DLSB Reviews

Name: DLSB
Rating: 1.88

1.9 Rating 319 Reviews

22 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on a refund from 6 weeks weeks ago! Even though I had to pay to return the item also? When contacting them I get the generic ‘we’re selling more so of course there’s more returns’ response…. If you can’t keep up with the amount of returns you shouldn’t be selling so much! Or hire more staff! It’s not the consumers problem. Waiting well over the 21-days noted on their website (which is also ridiculous).”

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Posted 2 months ago

“I would give 0 stars if I could. The worst returns policy, I think basically the policy is you can return your items but we won't refund the money. Endless reviews with the same experience. I wish I'd have read these sooner”

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Posted 2 months ago

“Flab received my returns on 9th August and I still haven’t received my money! It is now 13 September! How come the person who owns this company Shelly Cutting does not do anything about this?”

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Posted 2 months ago

“I'm on week 6 of waiting for my refund over £400 the Customer service is shocking I have chased and all I get is we working through July return and to wait !!! We are now nearly mid September all items went back as nothing fitted don't bother ordering from here”

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Posted 3 months ago

“Never order off this site 21 days and still no refund”

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Posted 3 months ago

“AVOID this company. Im waiting on a refund for 2 dresses I sent back. Been waiting a month & still nothing. I have the email to say they received the dressed but it doesnt take a month to issue a refund. They don't reply to your emails & they remove any negative reviews from Facebook! I will never use this company again. AVOID!”

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Posted 3 months ago

“I will never order from DLSB again. It is a disgrace! Sent a dress back in July and they havr acknowledged receiving it on 22nd July. I STILL have not had a refund. AVOID!”

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Posted 3 months ago

“I will never order from DLSB again. It is a disgrace! Sent a dress back in July and they havr acknowledged receiving it on 22nd July. I STILL have not had a refund. AVOID!”

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Posted 3 months ago

“I am waiting 30 days and still haven’t received my refund if £166.00. The customer service us shocking and your returns policy obviously is incorrect Never use this site again”

DLSB 1 star review on 8th September 2024

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Posted 3 months ago

“Returned an item in July and still waiting for my refund to be processed! A generic reply is all I get when I try to make contact. I am waiting refunds for 3 separate orders totalling £100. This is a complete shambles for returns especially when their policy states it can take up to 21 days during busier periods. Stay clear of this company.”

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Posted 3 months ago

“I have ordered once off this website and it’s actually the grimmest in terms of quality and service. I sent everything back and they confirmed receipt of my return on 29 July. It’s now September and I’ve not been refunded. The clothes are cheap and tacky looking, SHEIN provide a better quality and a better service than these clowns.”

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Posted 3 months ago

“Still no refund of 21 working days, do not shop here!!! Be warned!!!”

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Posted 3 months ago

“Waiting over 30 days so far for them to process my refund it’s absolutely disgusting. There’s no way to contact the company, and they advertise that refunds are issued within 7-14 working days, or 21 working days during particularly busy periods. I’ve long exceeded this and received nothing. This company are holding £100 of mine that I have no way of getting back until they feel like it. Yet, are pushing for further sales of their items across all platforms as they have the staff to take your money but not to issue it back to you. I will surely NEVER shop here again.”

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Posted 3 months ago

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Posted 3 months ago

“Disgraceful refund time! It’s now 29 WORKING days since I sent my parcel back, I’ve sent 5 emails asking for it to be chased up and had NO response what so ever. An absolute mess. I’ll never order from this company again please keep in mind how bad the return process is before purchasing! X”

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Posted 3 months ago

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Posted 3 months ago

“5 weeks after they received my return. STILL NO REFUND. Appalling how this business is still afloat. Surely they’d employ more staff to deal with the influx of returns they are getting. Embarrassing”

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Posted 3 months ago

“Returned items way over 21 working days process time. Every time I email them they send a generic response and tell me they have a backlog of returns. I am due over £100 refund and cannot afford to wait any longer. I have now contacted the ombudsman. I will never shop here again and definitely would not recommend them.”

Helpful Report

Posted 3 months ago

“It has been over 14 days since they received my returns, and they still won't process the refund. They simply say they are still dealing with July's returns, which is insane! I've had to open a dispute with PayPal”

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Posted 3 months ago

“Horrendous company, sent my parcel back and received confirmation via email that it had arrived at their warehouse on the 22nd of July - have yet to receive a refund and we’re on the 26th of August. It’s the 25th working day and they keep sending the same generic email response. Surely there’s a way to escalate this? Trading standards?”

Helpful Report

Posted 3 months ago

DLSB is rated 1.9 based on 319 reviews