Direct Golf Reviews

Name: Direct Golf
Rating: 4.41

4.4 Rating 3,486 Reviews

85 %

of reviewers recommend Direct Golf

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4.4

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received excellent customer service every time I have purchased items either online or in store”

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Posted 9 years ago

“Order placed and goods received within 48hrs. All items correct to order. Very satisfied with service provided”

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Posted 9 years ago

“Service absolutely brilliant from order to delivery”

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Posted 9 years ago

“Can't complain about shop in ingleby Barwick really friendly and helpful only thing I was disappointed at was it stated order now and delivery next day on the website so I ordered it to be delivered to the shop expecting it to be there next day so would of been Saturday but they didn't send it out till Monday so I had to wait 4 days instead of stated next day”

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Posted 9 years ago

“Service provided by Dan was first class. quality of golf balls and poker chips was excellent. Would recommend direct golf with complete confidence.PS. our golf day raised over £2000 for cancer research. We are always looking for new I dears or sponsors if you don't ask ???”

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Posted 9 years ago

“I was delighted the way Direct Golf handled my insurance claim for the replacement of all my golfing equipment. Thank you Mark for all your advice and help”

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Posted 9 years ago

“Very happy about the help I got. The goods I wanted was out of stock online, but after I contacted the customer service they were happy to send me the goods from one of their stores to me in Sweden. I am very grateful for that and all the help I recieved from the customer service. The goods arrived already after 6 workdays. The best service I ever got from a (online)store ever.”

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Posted 9 years ago

“A good range of golf equipment at usually competitive prices Ball deals better elsewhere but otherwise pretty good and competitive”

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Posted 9 years ago

“Excellent customer service. I had a problem with a promotional code and it was all sorted out quickly and efficiently. My items were overnighted to my local store and I picked them up the next day. I was really impressed and I will definitely buy from Direct Golf again in the future.”

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Posted 9 years ago

“Very prompt service and delivered on time..Have dealt with Direct Golf many times and will continue to do so.”

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Posted 9 years ago

“Perfect Place to shop - 100 % pro”

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Posted 9 years ago

“Purchased Motocaddy online and it was despatched very quickly and arrived within 5 days of placing the order.”

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Posted 9 years ago

“wide choices and good advice which doesn't necessarily mean customers are pointed to the most expensive choices. video coaching is affordable and effective.”

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Posted 9 years ago

“Great price and a very quick FREE delivery. many thanks.”

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Posted 9 years ago

“Customer service is first class and very quick to get a problem sorted. The only down side is the limited stock, a few items i wanted were out of stock and i have to wait 2 weeks to get them.”

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Posted 9 years ago

“I have used direct golf on a few occasions and this is the first time I have experienced problems. On 8/8/15 I placed a special phone order with Stuart Thomson for a set of Ping i25. The order process was good and Stuart did a thorough job making sure my specification was correct. Stuart explained it would take time for the order to be processed. I did not receive an e-mail confirming my order which would have helped. I heard nothing until 14/8/15 when I received an e-mail saying that my ordered item was not in stock and had been discontinued so would not be back in stock. I wasn't happy with the option of choosing another product or the fact that Direct golf were offering to credit my account instead of giving a full refund so I called customer services. Customer services informed me that the order was still in progress and that I would receive my clubs which had been ordered from the factory. The next contact I had was on 25/8/15 telling me my order had been dispatched. I received the order the next day as expected, however the order was completely wrong. I received a set of clubs with a different specification, which were also left handed. I contacted customer services the next day and was passed to Stuart, who told me the factory had mixed up two orders he had placed on the same day. I arranged to drop the clubs at the Reading store the next day so that I could get my clubs swapped and receive the correct set ASAP. The drop off was fine and the Reading store e-mailed to confirm I had returned the clubs. I e-mailed Stuart to confirm my order, which he did on 28/8/15. The e-mail said my new clubs would probably be sent the following Tuesday. The next e-mail I received was on 3/9/15 telling me my order had been returned and to allow 24 hours for my credit to be allocated to the transaction. I called the customer services team who told me it was an automated e-mail and my clubs were still on order and were due for delivery on the following Monday (today). Stuart also e-mailed on 3/9/15 to apologise for the delay and to confirm the clubs would be delivered on the Monday. I got the next dispatch e-mail on 5/9/15 (Sat) and the correct clubs have now been delivered today 7/9/15(Mon). The whole process took 30 days from order to delivery which was a lot longer than expected. The e-mails saying my order was being cancelled also added to the confusion and frustration of the whole process. I do think when you take special orders over the phone it would be a good idea to confirm the order via e-mail. When I received the incorrect order I was worried that I didn't actually have written confirmation of what I had ordered. The only positive was the staff were helpful when I contacted them by phone and were able to sort some of the issues, but not the time it took which was frustrating. As previously stated I have used Direct Golf before with no issues so this is my first complaint. Based on this experience I will probably not use online ordering with Direct golf for purchasing clubs again. Apologies for the long e-mail but I thought it would be helpful for you to get the full story and take any action to make sure the errors are not repeated for other customers. Regards Liam Buchanan”

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Posted 9 years ago

“I have used Direct Golf for the majority of my golfing purchases however, I am not always satisfied with their delivery and on More than one occasion they have been let down on their next day delivery service. Having paid a premium for next day delivery on more then one occasion they have failed to deliver on More then one occasion. Competitive prices, poor delivery, good customer service. Just don't be in a hurry to get your goods.”

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Posted 9 years ago

“Excellent service. Goods arrived within 24 hours of ordering! And with 20% off order can't fault them.”

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Posted 9 years ago

“I had to use a telephone call which was excellent as the web site I found very confusing this is the second time I've tried to order online and failed both times”

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Posted 9 years ago

“Excellent golf except for some very rude members who threatened to punch our husbands. Hotel and golf pro very sympathetic and helpful. Apart from rude member excellent weekend.”

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Posted 9 years ago

Direct Golf is rated 4.4 based on 3,486 reviews