“Very disappointing. Paid for next day delivery as I had a race and it didn't even get posted! Had to phone to chase them to get it sent by which time I had already raced having to make do.
Also, on the email inviting me to review their service, there is a 10% discount code as an incentive, very kind.....sadly it expired over 3 months ago. I feel their organisational skills need fine tuning.”
Hi Chris, we are sorry to hear of the issues you have had with your order. We will be emailing you separately to discuss this. We always aim to provide an A1 service and do our best to put things right when they go wrong. Thank you also for the info on the expiry date. We will fix that error. David
“The running shoes i was recommended have been the worst i have ever had, they have given me very bad blisters, to the point where i have had to finish runs early and it has hampered my training.”
“I have no complaint with the product or the overall delivery time, but I was emailed telling me that my order would be delivered on a specific day and that i could find a specific one hour delivery slot - the order did not arrive and the delivery slot information was never available. So I wrote to you on 3 separate occasions but did not receive even the courtesy of a reply or an apology. Very poor customer service indeed.”
