DIRECTVAPOR Reviews

Name: DIRECTVAPOR
Rating: 1.74

1.7 Rating 381 Reviews

18 %

of reviewers recommend DIRECTVAPOR

Company Reviews

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Metrics

1.7

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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DIRECTVAPOR 1 star review on 28th March 2023

Anonymous

DIRECTVAPOR 1 star review on 21st November 2022

Anonymous

DIRECTVAPOR 1 star review on 30th July 2022

Customer Who Was Scammed

Anonymous

Anonymous // 01/01/2019

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“I have ordered twice from Direct Vapor to this date. My orders were all processed correctly and quickly. They also offered free shipping on all orders which I really enjoyed.”

Helpful Report

Posted 5 years ago

“To whom it may concern a new costumer.im writing in order to express my astonishment at your products,accessories and definitely prices.also shipping speed.i have never revived a package so fast.just wanted to thank you for an awesome expirence. Definitely a return buyer.thank you”

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Posted 5 years ago

“DirectVapor, I Order a tank and coils, I Never order there CHEMICAL_Nicotine. They charged card ,And never email order, just junk e-mail.”

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Posted 5 years ago

“Consistent thank u”

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Posted 5 years ago

“Pathetic service . After placing an order for worth 176$ your customer support keeps sending me emails asking for ID proof and address proof. The money has already been deducted from my account and the response time is very slow after being open 24 hours a day for 7 days. I would like a reimbursement of my money . Absolutely useless service and a complete waste of my time .”

Helpful Report

Posted 5 years ago

“Been waiting on a refund for over 3 weeks. I've sent them 2 e-mails now and they refuse to respond. I called 2 weeks ago to get my refund and looks like I'll have to call again to see what went wrong this time.”

Helpful Report

Posted 5 years ago

“I placed an order on Friday, just called now on Wednesday to speak to the rudest women ever wondering where my package is she said it still hasn't shipped yet I did age verification that said two days. Since I ordered at 12 am I would have though that process would be over. The lady told me it should ship tomorrow. Thursday, so a week to ship my order. I had to pay for a tracking number which other sites provide me with my free shipping. Compared to other prices they are not the lowest but they were the only one with the kit I was looking for so I have them a try. Im going to choose not use this company again, who wants to wait two weeks from something not coming from Japan.”

Helpful Report

Posted 5 years ago

“Placed order Thursday 11/22/2018. Paid for fast shipping. Sent age verification. No response back. Called, on hold for 14min. Spoke to Maria. Asked questions about status of order and about their price guarantee policy. Maria couldn't answer. Puts me on hold w/o telling me. Hangs up the phone. I called back. Spoke to Ashley the manager after being on hold for 18min. Ashley didn't want to work with me. I asked for refund. Done with this company. Worst service I've had in a long time.”

Helpful Report

Posted 5 years ago

“Bought a sz mini G class August 29th. It already stopped working. Never dropping it or hurt it in any way. Call the company. And oh ya, warranty is already up! What a great deal $200+ for not even 50days!! Keep up the good work!!!!”

Helpful Report

Posted 5 years ago

“Well if you live in Canada don't bother. What should have been a $50 vape kit has now cost me over $100 in exchange rates and fees. Also you pay shipping and then pay again when the item arrives. Great gob!”

Helpful Report

Posted 6 years ago

“Out of the handful of customer service Representatives I've had to deal with before the person i talked to was easily the most helpful. i needed to change something on my order almost directly after placing it. i found the support number and called and after about 10-15 minutes i was connected to very nice woman who knew exactly how to help me.”

Helpful Report

Posted 6 years ago

“They sent me Freemax coils with my horizontech falcon artisan when I clearly ordered falcon triple mesh coils and to top it off it was all ordered together will not do business with them again and to top it off free max coils are half what the coils I paid for cost”

Helpful Report

Posted 6 years ago

“Misrepresented their stock, sent me the wrong, cheaper version of the coils I needed that I could have gotten literally anywhere else for cheaper. No help from customer service. If an item they claim to have stocked is hard to find and it seems too good to be true, it is.”

Helpful Report

Posted 6 years ago

“I ordered 10 packs of Smok T12-V12 Coils from them and at least 1/3 of them were defective and burnt out prior to vaping 1-2 tanks. I read some reviews and thought, "I just got ripped by these guys!" UPDATE: I just got off the phone (A site like this with a live American rep to answer your calls is friggin' rare!) with a DV rep and they agreed to ship me more than enough coils to cover for the defective ones. I was impressed! We'll see how the new coils work. If they suck as well, I'll be bring this review down to 3-4 stars. Huggy Bear.”

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Posted 6 years ago

“Awesome customer service”

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Posted 6 years ago

“Happy customer! Directvapor has been a go to source for me for all of my vaping needs. They have reasonable pricing and i love that they offer free shipping on all orders.”

Helpful Report

Posted 6 years ago

“Agree that they have some of the worst customer service I have ever experienced. Placed a very large order with their company for E-liquid. I only received about half of my order. They told me that the second half was being shipped separately and provided me with a fake tracking number. When this was brought to their attention they simply sent me the tracking information for the first half of my order. My post office has no records of them having tried to send a second package. When they were made aware of all of this they simply decided to ignore the rest of my emails. Will be contacting my bank and going through the process of getting my money back as well as placing a red flag on their company as scammers.”

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Posted 6 years ago

“They are my go too company for pod refills on auto ship.”

Helpful Report

Posted 6 years ago

“Terrible Customers Service. They charge you and weeks later shipment is incomplete, but you were stilled charged. No one called to make change on the order. All they do is say sorry and offered 20% on next order. Well first order was 50% off. Save your money terrible first time experience. What a sorry excuse for a Buisness.”

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Posted 6 years ago

“Great website and fast shipping I've made multiple purchases and will be making more in the future.”

Helpful Report

Posted 6 years ago

DIRECTVAPOR is rated 1.7 based on 381 reviews