DLSB Reviews

Name: DLSB
Rating: 1.84

1.8 Rating 341 Reviews

21 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK items, some bits expensive for what they are/material. However if you need to send something back you are in for a struggle. I waited 3 weeks for a refund. Emailed 4 times and they stopped responding, 5 Facebook messages and I received a rude message back. Told to stop messaging as they would keep putting me to the back of the queue 😡. Had to prove I'd sent it all back so make sure you keep your proof of posting otherwise they'll deny ever receiving it. I've used this company a few times and this is the worst service I've ever received from shopping online. Shame dlsb, you could have handled your returns so much better. I must also add they have no telephone number to call which seems very odd....”

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Posted 5 years ago

“I've been waiting over 19days now for my refund from this company they dont reply to messages if you read on trustpilot reviews a lot of angry customers are also having the same issue they wont refund us I have taken this further they obviously a dodgey site and wont pay you your money back AVOID”

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Posted 5 years ago

“Avoid I have been awaiting 2 refunds for parcels I returned 19days ago now I need the money as I'm going on holiday I'm daily messaging them via email facebook Instagram they just reply to everyone with the same automated reply saying upto 21days I just feel like I'm begging for my own money back I mean who takes this long to process a refund I think they a dogey company and have now reported them I will get my money back one way”

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Posted 5 years ago

“I was weary of ordering from here after seeing bad reviews, I was put off initially... but the cute clothes were calling for me! I paid through PayPal to be on the safe side. Honestly, it was seamless, and delivery was quick. Felt like I got quite a bit for my money, and all good quality. Give this place a go if you're a fan of places like Boohoo or Missguided.”

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Posted 5 years ago

“Love all the clothes from here. Never had any issues - comfortable clothes. Probably my favourite website to get my night out clothes.”

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Posted 5 years ago

“Waiting for 100 pound to be refunded to me!!! All they keep doing is giving me an automated answer. Its been over 21 days. All I keep seeing is bad reviews. Avoid this company!!!”

Helpful Report

Posted 5 years ago

“I ordered a navy jumpsuit from their online store, paid for next day delivery and I haven’t heard from them. Not a phone call or an email address. I have tried to contact the seller several times and nothing.”

Helpful Report

Posted 5 years ago

“Cheap quality clothes. Nightmare for returns. Terrible company - would never order from them again. In the world of online shopping they are years behind. Someone clearly trying to make money worth no regard to having a successful business.”

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Posted 5 years ago

“Never heard of VAT taken off an item when refunded, surely you should get refunded what you paid. Poor, very poor. Would not recommend this site to anyone”

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Posted 5 years ago

“I LOVE this brand! Never had any problems with my orders, I love the Dolce Vita dresses so much I bought it in another 2 colours. Highly recommended.”

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Posted 5 years ago

“I received my item and was extremely happy with it. Looked exactly as it did in the picture.”

Helpful Report

Posted 5 years ago

“Beautiful occasionwear that's a bit different from the high street stores. Great promotions from time to time, and customer service has always been accommodating.”

Helpful Report

Posted 5 years ago

“Beautiful occasionwear that's a little different than the high street stores. Great promotions from time to time, and customer service have always been accommodating.”

Helpful Report

Posted 5 years ago

“I received the incorrect item and despite contacting DLSB numerous times, I have since not received the correct item or the refund. The incorrect item was sent to them over 3 weeks ago and I just keep getting told that I didn’t send the postage receipt therefore they cannot send the correct item. However I have made them aware numerous times that they received my returned item 3 weeks previous (as per Royal Mail track and trace) however they have not acknowledged it. I would not recommend buying from this company at all.”

Helpful Report

Posted 5 years ago

“Do not use!!! They don’t reply to emails if you need a refund!! Have contacted several times, they sent me the wrong dress and not replying! Have had to open a case with PayPal to get my money back!!! Bad bad bad customer service!!!!”

Helpful Report

Posted 5 years ago

“clothes are beautiful and super fast delivery. returns can be a little slow but still worth it for the beautiful clothes.”

Helpful Report

Posted 5 years ago

“I have been waiting for a refund and correspondence from this company for two weeks now, I am yet to hear anything back despite emailing three times! I will be taking this further as they clearly have no idea about the Customer Consumer Rights Act 2015. DO NOT ORDER!”

Helpful Report

Posted 5 years ago

“I'm still yet to order as I havent received my code for 15% off first order. No response to email, fb messenger or Instagram messenger...”

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Posted 5 years ago

“Terrible. Quality of clothing is awful and the customer service communication is ridiculous. Trying to get refunded from a tracked item is virtually impossible. I’m still owed £177 DO NOT USE”

Helpful Report

Posted 5 years ago

“Refused to refund Me my money even though they sign for my return over 1 months ago got my proof from Royal Mail track website NEVER REPLY TO EMAILS OR CALL ME TERRIBLE CUSTOMER SERVICE no help form then at all”

Helpful Report

Posted 6 years ago

DLSB is rated 1.8 based on 341 reviews