Direct Sports Reviews

Name: Direct Sports
Rating: 4.54

4.5 Rating 400 Reviews

89 %

of reviewers recommend Direct Sports

Company Reviews

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Metrics

4.5

Based on 400 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Direct Sports 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great items, good price, fast delivery.”

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Posted 1 year ago

“Second time ordering from here. Great prices on tennis balls. Havnt given 4 stars as delivery is quite expensive, more economical options would be great for things like tennis balls etc. thank you”

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Posted 1 year ago

“Great service quick delivery will definitely use this site again .”

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Posted 1 year ago

“Excellent customer service. We can all easily make a purchase now on line, but I believe any company is only as good as it's after sales and customer service. I had an issue with some shoes I purchased. I was able to contact a member "Patricia" who has been brilliant, following up emails so promptly and professionally. Even calling me! who does that now? Direct Sports does I can assure you. The issue was resolved and I totally trusted the process and the Company. Well done, don't often see this level of service.”

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Posted 1 year ago

“Yep these are good sports/sweat bands. Used for squash and intense gym work. They work hard!!!They wash well. Keep their shape. Retailer sold at a good price/discounted. Delivery was prompt. Recommended.”

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Posted 1 year ago

“Strongly made bag. Holds a racket (or several) easily and you can position them to permit easy cycling while wearing a helmet. Reflective band is a nice touch on a bike as well. Quick delivery and a good price”

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Posted 1 year ago

“Ordered shoes in my usual size, however the brand came up small. The cost for postage and returning meant in reality trying them on cost £10. Therefore you are far better placed to order from someone who charges more per unit but offers free shipping and/or free returns.”

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Posted 1 year ago

“Unfortunately my new indoor stick arrived and the stick is rattling I believe it is shattered inside.”

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Posted 1 year ago

“Excellent service and good quality products .”

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Posted 1 year ago

“Head junior tennis racket- Excellent service. Great value. Smooth and efficient process. Great tennis racket. Thank you”

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Posted 1 year ago

“Very Good customer service. Happy with the product. But the collection point I have chosen (Royal Mail, High street Hounslow) worst experience we had. There was no proper information at the collection point, also waste of time.”

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Posted 1 year ago

“good quality product at a very reasonable price. delivered on time.”

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Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

“Great, fast delivery and service”

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Posted 1 year ago

“Fast delivery. Everything you need.”

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Posted 1 year ago

“Great service, items as listed”

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Posted 1 year ago

“I ordered some trainers on a Friday night from Direct Sports and immediately realised that they were £10 cheaper on another website. Unfortunately, you can't cancel an order with this company over the weekend and I was told by customer service it would have been too late to cancel the order on Monday morning! The goods arrived promptly, but I wanted to return them, but there is a £3.99 charge. I emailed them and offered to return them and asked if they would give me the £3.99 credit against a more expensive pair of trainers. Alternatively a voucher towards spending on their website. They replied promptly ignoring my offer to compromise and told me when I phoned them that they have a "highly automated system" so they are not able to compromise and I should just pay and return the shoes. Basically they are highly automated inflexible and not able to deal with people it seems. They have lost the further business that I offered them, and turned what could have been a positive customer service into a negative. This was totally opposite to the other company I dealt with who have excellent customer service. No Sweat for them”

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Posted 1 year ago

“Great price and product. Easy to order and they arrived as stated with the package easy to track. Great service”

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Posted 1 year ago

“Great value, delivery and service”

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Posted 1 year ago

“Good selection of sports clothing and shoes, good prices and prompt service. I would like more product details on the website, to include full details of materials and textiles, and features on clothing such as pockets and zipped cuffs. There was a problem on the website where the returns portal was not available for several days, but it was corrected eventually.”

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Posted 1 year ago

Direct Sports is rated 4.5 based on 400 reviews