“I bought 3 items, this "Abstract Longline Jumper," a "Faery Tales T-Shirt," and the "Celestial Midi Kimono Dress." Links below- I ordered from the USA. Shipping took about as long as expected, 7-14 business days translated to 18 days total shipping time (12 business days.)
The jumper is absolutely stunning quality, the little stitches to look like patchwork are well detailed with thick thread. It's soft and wearable right out of the bag.
The shirt looks awesome, looks grey on the website and in person most of the time, under bad fluorescent light it takes on more of a green hue that actually looks lovely. Also wearable.
The dress was sliiiightly smaller than I was expecting, and isn't of a thicker fabric, it's a fairly thin wraparound dress that has a smooth fabric. It's not see-through, and will likely be very comfortable for late spring or summer wear.
I enjoyed everything in my order! No complaints, only that there was a sale a couple weeks after I ordered lol.
https://www.disturbia.co.uk/products/abstract-longline-jumper?variant=39373785333917
https://www.disturbia.co.uk/products/faery-tales-t-shirt?variant=41807343648925
https://www.disturbia.co.uk/products/celestial-midi-kimono-dress?variant=39627816173725”
“Honestly Disturbia is my favourite brand. I barely shop from anywhere else and been like that for years! I've never had an issue with an order and always get compliments with what I'm wearing, feels especially nice knowing that nobody else in the room will be wearing the same! Just waiting for my next haul, only issue is how fast some things can sell out! Hoping there will be a restock of the zodiac wrap dress soon :)”
“I sent two different packages back in December, one package had already been sent back to me after the return, yet Disturbia it’s been over two and a half months and they’re telling me “they HaVEnt GotTeN iT to CoNtACt tHe CoUrIeR” which is absolute bs. I order across seas and this hasn’t happened and I got my other returned package back already…makes nooo sense. I also sent of video of returning it just in case, I had a feeling. They fail in customer service and probably just trying to rip me off since it’s be easier considering I’m across seas. Absolute bs.”
“Had a wee issue with my order, Disturbia couldntt have been better at sorting it out for me! Candle Holder is actually mint haven't seen it anywhere else makes my flat so much nicer, will be getting more!”
“I was apprehensive about ordering from here as I've heard a lot of things about delivery issues but honestly my experience could not have been better!
I'm in the EU so I used the delivery to pay for my duties which was expensive but I definitely saved money in the long run and delivery was so quick! I got a few items in the winter sale and it was so worth it, the vaudeville skirt is just gorgeous and the swimwear keeps all my wobbly bits in I feel really secure!
So glad that I've ordered would definitely recommend”
“I have just received my stuff from Disturbia and as a first time buyer I am really impressed. These styles of clothes do not seem to be available here in France and they are so unique.
I was confused by tracking at first I got in contact with customer service and they were very nice and happy to explain to me. Customs were annoying but they also explained different delivery options I could pick for next time which will help!
I can not wait to order more from Disturbia”
“Got a few things for Christmas off my family and boyfriend (they know Disturbia's my fave) and I'm so pleased!! The Immortal Bodysuit is thick but still stretchy enough to be comfortable and the embroidery is lush, Blaze Jumper is so chunky and warm and I finally got my hands on some Eden Jeans I've been wanting since they first came out! As well with some other things, proper pleased love Disturbia :)”
“I did an overseas order which, in the current times made it to me alright surprisingly but when I discovered the item I’d bought was too big, I immediately created a refund and bought the smaller size. I posted back my refund but it took longer than the 20 days that they state in their T&C. So I was given store credit, but as delivery back to them is totally out of my control, I contacted their customer service. It took multiple emails with multiple people on their end and me providing screenshots of my tracking number to prove I had sent it back in the right time for them to finally give me a refund in the end. But each reply back from them took days and days, so it wasn’t a great experience, especially with having to fight for a simple refund.
But now months later as I’ve been wearing the skirt in the smaller size I’ve discovered the seams are popping!! Its a flowy aline skirt, it is not tight by any means. All of this effort, and money wasted just for a subpar quality product. Literally never again.”
“I bought the sematary prom dress for my work xmas do and I was so happy with it! Got lots of compliments wearing it and i love that the necklace is detachable so I can mix it up with something else, just need somewhere else to wear it to now!”
“Really pleased with my order! This is the first time I've ordered after following on Instagram for a while and I'm so happy with what I picked! Order arrived in time with tracking to keep me in the loop.
I don't thinnk any other UK based alternative brand has such a range in styles - gothic, cute, witchy, whatever else, they have it! I'll be saving any xmas money for my next haul! Thank you :)”
“International buyer beware
Made a mistake entering my shipping address and contacted them right away to fix it. Slow response form customer service and I was directed to work it out with the US carrier.
No US tracking from Whistl (international shipper they use) and was told to contact Disturbia. Item was undeliverable and lost.
In the end; no item. no refund.
Never buying from distrubia or and merchant that uses Whistl ever again.”
“I ordered an express set. For two weeks she did not leave and I begged support to call the carrier every day. But instead of doing this, they preferred to write letters stating that the order was somewhere at customs. As a result, when a month later the order was simply returned to them, they continued their high-quality service by the fact that they could not return the money and were waiting for something. I never got my money back. Fraud, never deal with them”
“It's been almost 2 months since i placed an order. They didn't send me any order confirmation mail. I messaged them after a month asking for a tracking number, they couldn't provide one.
I asked them to cancel my order and they stopped replying me since.”
“Their customer service does not listen. Doesn't help. Literally asked them to fix the delivery info but they didn't do anything!!! I had to fix it MYSELF since DHL couldn't find my location. Now my "express" shipment is gonna be almost a week delayed. Super bad experience!!! Expected more as a first time buyer. I even got a huge haul because I thought this brand was great. .”
