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Direct Ferries Reviews

1.1 Rating 137 Reviews
1 %
of reviewers recommend Direct Ferries
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Phone:

08718 900 900

Location:

45 Great Sutton Street, London United Kingdom
EC1V 0DE

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Direct Ferries 1 star review on 13th August 2024
Giel Linthorst
Direct Ferries 1 star review on 22nd July 2024
Anonymous
Direct Ferries 1 star review on 3rd July 2024
Ken
Direct Ferries 1 star review on 19th June 2024
Gillian Coleman
Direct Ferries 1 star review on 19th June 2024
Gillian Coleman
Direct Ferries 1 star review on 25th October 2023
DAVID
Direct Ferries 1 star review on 9th June 2023
Elsa Silva
4
Anonymous
Anonymous  // 01/01/2019
Will not be using Direct Ferries for any future travel plans. There is no method for speaking to a real person when dealing with customer service issues. Due to Hurricane Milton I needed to cancel my vacation plans. ALL other hotels/airlines cancelled and refunded my tickets. Direct Ferries is proving to be unreachable.
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Posted 1 week ago
Do not use this company. I tried to cancel and rebook a crossing and they did not honour my change. I have not been refunded. Book directly instead. In this case, Corsica Ferries. Direct Ferries are criminal. Their setup is organised as such not to aid the customer and have appalling communication. 2024 UK customer
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Posted 1 week ago
I wish I’d read the reviews before booking with Direct ferries. My trip for 6 people was cancelled due to bad weather. It’s impossible to contact them for a refund. No customer service, just a ‘ chat’ line. I’ve sent several emails. DO NOT BOOK WITH THIS COMPANY!!
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Posted 3 weeks ago
Avoid at all costs. Not ABTA registered. I have sent over 50 emails and had 8 replies. All responses are inaccurate and they don’t seem to understand English. I’ve lost £300 now and precious time.
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Posted 1 month ago
An unserious company! I strongly advice you not to use ”Direct Ferries”!
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Posted 1 month ago
This company deserves less than a star for their terrible service. I do not recommend to anyone looking for a good ferry experience. Their customer service is even worse. They have such incompetent staff like Denise and "his manager". I've lost out on so much because of their lack of inefficiency and running of a terrible service. Don't say I didn't warn you guys. What a scam!!!
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Posted 1 month ago
Would highly recommend against using this company. We paid $88 Cdn for a sailing in Oct, which included an $11 Cancel For Any Reason option. We had to cancel our sailing shortly after booking it and received a refund of $67 Cdn. We were then informed that they do not refund certain fees, of which we would have seen if we read the terms and conditions on their website. Nowhere on my receipt, or email acknowledgement, was this mentioned. Direct Ferries will retain approx 25% of your ticket cost if you cancel, even if you pay extra for a cancel anytime option.
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Posted 2 months ago
As with other countess reviews vocalising their concerns with how they operate, in particularly when there are issues with bookings and their service. I have experienced the same. My mistake for not checking customer reviews/experiences before booking Always go directly with the ferry company
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Posted 2 months ago
NEVER NEVER AGAIN ! FERRY DIRECT IS THE WORST AGENT I HAVE EVER DEAL WITH.LOST MONEY ,CUSTOMER SERVICE IS NIGHTMARE ,ANSWERING REQUEATS TAKING AGES AND NOT SOLVING A PROBLEM .I HAD TO BUY NEW TICKET VIA OTHER FERRY COMPANY .STRESS THEY SERVE ME IN MAJOR.I AM IN TOUCH WIT MY SOLICITOR ,WILL BE CLAMING MONEY BACK TOGETHER WITH RECOMPENSATION FOR ALL I WENT TROUHG
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Posted 2 months ago
This company do not reply to questions and clearly have NO customer service at all - just a fake online persona called 'Laura'. Never, ever use this outfit.
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Posted 2 months ago
We book a trip to Corsica via Direct Ferries. In the booking it states that we booked 4 beds, but we had to sleep on the floor and chairs as there were no cabins available. Apparently, this was the same for our return trip. So I treed to rebook this to another ferry. But Diect Ferries were too slow to arrange this as they can only be reached via (AI bot) chat function, and while waiting my refund payment declined to almost zero. I recommend everybody to check your best trip and book your trip directly with the operator. Much better service, fair treatment and less expensive
Direct Ferries 1 star review on 13th August 2024
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Posted 2 months ago
I have tried several times via chat, several times via email and several times online to amend my booking through direct ferries. All to no avail. Your customer service is beyond poor and response times interminable. I have paid £185.00 and an added £72 amendment fee (for the WRONG amendment) not to mention our last booking for a ferry sailing with you was unsuccessful also. Terrible service. Terrible company. And still no one cares to respond.
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Posted 2 months ago
The directions on app is not the right location to catch ferry in port of Mallorca, Palma. I had to take taxi to catch the boat in different locations. I had to pay 19 Euro extra for taxi ride.
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Posted 2 months ago
Wife fell ill so had to change return date.charged extra £144 for the privilege. Thank you and goodnight never use again.
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Posted 3 months ago
I paid 194 for a booking but unfortunately the ferry canceled due to bad weather and they only refunded me 94 euros. This is a fraud company making money like this and not giving customers money back. Never book from direct ferries.
Direct Ferries 1 star review on 22nd July 2024
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Posted 3 months ago
Absolutely terrible, noone to talk to, shocking. Very bad company.
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Posted 3 months ago
hanno annullato il battello per skopelos, mai rimborsato. L'assistenza clienti non risponde, in una delle 10 email che ho mandato mi hanno risposto dicendo che mi hanno offerto una sistemazione temporanea nell'attesa di prendere il prossimo battello. Non è assolutamente vero. Ho dovuto pagare il prossimo battello a spese mie senza ricevere nessuna assistenza dal personale. Assolutamente non raccomandabile questa compagnia, oltre ad annullare il battello non ho ricevuto nemmeno il rimborso pagando oltretutto un'assicurazione per i rimborsi. Mai piu'
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Posted 3 months ago
serviciul clienti absolut incompetent.
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Posted 3 months ago
Direct Ferries is scam!! We zijn ons geld kwijt en hebben geen tickets!
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Posted 3 months ago
Booked myself mum and wife onto p&o Cairnryan to Belfast for 11th till 13th with car cost £384 return but Monday night there my mother-in-law got rushed into hospital and caught an infection and passed away as her organs shut down so had to cancel trip with hotel ect but this company direct ferry's never gave me my refund said because it's not the person's on the ticket that died should still be ok to go !!! One horrible horrible company will never book again with them money grabbing b......s
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Posted 3 months ago
Direct Ferries is rated 1.1 based on 137 reviews