“Speedy and secure delivery; bottles well protected with shock-absorber base, neck collar and top protectors. Arran Gold is somehow more 'fresh' tasting than other cream liqueurs. Try it!”
“I requested a particular whisky that was not immediately available but was specifically sourced. The company communicated very well and kept me updated throughout the ordering process. Shipping was very quick too and there was a lovely personal touch too in terms of a little note and chocolates. Can highly recommend.”
“My wife,unusually had a glass of wine at a little bistro in Bakewell and liked it so much she wanted to get some for her and her friend at Christmas so we went onto Google and one of the first retailers that came up with a good trust pilot review was Distillersdirect ordered it on the Monday got delivery on Wednesday cannot ask for any more than that.”
“I left instructions of where to leave the parcel but it was NOT left there instead the driver took it to a place in Dereham which I have no transport to get there very very disappointed”
Hi Diane
We appreciate your feedback and are disheartened to learn that you have submitted a one-star review. Had you contacted us at the time of the issue, we would have made every effort to address the situation and ensure that our courier delivered the package to the designated safe location, as no specific instructions were provided to them.
Our courier is required to deliver packages to a nearby parcel shop when no one is available at home to receive and sign for the delivery. We understand that this can be particularly challenging for customers without access to transportation, and we empathise with your situation.
If you experience any issues with future deliveries with us, please don't hesitate to contact us and we will do our best to prevent this outcome.
- Katie
“Had a great experience - easy to use website and very quick delivery. Care given to customers, hand written thank you note included which was nice. Would recommend and will use again!”
“The company stocked the item I wanted at a very competitive price. Ordering online was easy and I was kept informed of the process for picking it up. Staff were friendly and I didn't have to wait long for my purchase.”
