Direct Sports Reviews

Name: Direct Sports
Rating: 4.53

4.5 Rating 390 Reviews

89 %

of reviewers recommend Direct Sports

Company Reviews

Questions

Metrics

4.5

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Direct Sports 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t fault Direct Sports, I ordered Merrell Vapor Glove shoes one day + they were delivered the next. Delivery was included which was great as the price I paid was the best I could find on internet. Would definitely use again.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Great product they fit well, very comfortable. And prompt delivery thanks.”

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Posted 2 years ago

“Quick delivery Good Value for money”

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Posted 2 years ago

“bought the Championship and Tournament shuttles.... first few shots were fine but they only lasted around one game each... not sure if it was the intense heat that could have caused the feathers to dry and become so brittle... Otherwise the flight was great and accurate.”

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Posted 2 years ago

“Natalie processed my shoe exchange flawlessly and quickly, many thanks”

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Posted 2 years ago

“Had exactly the racket I wanted and was easily able to specify alternative strings and the correct tension. The price was already competitive but the offer of 2 tubes of squash balls (i.e. 6 balls) made the deal even more attractive. Pre delivery communication was good and the package arrived when promised. So 5 stars throughly deserved”

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Posted 2 years ago

“Fast, excellent service.”

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Posted 2 years ago

“The sizes I needed for my son were available and they were delivered quickly. He was very happy with the shoes 😊”

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Posted 2 years ago

“Excellent service Arrived earlier than expected Well packaged Great quality and competitive price”

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Posted 2 years ago

“delivery efficiency”

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Posted 2 years ago

“Great fast delivery Well packaged Fantastic comfortable product, make sure to order a size bigger as babolat come small as mentioned on the site. Competitive price, best price around I could find, good range of colours.”

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Posted 2 years ago

“The product arrived on the expected date. The price is good. It's a good choice to buy sports equipment.”

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Posted 2 years ago

“I always use direct sport for all my badminton needs, good quality stuff and competitive prices.”

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Posted 2 years ago

“Bought a pair of Yonex shoes which were too small and had to exchange them. Returns process was very easy and new pair arrived within few days of the return.”

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Posted 2 years ago

“Bought a badminton racket in may. Brilliant racket, no complaints. Highly recommend”

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Posted 2 years ago

“Direct Sports have been great, extremely happy with the items and the time they took to arrive. I just went for standard delivery, free with royal mail, and my stuff arrived in just 2 days. Great products too, they fit well and Direct Sports supply very good brands at very reasonable prices. 5 stars would definitely recommend to other customers!”

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Posted 2 years ago

“Great service throughout, I had an issue with the postage and it was sorted straight away. I have been a customer for years and have rarely had any issues.”

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Posted 2 years ago

“Appalling company - returned item unworn as didn’t fit, had proof from Royal Mail of acceptance their end. They basically never refunded me the money for the trainers. After many calls and email I went to citizens advice you told me to go to PayPal. After speaking with a customer representative at PayPal and showing them proof of delivery PayPal issued a dispute and forced a refund. Totally unnecessary behaviour from this joke of a company - avoid !!”

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Posted 3 years ago

“Paid £4.99 for next day delivery. No email confirmation, didn’t arrive next day , nor the next. No response to my emails. Telephone call went to voicemail. Item arrived and was faulty. Emailed to request exchange/refund. No response. Paid through PayPal so having to go through them for a refund. I wish I had read the reviews first. Terrible customer service (well lack of it). Avoid…”

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Posted 3 years ago

Direct Sports is rated 4.5 based on 390 reviews