“do not buy! do not trust! I placed an order in December. they have been confirming that item is coming from supplier for over 3 months. after that informed me that price now is much higher so I canceled transaction. Month after cancellation I did not receive £156 refund. think they just making money keeping customers cash on their account.”
“I am very unimpressed with this company. I ordered some weight pouches for BCD about a month ago. I then realised the BCD already had the pouches supplied with it so requested a refund for the pouches I had ordered. I was advised a refund would be granted. A week later nothing and was told accountant on holiday. A further week later told accountant back will arrange refund. Told several days ago give us your card details and we will refund today. Still waiting.............................I will NOT use this company again and suggest you DONT either. Clearly they enjoy being bad or don't give a fig either way judging by the number of VERY POOR reviews over a long time.”
“Shocking. I'm really surprised that this company is still trading given the competition that is out there. Do NOT use them. They will take your money and not supply the goods you order and then you will be fobbed off over trying to get your money back. I have just got mine back after the credit card co got involved after an order that i placed on 1 sept was not filled.
AVOID THEM LIKE THE PLAGUE”
“Awful service! I wish I had read reviews on this company before I placed my order. I purchased a mask on 11th July this year, as I was off on a diving holiday at the end of August. After giving them a few days grace on the estimated delivery date I rang them and they said they didn't have my mask in stock so it was being ordered from the supplier, which could take up to an extra week. After the week passed, I sent an email and got no response, so I rang them and they said my particular mask wasn't in stock, but I could choose a new colour. I then received an email (so their email does work!) with the colour choices, which I responded to with my choice, yet again, no reply. After another week of waiting I rang them again and said I needed it by the following Friday (giving them 8 days) otherwise I would be cancelling my order and asking for a refund. Low and behold, no mask! So I rang and cancelled my order, asking for a full refund, they said the money would be in my account in 2-3 working days. In the end I had to go through Paypal to get my money back as I don't think they had any intentions of refunding me quickly. Do not order anything through this company, they are complete time wasters and it seems like I am not alone!”
