DLSB Reviews

Name: DLSB
Rating: 1.84

1.8 Rating 341 Reviews

21 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since receiving an email of confirmation they have received my return, I still have no refund and it's currently 32 WORKING DAYS since then. I have emailed no reply, disgusting..... Will Not be ordering with them ever again and I will chase my money.”

Helpful Report

Posted 6 months ago

“Returned items within timeframe. Received notification to state it had been returned. I am now on day 52. I have just called Citizens Advice 0808 223 1133. You are covered by legislation if you return within 14 days. After 14 day, you have to follow an internal complaints procedure. Due to the situation, i have requested Citizen’s Advice notify Trading Standards.”

Helpful Report

Posted 6 months ago

“Do not order from this site absolutely ridiculous length of time to wait for a refund currently on day 52 . Emailed numerous times they just say I'm in a que.”

Helpful Report

Posted 6 months ago

“Returned my items in September, I have sent numerous emails with responses like we are extremely busy and that the team are working hard and I am now in a que. Terrible customer service will not buy from this company again.”

Helpful Report

Posted 6 months ago

“Returned an order 8 weeks ago and still no refund given. I've tried to contact them on numerous occasions!”

Helpful Report

Posted 6 months ago

“Shocking customer service!! Still waiting for a refund.. not responding to any messages and had no contact number!! DONT buy from this cow boy company!!”

Helpful Report

Posted 6 months ago

“Absolutely horrendous returns policy I have been waiting 8weeks for a refund and still nothing I would never ever order from them again!! Sick to death of receiving automated replies if I could give a zero star rating I would!!”

Helpful Report

Posted 6 months ago

“Do not order from this company, I returned my full order, they received it on the 10th of September, I'm still waiting for my refund. The customer service is appalling. The products were of very poor quality.”

Helpful Report

Posted 6 months ago

“They won’t refund you. It seems that everyone that sent a return didn’t get a refund so please don’t order from them as you will be left without money out of your pocket.”

Helpful Report

Posted 6 months ago

“Just here to echo the above. This company needs closing down. Tacky, cheap, poor quality clothing and still waiting on a refund from almost 2 months ago. Absolute shysters.”

Helpful Report

Posted 6 months ago

“Still waiting for refund for a parcel returned 30/08 worth £300”

Helpful Report

Posted 6 months ago

“No refund of £223 after nearly 2 months, PayPal won’t help either. Has anyone had success in getting their money back?”

Helpful Report

Posted 6 months ago

“Received an email saying my return was back in the warehouse 26th August!!!! Still not processed and no refund made. Numerous emails to them and no response! Terrible customer service.”

Helpful Report

Posted 6 months ago

“I ordered 3 dresses in August they were not suitable I sent them no with in a few days the amount came 2 £104 on Sent numerous emails all u get is an automated message saying there sorting out refunds (Defentily not mine ) I'm at my site and I'm reporting it 2 morrow 2 PayPal an my bank please do not buy of this company trust Shein we l c w at PayPal an my bank can do about it 😠”

Helpful Report

Posted 6 months ago

“No refund”

Helpful Report

Posted 6 months ago

“Waiting for a refund for a return they received the beginning of September. Customer service is non existent no wonder they’ve closed DMs on Instagram looking at the bad reviews on here.”

Helpful Report

Posted 6 months ago

“returned stuff 3 weeks ago and they still taking money out of my clearplay have emailed them twice but no response”

Helpful Report

Posted 6 months ago

“I never received a refund after returning items worth £80 - do not buy from this company! They will not give you any money back if you return and just ignore you. Scammers! Awful company”

Helpful Report

Posted 6 months ago

“Has anyone managed to get their refund from this company? Like many others I’ve been waiting since the 19th August, any correspondence is responded to with an automated email with no other way of contacting the company. I’m now trying to do a chargeback through my bank as I feel I won’t ever get refunded”

Helpful Report

Posted 6 months ago

“NOT RECEIVED A REFUND FOR THE POOR QUALITY DRESSES I RECEIVED ITS BEEN OVER A MONTH NOW 🥹 DO NOT TRUST THIS COMPANY !!! I AM REPORTING THEM TO TRADING STANDARDS , HMRC & COMPANIY HOUSE IF I DO NOT GET A REFUND THIS WEEK DONT SAY I DIDN'T WARN YOU”

Helpful Report

Posted 6 months ago

DLSB is rated 1.8 based on 341 reviews