“International buyer beware
Made a mistake entering my shipping address and contacted them right away to fix it. Slow response form customer service and I was directed to work it out with the US carrier.
No US tracking from Whistl (international shipper they use) and was told to contact Disturbia. Item was undeliverable and lost.
In the end; no item. no refund.
Never buying from distrubia or and merchant that uses Whistl ever again.”
“I ordered an express set. For two weeks she did not leave and I begged support to call the carrier every day. But instead of doing this, they preferred to write letters stating that the order was somewhere at customs. As a result, when a month later the order was simply returned to them, they continued their high-quality service by the fact that they could not return the money and were waiting for something. I never got my money back. Fraud, never deal with them”
“It's been almost 2 months since i placed an order. They didn't send me any order confirmation mail. I messaged them after a month asking for a tracking number, they couldn't provide one.
I asked them to cancel my order and they stopped replying me since.”
“Their customer service does not listen. Doesn't help. Literally asked them to fix the delivery info but they didn't do anything!!! I had to fix it MYSELF since DHL couldn't find my location. Now my "express" shipment is gonna be almost a week delayed. Super bad experience!!! Expected more as a first time buyer. I even got a huge haul because I thought this brand was great. .”
