Direct Sight Reviews

Name: Direct Sight
Address: 5 7 Baring RoadBeaconsfield, Buckinghamshire
Rating: 1.65

1.7 Rating 175 Reviews

15 %

of reviewers recommend Direct Sight

1.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone

About Direct Sight:

High Quality Cheap Glasses Sunglasses from Direct Sight, save money on top name authentic Designer Glasses starting at just £19. Save money on authentic Designer Sunglasses, huge stock and low prices Prescription lenses available on all Sunglasses.

Visit Website

Phone:

0844 376 0066

Email:

help@directsight.co.uk

Location:

5 7 Baring RoadBeaconsfield
Buckinghamshire
HP9 2NB

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Direct Sight 1 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly, I mistook them for glasses direct, who I've been with before, who gave me great service and a fantastic pair of glasses and sunglasses. With sight direct, after a couple of weeks receiving them in a small box NO PROTECTION, one of the nose pads fell off. This was the first time I have had this type of problem with any of my glasses from elsewhere. I wanted a refund for the frame, respecting I couldn't ask for the lenses... Nope. So then I asked for nose pads, got them, couldn't fit them in. Asked to send them back for repair but the company wouldn't provide p&p. WASTE OF MONEY”

Helpful Report

Posted 6 years ago

“I send my new Armani glass frame to be reglazed. Right after I send it I started to read the review and I got completely terrified. A lot of bad review. I kept telling myself that only people that had a bad experience write a review. I received my glasses after 15 days in great shape and perfectly reglazed for great price, very happy with them. The only complain at that time was that, they send them in a paper box and not in the case I used to sent them to direct sight. I contacted the customer service to make them aware of the situation. They asked me for a picture of the case and guess what? 15 days later the case was shipped to me. I am really pleased with the service and will use it again in the future.”

Helpful Report

Posted 6 years ago

“From ordering to delivery took 6 days. Outstanding service. Very pleased. No more specsavers for me! THankyoua”

Helpful Report

Posted 6 years ago

“glasses arrived missing a nose pad and with one lens not fitting in the frame properly sent them back.then waited nearly 5 weeks getting the prolem sorted.emails get aswered by a robot!!!! with stock answers that mean nothing. in the mean time went to asda got a perfect pair off them within 2 days same prescription same extras and cheaper!!!!! DONT GET RIPPED OFF BY THIS COMPANY GO ELSEWHERE.mr”

Helpful Report

Posted 6 years ago

“To be fair, i did have 2 pair of glasses from them, which were fine. The problem came when i tried to get 2 more pair reglazed... firstly, they lost 1 pair and secondly, their customer care should be 'customer dont care'..shockingly bad..never again!!”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM THIS COMPANY - SERVICE IS RUBBISH!!! Ordered prescription sunglasses on 24th April 2018 and paid extra £15.00 for so called 'fast track' service, guaranteed delivery within 7 days. After numerous emails chasing order, finally arrived (after stating that I would visit offices to search for order myself) nearly three weeks from order date. Have since been trying to get refund for 'fast track service'. No response whatsoever. WILL NOT ORDER ANYTHING FROM HERE AGAIN, DEFINETLY NOT RECOMMEND TO ANYONE.”

Helpful Report

Posted 6 years ago

“I sent 2 pairs of glasses in to be glazed 3 months later nothing... no glasses returned, no replies to my emails yet I sent the glasses needing a signature so I know they got there. Clearly conmen!, Do Not Use This Company. I hope they go bankrupt soon as that's what they deserve!”

Helpful Report

Posted 6 years ago

“The worst online retailer I have ever dealt with. They ignore emails, they have to reminded to compensate financially for their own mistakes, and they don't always add the items you paid for - so if you don't notice a coating, you will lose out. My only mistake was not checking these reviews out before ordering, every single one is bad. The worst company ever in the history of business.”

Helpful Report

Posted 6 years ago

“I placed an order with direct sight and after 4 weeks still haven’t received my order!!! I have contacted direct sight via email numerous times but they either don’t reply or don’t answer my questions and are very rude. I have asked them to cancel my order now and issue a refund but they will not reply! I’m now having to try and get my money back via PayPal!”

Helpful Report

Posted 6 years ago

“What a bunch of lies. I've used these guys for 6 sets of reglazing, and ordered a pair from them, in the past year, for myself, my father and mother, and for a friend. They can take a while when busy but top notch service, prescription came out exactly as I ordered it, and it costs next to nothing compared to the high street retailer! I have never recommended a website more in regards to glasses Completely unfair reviews left by others, the sort of customers you wouldnt want to deal with as an independant retailer”

Helpful Report

Posted 6 years ago

“This Company is no more than an Internet scam. Will take your money then send a cheap set of glasses not to your prescription then you have to pay to send them back and that's the last you will hear from them.No telephone number and no conception of basic English. Avoid !! Avoid !! Avoid !! 1 star rating is too much.This company will be closed down soon when trading standards get hold of them.”

Helpful Report

Posted 6 years ago

“What a useless lot , totally disappointed with the service don’t enter into a order situation with this lot!!!”

Helpful Report

Posted 6 years ago

“Ordered glasses sent prescription twice and received delivery 2 weeks later with the wrong lenses. Had an email Saying for me to return at my expense with a copy of the prescription and they will change the lenses. No phone number to sort anything out wont be ordering from them again.”

Helpful Report

Posted 6 years ago

“Sent two pairs of glasses for reglazing. Both frames broken. Same email from someone called Francesca saying we’ll refund you... no refund. No response to emails. No phone number. Avoid. Annoyingly seeing others have had similar experiences”

Helpful Report

Posted 6 years ago

“I’ve yet to purchase glasses from Directsight and I won’t be doing so. Filled out all the stuff on line, pop up box appeared telling me if I gave them my email address I would enjoy a 10% discount off my order and was sent a code. Filled in the rest of the required info, got to the end, put in my discount code and............nothing happens, it just defaults to the full amount. I emailed the help desk on Sunday expecting a response on Monday, nothing. Emailed them twice since then, nothing. If this is their customer service I can see why they get such poor reviews. There is no phone number to talk to anyone (I’ve tried googling it). If anyone has any recommendations for a good, well priced on-line service I’d love to know.”

Helpful Report

Posted 6 years ago

“Hi , just for everybody to see that this is an honest review , I will put my order number here . DS-1521646127-49712 . I've sent my glasses to be reglazed , on the 22 March , on the 11th of April I've asked them for an update of my order as haven't heard anything from them . Today the 16th of April 2018 , I still got no reply from this disgrace company ! This company is a total disgrace !!! You should be ashamed of yourselves ! Not to mention that I don't know where my Ray Ban £140 frame is , There is nobody to talk to !”

Helpful Report

Posted 6 years ago

“I’ve returned the same pair of glasses five times and each time they return them straight back the same day without rectify them I even requested a different pair as the form allows and they still returned the exact same pair. There is no customer service you can’t call them only email and most of the time they ignore emails or reply with short messages avoiding the questions. Absolutely rubbish.”

Helpful Report

Posted 6 years ago

“Had one of the lense popping out of the frame. Returned to them & the glasses were returned back to within 5days. Ordering from the website is simple & easy so ive never needed to call them. Ive now bought about 4 pairs & never have i been disappointed by the quality which is very good. Will be buying more glasses that for sure”

Helpful Report

Posted 6 years ago

“Scored this one star because there’s no zero - rubbish flimsy frames with lenses that don’t fit, seem like really cheap sunglasses. Have returned for refund and received email asking if I want to exchange them despite including long letter explaining my dissatisfaction, all of which had already been said in initial email before returning them. Quite concerned that I’m in for a lot of grief getting this resolved having read the reviews so I expect I’ll be making a trip to their return address pretty soon - I’ll let you know how I get on”

Helpful Report

Posted 6 years ago

“This used to be an excellent company with great service. I had problems before but they were handled by a person who followed up any queries and offered promises they could fulfil; namely to deal with the complaint quickly and with care. Now we have an automated service providing stock replies to queries and complaints that clearly have not been read or understood. It's no exaggeration to claim that I have spent more than £1000 in the last 3 years with this company but after my recent experience - never again. The ratings on this site don't lie and it's a shame how low customer service now ranks in this business' priorities. Dreadful!”

Helpful Report

Posted 6 years ago

Direct Sight is rated 1.7 based on 175 reviews