Direct Sports Reviews

Name: Direct Sports
Rating: 4.53

4.5 Rating 390 Reviews

89 %

of reviewers recommend Direct Sports

Company Reviews

Questions

Metrics

4.5

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Direct Sports 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, quick delivery.What more could you want.”

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Posted 1 year ago

“Perfect service and short delays”

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Posted 1 year ago

“All pretty seamless and quick”

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Posted 1 year ago

“transaction very good . only issue could not get hold of them via email.”

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Posted 1 year ago

“Came up small compared with same size asic trainers Quality good”

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Posted 1 year ago

“Very good service and free delivery.”

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Posted 1 year ago

“Ordered tennis string for one tennis racket and was given tracking information of delivery by DHL. When I tried to track the item DHL had no record of the shipment number. I was just about to contact Direct Tennis when to my surprise the item arrived by Royal Mail. It would be good for a company to get the basics right.”

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Posted 1 year ago

“Website is easy to use, delivery was quick and arrived in good condition. The trainers were bought as a gift. Good on all fronts!”

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Posted 1 year ago

“Very efficient - speedy delivery”

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Posted 1 year ago

“Arrived promptly and exactly as ordered. Thank you. Very pleased. Was advised each step of order by email.”

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Posted 1 year ago

“Arrived promptly and exactly as ordered. Thank you. Very pleased. Was advised each step of order by email.”

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Posted 1 year ago

“I received a despatch email on the Tuesday afternoon with a tracking reference that the email advised would be available to check on Royal Mail from 6pm. The delivery service selected was 2-3 working days (Royal Mail 48) The tracking code provided never worked with Royal Mail and when I questioned with DirectSports I was told it wouldn't work until they tried to deliver (which contradicts the wording in the despatch email). The order finally arrived after 5 working days and several emails to DirectSports.”

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Posted 1 year ago

“Easy to order, quick delivery, good communications-ideal!”

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Posted 1 year ago

“I ordered a pair of ladies tennis shoes, however they were too small. I returned them and within a few days a larger pair was dispatched which were a good fit. Very good service, would recommend”

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Posted 1 year ago

“Quick delivery. Great prices.”

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Posted 1 year ago

“Best price in the market, and delivered next day. The website is easy to navigate and to find what you are looking for, offering a great choice of Tennis gear for my son, will be back very soon.”

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Posted 1 year ago

“They will sell you substandard products that does not last and will refuse refund or replacement when the product breaks down within few days. You'd think the company would honor your statutory rights but they will claim it's your fault. Avoid at all costs!”

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Posted 1 year ago

“Ordered a Yonex Arc Saber 11 Play, String broken after two days, been playing Badminton for years so know how strings work, however this definitely a manufacturer problem or potentially a non genuine racket as I have never ordered off here before, but can't say with certainty, terrible customer service would not help at all, will go back to old supplier...”

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Posted 1 year ago

“Do not use this company. They have no standard of customer service for faulty products. Less than 3 wks of use on a hockey stick and they then try and hide behind their terms and conditions to excuse poor service.”

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Posted 1 year ago

“Excellent product, price and service. Delivery very speedy. Brilliant!!! Absolutely recommended.”

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Posted 2 years ago

Direct Sports is rated 4.5 based on 390 reviews