Direct Sports Reviews

Name: Direct Sports
Rating: 4.53

4.5 Rating 390 Reviews

89 %

of reviewers recommend Direct Sports

Company Reviews

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Metrics

4.5

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Direct Sports 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods & delivery are excellent but wonder why we should pay VAT on our purchase as a non commercial purchase.”

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Posted 2 years ago

“Paid for next day delivery by dpd. They somehow had the wrong postcode,courier phoned for directions and was told correct postcode and promised to amend details and delivery would be next day. No attempt was made to deliver to my mums address. Her flat had secured entry and at the time the courier said he was there my mum was talking at her front door with the manager of the scheme. Cost of the shorts was returned however the cost of delivery was not included. Several emails were sent to dpd and all ignored, phone calls to dpd were also ignored. Very poor customer service.”

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Posted 2 years ago

“Good service clear information and very products and affordable prices”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Easy website to place and order through and has a next day delivery option.”

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Posted 2 years ago

“Great service, good price and fast delivery, recommended”

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Posted 2 years ago

“Great bounce, delivered on time, highly recommended.”

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Posted 2 years ago

“Great bounce, delivered on time, highly recommended.”

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Posted 2 years ago

“Very efficient and very pleased with my purchases”

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Posted 2 years ago

“Terrible experience A week late on delivery on order now and do not respond to emails on timely basis. This is not the first time they have messed up delivery. Will never use again”

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Posted 2 years ago

“My son is very happy with his racquet order was delivered within 24 hours of ordering This was my second purchase of a babolat racquet for my tennis fanatic son”

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Posted 2 years ago

“Prompt and efficient service. I’m a size 16 and ordered XL and fits very well.”

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Posted 2 years ago

“A prompt and efficient service. Very competitive prices, overall extremely satisfied 😀”

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Posted 2 years ago

“Great product at a good price. Delivery issues with courier (late delivery), but Direct Sports refunded the cost without hesitation. Great customer service. Well done & Thanks”

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Posted 2 years ago

“Great Dunlop tennis bag just what our son needed. It was a great price and delivery was fast. Very happy!”

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Posted 2 years ago

“Quick professional service”

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Posted 2 years ago

“I’ve bought K Swiss tennis shoes once a year for the last few years. I had a problem with the pair I bought this year The communication & speed at which the problem was solved was excellent”

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Posted 2 years ago

“Rapid delivery of the strings as ordered. Cheapest available at the time as well. 👍”

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Posted 2 years ago

“Quick and easy service, great product at a good price.”

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Posted 2 years ago

“Was sorting out a return for my mum and was thinking it was going to be a lot of stress as it was over the return date. Great customer service, couldn't not fault it in anyway! emailed as I was slightly late with the return and got a reply straight away by email that was was very friendly with link to send goods back and say they would except.🙂”

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Posted 2 years ago

Direct Sports is rated 4.5 based on 390 reviews