"Our day was less than magical when my daughter opened her new Isabela doll Christmas morning, and the arm broke off right on the elbow hinge. And today we received an answer from customer service that they cannot help us in anyway because the doll was ordered in October. It's a Christmas gift!! I had no idea the doll was so \"fragile \" as the return window passed!!"

"I don\u2019t want to give them one star. I have been trying to use my rewards points on their online store for cyber Monday. They say their site isn\u2019t working for rewards redemption. But their credit card payment is working just fine. Shame on them. I will use my rewards some place else."

"***CANADIAN RESIDENTS***\r\n*Be Aware*\r\nPlaced an order about a week ago for a Christmas order: Tinker Bell Barbie, Nick and Judy plush, Encanto playset and 3-3 packs mini brand Disney.\r\nFirst off transaction went smooth. Used two different gift cards I had laying around and topped it off with credit card for the balance.. no issues or concerns the transaction went smoothly. Email said the items were being processed. Great everything as normal as it should be when you\u2019re making purchases online.. was not impressed with the price tag associated with shipping and handling of $50 for a total order package that cost $160 but whatever it\u2019s being shipped by UPS and 50 bucks is what it is. Few days later email confirmation the order has been shipped. Then few days after that I receive a UPS phone call and email stating that $100 was now additionally required for duties and fees so in total my items totaled $160 (items)+$50 for shipping and handling and now an additional ($100), in taxes(which isn't even correct on shipping manifest) and fees, you have to be kidding me how does shipping handling fees and taxes and an imposed import fee\/ UPS BROKER FEES all total almost the exact cost of the items I am to receive. This Review doesn't even account for quality \/ delivery times \/ correct order etc. I tried to request a refund via chat and the process wont allow you to multiple items and or 1 big order you are required to submit a refund request for each item (Ludacris.)\r\nLet\u2019s be honest folks you can buy all of this stuff at Walmart or Amazon at half the price and probably the same quality definitely less in shipping charges. I was planning a big Disney world vacation. I\u2019m glad I cancelled it. I will not be going there. I have done many reviews and I\u2019ve also read many reviews and the Walt Disney corporation is price gouging everybody they can when they can as quick as they can, and it seems it flows at all different levels. Lesson learned about ordering across the line specifically Disney store. I will not be excepting the package. I don\u2019t care if I get a refund or not but I\u2019m definitely not paying an additional $100 for fees the Disney stores carrier charges. Absolutely ridiculas."

"***CANADIAN RESIDENTS***\r\n*Be Aware*\r\nPlaced an order about a week ago for a Christmas order: Tinker Bell Barbie, Nick and Judy plush, Encanto playset and 3-3 packs mini brand Disney.\r\nFirst off transaction went smooth. Used two different gift cards I had laying around and topped it off with credit card for the balance.. no issues or concerns the transaction went smoothly. Email said the items were being processed. Great everything as normal as it should be when you\u2019re making purchases online.. was not impressed with the price tag associated with shipping and handling of $50 for a total order package that cost $160 but whatever it\u2019s being shipped by UPS and 50 bucks is what it is. Few days later email confirmation the order has been shipped. Then few days after that I receive a UPS phone call and email stating that $100 was now additionally required for duties and fees so in total my items totaled $160 (items)+$50 for shipping and handling and now an additional ($100), in taxes(which isn't even correct on shipping manifest) and fees, you have to be kidding me how does shipping handling fees and taxes and an imposed import fee\/ UPS BROKER FEES all total almost the exact cost of the items I am to receive. This Review doesn't even account for quality \/ delivery times \/ correct order etc. I tried to request a refund via chat and the process wont allow you to multiple items and or 1 big order you are required to submit a refund request for each item (Ludacris.)\r\nLet\u2019s be honest folks you can buy all of this stuff at Walmart or Amazon at half the price and probably the same quality definitely less in shipping charges. I was planning a big Disney world vacation. I\u2019m glad I cancelled it. I will not be going there. I have done many reviews and I\u2019ve also read many reviews and the Walt Disney corporation is price gouging everybody they can when they can as quick as they can, and it seems it flows at all different levels. Lesson learned about ordering across the line specifically Disney store. I will not be excepting the package. I don\u2019t care if I get a refund or not but I\u2019m definitely not paying an additional $100 for fees the Disney stores carrier charges. Absolutely ridiculas."

"***CANADIAN RESIDENTS***\r\n*Be Aware*\r\nPlaced an order about a week ago for a Christmas order: Tinker Bell Barbie, Nick and Judy plush, Encanto playset and 3-3 packs mini brand Disney.\r\nFirst off transaction went smooth. Used two different gift cards I had laying around and topped it off with credit card for the balance.. no issues or concerns the transaction went smoothly. Email said the items were being processed. Great everything as normal as it should be when you\u2019re making purchases online.. was not impressed with the price tag associated with shipping and handling of $50 for a total order package that cost $160 but whatever it\u2019s being shipped by UPS and 50 bucks is what it is. Few days later email confirmation the order has been shipped. Then few days after that I receive a UPS phone call and email stating that $100 was now additionally required for duties and fees so in total my items totaled $160 (items)+$50 for shipping and handling and now an additional ($100), in taxes(which isn't even correct on shipping manifest) and fees, you have to be kidding me how does shipping handling fees and taxes and an imposed import fee\/ UPS BROKER FEES all total almost the exact cost of the items I am to receive. This Review doesn't even account for quality \/ delivery times \/ correct order etc. I tried to request a refund via chat and the process wont allow you to multiple items and or 1 big order you are required to submit a refund request for each item (Ludacris.)\r\nLet\u2019s be honest folks you can buy all of this stuff at Walmart or Amazon at half the price and probably the same quality definitely less in shipping charges. I was planning a big Disney world vacation. I\u2019m glad I cancelled it. I will not be going there. I have done many reviews and I\u2019ve also read many reviews and the Walt Disney corporation is price gouging everybody they can when they can as quick as they can, and it seems it flows at all different levels. Lesson learned about ordering across the line specifically Disney store. I will not be excepting the package. I don\u2019t care if I get a refund or not but I\u2019m definitely not paying an additional $100 for fees the Disney stores carrier charges. Absolutely ridiculas."

"Pour information, ma commande n\u00b0FR11195102 Plac\u00e9e le: 27\/10\/2022 \u00e9tait annonc\u00e9 en livraison le 03 Novembre, mais le Colissimo est arriv\u00e9 le 31 octobre donc en mon absence : il n'y a pas eu d'avis de passage, le colis \u00e0 \u00e9t\u00e9 jet\u00e9 dans le jardin, et est rest\u00e9 sous la pluie deux jours.... l\u2019int\u00e9rieur est abim\u00e9, pour un cadeaux c'est foutu. 185 Euros \u00e0 mettre \u00e0 la poubelle. Une vraie honte de la part de Disney."

"An item from this company ruined a bunch of clothing in the wash. Over $100 worth of clothing that were dyed blue by Elsa pajamas bought from this company. I reached out to them and sent photos of everything. They offered me a $25 e-gift card. I sent screenshots of the prices of everything ruined and they stated they can't help me without receipts of every item. I advised them they are christmas gifts with no receipts. Disney refuses to assist with reimbursement of the items they ruined. It is complete bullcrap. They are a rich company and can't reimburse the $100 of clothes that THEY RUINED. Ugh. One example below with a before and after of an item."