Hi Mordechai,
Thank you for taking the time to share your feedback with us. Our goal is to provide the best service possible as a small family business, and we are surprised to learn we fell short of your expectations after offering you a discount to match the prices you had seen on other stores including a free miniature bottle with your next order. We put forth our upmost effort to address concerns and work towards a resolution that suits each customer. Unfortunately, this is not always possible, as in this case quite significant brand price increases makes us unable to compete with other retailers holding older stock. We pride ourselves on trying our best to offer the best service we can and it is very disappointing you choose to leave this review rather than answer our emails trying to solve the matter.
Our offer still stands – the discount and free bottle are here ready and waiting for you.
- Katie
“Originally out of stock when we first saw it on Saturday Kitchen, paired with rose lemonade. Once it was back in stock, we ordered straight away. It arrived promptly and tastes delicious! Would buy again.”
“Had exactly what I wanted (3 different bottles of rum) at the right price, delivered in a couple of days. Lovely little handwritten message from the owners - a nice touch. I’ll be ordering again!”
“Amazing service delivery was super fast! Really nice touch with the thank you chocolates. Would highly recommend and will definitely be ordering again soon.”
“Easy to use website, items very well packaged, quick delivery, good price too, and a bonus nice little treat of 2 mini chocolates which was a lovely thought”
