Direct Golf Reviews

Name: Direct Golf
Rating: 4.41

4.4 Rating 3,486 Reviews

85 %

of reviewers recommend Direct Golf

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4.4

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where do I begin?! Went to Direct Golf as id seen the TaylorMade Sldr Irons advertised in a magazine and all over the front page of their website. The Teeside store is nearest to me so went there to try the demonstration iron. The chalkboard in store showed the irons as being on sale also. After a rather dull welcoming i was told they probably could not get these irons and they would only come in 4-pw rather than 3-pw that I wanted. The less than interest sales assistant said he would have to fire a few emails off. So i left the store and I knew by the disinterest i would not be getting a response so i decided to ring the head office who informed me they had 7 sets of the irons I wanted!! After another call to the Teeside store they were still disinterested so I ordered the clubs online and were supposed to come on Saturday. Direct golf quote in their email they use Dpd couriers when in fact they use Parcel Force so i did not get my clubs on the Saturday after paying £9.99 to do so. After another call to head office i was informed of the courier change and my £9.99 would be refunded. Fair enough. I believe Direct Golf are the only place you can still buy the SLdr irons so I had to stick with them however this is the first and last time il be purchasing anything from this shop. If it wasnt for me calling head office they would not of had a sale...oh and the head office number is an 0800 number so i was charged another £6 for the phone calls! Anyway rant over, im off to enjoy my new irons...happy golfing!!”

Helpful Report

Posted 9 years ago

“I have waited more than 2 months for the delivery of a pair of shoes. Coordination and problem solving in regard to completion of my order was awful. I've used DGUK many times over the years and can't believe how poor the service has been. I have been told that a new computer system is in use at DGUK and that they have experienced a few problems - REALLY! You do surprise me!!! TERRIBLE...”

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Posted 9 years ago

“Ordered golf balls Thursday evening, dispatched Friday, Arrived Saturday. Absolutely brilliant service and ordering from website was so simple, will definitely use direct golf again.”

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Posted 9 years ago

“Order prompt and service very good”

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Posted 9 years ago

“My exeperience dealing with yourselves this time has been extremely poor. I ordered a new set of irons and the order was taken via the website. After being asked to contact your sales team I was told they were now out of stock. As the purchase was done through V12 I was told I needed to purchase items up to the same value. I then ordered a replacement set of irons and a pair of shoes, which I didn't really need. When these arrived the irons were the wrong one's. JPX825 pro, instead of JPX825. On contacting yourselves I was eventually told the irons were picked in error and the one's I oredred were in stock, then the call came to say they were on your system but not actually in stock in the warehouse. I now am in the position of having to post these back for you to try and then cancel the financial agreement. To say I am annoyed and have had my time wasted in an understatement, I'm sorry to say I will think long and hard before I deal with yourselves again!”

Helpful Report

Posted 9 years ago

“Took far to long to get my shirts, when i did get them for X/L they were far to tight, the Lady i spoke with was very nice and helpful , she did say because i have waited a very long time to get them, she would put in a special order XX/L for me, and would get them with in 2WEEKS, also she was going to send me FREE POST ADDRESS by email which i have not received , please can you sort ASAP Calvin O'shea thankyou.”

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Posted 9 years ago

“The service was as good as ever, also value for money Keep it up Direct Golf”

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Posted 9 years ago

“service was great, even aftercare brilliant”

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Posted 9 years ago

“Excellent service and delivery on time”

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Posted 9 years ago

“Always have the best deals and the service/delivery is spot on”

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Posted 9 years ago

“I purchased a number of items in January and this was on hold until March as they were waiting for stock. 6 months later I have only just received everything. Service was good but only after I had to contact them to enquire what the hold up was and was not kept informed of what was going on. Certainly left feeling confused about the whole thing and whether to use Direct Golf again.”

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Posted 9 years ago

“Excellent service and product that was ordered”

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Posted 9 years ago

“great offers and excellent delivery time”

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Posted 9 years ago

“Very easy process”

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Posted 9 years ago

“Good service from Direct Golf Online, I received my SLDR irons within 3 working days, I would have preferred to have the makers name on the top of the grip rather than the underside of the grip.”

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Posted 9 years ago

“Foot joy shoes arrived this morning after ordering them on Friday. Very pleased with the shoes ( Dryjoys) and the delivery service. Definitely a great bargain as I have priced them in various golf outlets.”

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Posted 9 years ago

“Service great. Products seem fine, the real test is when I use the clubs. No problems with delivery, order Thursday pm received Monday 11.45 am”

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Posted 9 years ago

“Customer service when I called was good but I waited 7 weeks for an order with no communication until I called”

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Posted 9 years ago

“I placed an order with you on the 3rd of April for a Sun Mountain H2NO Lite 14 way Stand golf bag, it was under your easter Promotion 20% discount. I then received an E-Mail thanking me for my order but stating that the item was currently out of stock but estimating a delivery date of 23/04/2015 this date came and went without any further communication. On the 13/05/2015 i called your services department to find out what was going on as you'd already taken payment (£167.20) on the 06/04/2015, they said that the item was still out of stock and asked if i wanted to change my order as the bag in question isn't going to be in stock until JUNE ????? I do not want to change my order I ordered a high quality bag and that's what I want.”

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Posted 9 years ago

“Good prices, good delivery cannot ask for more”

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Posted 9 years ago

Direct Golf is rated 4.4 based on 3,486 reviews