DLSB Reviews

Name: DLSB
Rating: 1.88

1.9 Rating 319 Reviews

22 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received an email saying my return was back in the warehouse 26th August!!!! Still not processed and no refund made. Numerous emails to them and no response! Terrible customer service.”

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Posted 2 months ago

“I ordered 3 dresses in August they were not suitable I sent them no with in a few days the amount came 2 £104 on Sent numerous emails all u get is an automated message saying there sorting out refunds (Defentily not mine ) I'm at my site and I'm reporting it 2 morrow 2 PayPal an my bank please do not buy of this company trust Shein we l c w at PayPal an my bank can do about it 😠”

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Posted 2 months ago

“No refund”

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Posted 2 months ago

“Waiting for a refund for a return they received the beginning of September. Customer service is non existent no wonder they’ve closed DMs on Instagram looking at the bad reviews on here.”

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Posted 2 months ago

“returned stuff 3 weeks ago and they still taking money out of my clearplay have emailed them twice but no response”

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Posted 2 months ago

“I never received a refund after returning items worth £80 - do not buy from this company! They will not give you any money back if you return and just ignore you. Scammers! Awful company”

Helpful Report

Posted 2 months ago

“Has anyone managed to get their refund from this company? Like many others I’ve been waiting since the 19th August, any correspondence is responded to with an automated email with no other way of contacting the company. I’m now trying to do a chargeback through my bank as I feel I won’t ever get refunded”

Helpful Report

Posted 2 months ago

“NOT RECEIVED A REFUND FOR THE POOR QUALITY DRESSES I RECEIVED ITS BEEN OVER A MONTH NOW 🥹 DO NOT TRUST THIS COMPANY !!! I AM REPORTING THEM TO TRADING STANDARDS , HMRC & COMPANIY HOUSE IF I DO NOT GET A REFUND THIS WEEK DONT SAY I DIDN'T WARN YOU”

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Posted 2 months ago

“I returned an item which they received back 27th August. Still waiting for my refund. Will never order again!”

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Posted 2 months ago

“Like many, I am also waiting a refund which arrived back 19th August. It is now 30th September and being told "there is a back log, your order is in the queue" Keep deleting negative comments on fb and won't allow you to comment on insta. DO NOT ORDER FROM HERE!!!!!!!!!!”

Helpful Report

Posted 2 months ago

“PLEASE AVOID THIS COMPANY they are stealing money off people. Everyone who is due a refund should report them to trading standards. Their clothes were poor quality and look nothing like the picture and they do not process refunds and their communication is terrible. They ignore/fob off. They delete any negative feedback they can. Please do not waste your money on these scammers!”

Helpful Report

Posted 2 months ago

“I never received a refund after returning items worth £80 - do not buy from this company! They will not give you any money back if you return and just ignore you. Scammers! Awful company”

Helpful Report

Posted 2 months ago

“No refund still waiting over a month after confirmation of them receiving my return no response to emails, i can see they have also turned off commenting on instagram posts as well now”

Helpful Report

Posted 2 months ago

“I have now been waiting 28 working days for a refund. When I email, it is an automated response. Will never order from this company again.”

Helpful Report

Posted 2 months ago

“I wish I’d read the reviews about the returns. It’s been almost a month and I’m still waiting. They keep telling me my return is in a queue. Absolutely ridiculous! I will never order from this company again and I’d advise you to do the same.”

Helpful Report

Posted 2 months ago

“My return was received in their depot on 31st July. It took until 6th Sept to refund it. You can't get an answer to anything about returns it's all automated and not helpful. I had purchased through Klarna and as DLSB wouldn't acknowledge my return due to how slow they are, I still had to pay for the dress while it was sitting in their depot "waiting to be checked" before it was finally refunded. It has put me off ordering from them again. It's too expensive to have your money tied up that long.”

Helpful Report

Posted 2 months ago

“Clothes are lovely but now on day 27 of returning first lot if items and still no refund.Contacted them several times now only to be told there's a backlog. No offer to waive return postage as a way of apology for the lengthy time of refund. I am contacting my bank in a couple of days if i dont receive my refund as this is unacceptable.”

Helpful Report

Posted 2 months ago

“Absolutely agree with these reviews, what a mistake, still awaiting a refund of £70 from 6 weeks ago and again getting generic replies wouldn’t be surprised iif the company goes bust. Cheap items for expensive money and the company run in the same way. Avoid them at all costs There must be a way of getting a refund as per the goods and services act. I would never ever buy from this company again and I would never recommend them”

Helpful Report

Posted 2 months ago

“Clearly the company is in trouble financially because there’s no other reason to withhold all of these refunds from customers. Will never order from here again, terrible attitude to have towards customers”

Helpful Report

Posted 2 months ago

“Waiting and waiting and waiting for MONTHS to get a refund they received my items on august the 5th! I am still waiting to receive my money! With no response from them just genetic/auto messages absolutely no apology from a human! I received an email 3 days ago saying that they and issued a refund but I still haven't received any money whatsoever!! I'm disgusted and left out of pocket GIVE ME MY MONEY BACK !!!! I believe they leave people so long without refunds so that their accounts gain interest they a SHAM and Shelly Cuttings the owner needs to rethink her career ! Terrible customer service, terrible prices and terrible refund policy! Lies upon lies. ALL has been reported to trading standards I will not stop till I get my money back from these thieves!”

Helpful Report

Posted 2 months ago

DLSB is rated 1.9 based on 319 reviews