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DIRECTVAPOR Reviews

1.7 Rating 381 Reviews
A-
Happiness Grade
A-

Customer Service - Good

88.37%
Industry Average
I ordered 2 vape mods and one was defective. I contacted customer service and received a quick response after hours. They offered to replace the defective mod and I didn't even need to return the defective unit. A short time later, I received an email order confirmation. Order is being sent and the whole process took about an hour. Excellent service!
posted 2 years ago - Anonymous
Excellent customer service. The Final Mile Carrier update the day before really helped me a lot in the process of receiving my order because then I knew when to expect the phone call and to be there to actually sign for the delivery of my package.
posted 2 years ago - Amber M.
Very Fast service and delivery. I placed an order for a tank and 2 different kinds of pods on Friday late afternoon they processed and shipped the order the next day on Saturday and I got it Tuesday morning. Very happy. Will buy from them again.
posted 3 years ago - Jose Luis Rodriguez
I had great service. I made two separate orders from them and had no problems.
posted 3 years ago - Lauren Penny
Good product...Fast service
posted 3 years ago - Teresasturgeon_
I also put my coupon code in and website kept taking if it off on final page but I talked to customer service and they asked me what code I used and still honored it and refunded the difference.
posted 4 years ago - Kelly
Customer service is great though.
posted 4 years ago - Anonymous
They have the TFV 16 smok glass which is for that tank and it won’t fit on the lite tank Anyway, i called customer service the next day when I realized it’s the wrong glass and i spoke to a woman Gayle or Gail and she was so helpful and kind.
posted 4 years ago - Anonymous
Upon delivery, I was nervous to open my package given the possibility that something would be missing from my order, but luckily, everything was there! Not too sure what all the bad reviews are about because this service was on par with amazon in my opinion.
posted 4 years ago - Cade
I couldn’t be happier with it! The service was fast and everything was amazing! Thank you DIRECTVAPOR.
posted 4 years ago - Brant