“I have spent a lot of money with them, and asked for an exception to a return. I had to leave my home before my package arrived, due to a family emergency. I asked if I could return something that had not been worn for a credit, not a refund. All they did was quote their return policy to me. I felt with having been a loyal customer for a long time that they would at least be more personable. Completely understand that the purpose of that business is to make money, and it is indeed my fault that I did not return it in the correct time, so of course I take responsibility for that. I just felt they were very unhelpful and have been very unhelpful the other times I've had to contact them. Lovely clothes with some issues, but I would skip them. Look at Foxblood, their clothes are cute, comfy, and they're so kind.”
“Awful quality - sizing is all over the place, prices are high but when the clothing arrives it looks like cheap Chinese rubbish. Expensive returns too”
“I ordered 3 items from them. First of all the delivery took way longer tham it was supposed to. Second they don't cover import taxes so if you live far from the uk you might have to pay a huge tax fee. And third surprise surprise! The returns aren't free. I don't like how one of the items fits so if I returned it and got a refund I would end up with almost no money given the fact I had to pay the import tax + shipping. Also I read here their customer service is terrible and there's the possibility they might not even give you a refund. Plus you can't even leave reviews on their website which is complete bs in it of itself.”
