placed my order on Monday afternoon and was told it would arrive that Thursday. It did - at 9:15am! Well packaged and in perfect working order. *** I highly recommend their services and the Toshiba 32WLT58 by the way, is simply stunning, in picture quality, features and looks; everything youll read and much, much more...plus Freeview! *** Written On Unbeatable.co.uk By Andy -”

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Posted 12 years ago

“I was a little apprehensive using this retailer given previous reviews but colleagues had purchased from Digital Direct wihout problem so I decided to give them the benefit of the doubt. I ordered my LCD TV from them online with no problem and it was delivered on the day as promised (albeit at 19.45 in the evening). The product was well packaged and in perfect working order and I saved £180 on the shop price! Written On Unbeatable.co.uk By A M Rees”

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Posted 12 years ago

“After reading other reviews on various websites I was dubious about ordering from DigitalDirect.co.uk. But their price was worth the risk. Which paid off very well as the entire transaction was faultless. There was a quiet moment between the order confirmation and the phone call from the delivery firm, but that was all expected as it was laid out perfectly on the order confirmation. A+ and would recommend. Written On Unbeatable.co.uk By Nibbslang”

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Posted 12 years ago

“I would recommend them to a friend. Ordered plasma tv weds am. promised delivery by Saturday. Was phoned Thurs to say it was being delivered Friday after 3pm. It arrived 3.20pm. Full marks to them. Added dvd player to order on the Thurs, Didn´t come with tele but was promised to arrive the following week. It arrived on the Tues. No complaints so will be using them again. Written By I. Shuttleworth - Unbeatable.co.uk”

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Posted 12 years ago

“The only anxiety was that caused by other reviewers! The whole transaction went smoothly - just a slight pause between placing the order and receiving the e-mail giving the delivery details. Written By andy - On Unbeatable.co.uk”

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Posted 12 years ago

“I paid 'upfront' for a Sony TV, IT NEVER ARRIVED!!!! After numerous phonecalls, 3 days off work (waiting for delivery) Paid £699.01 plus £29.99 delivery, 15 days later, the T.V. has still not arrived. I have cancelled the order, but have had to argue with the ´Help Desk´, to get my money credited back into my account, prior to the T.V. being returned to them by the carrier. At the time of the latest phone call, they could not tell me where the T.V. was! Absolute Rubbish. Don´t use this company to purchase anything. Written On Unbeatable.co.uk By FOSTER -”

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Posted 12 years ago

“I have you used many companies online up to this point and have always been pleased with the items I have received and with the customer service. Then I ordered from digital Direct. I ordered an AV amp from this company in January and come March had yet to take delivery of the unit. Not only have I waited an exceptional amount of time but not once did Digital Direct think to contact me after taking over £1000 from me the day I ordered. They maybe cheap but as the old saying goes You Get What You Pay For and in this instance its crap service... Written On Unbeatable.co.uk By sbeety -”

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Posted 12 years ago

Digital Direct is rated 1.8 based on 97 reviews