DLSB Reviews

“ I bought two dresses beginning of July, I paid £4 next day delivery. ”

“ Return confirmed 6th Sept, its now 25th Oct & still no refund. Absolutely ridiculous the service provided, constantly having to chase up for non satisfactory outcome. Not to mention the next day delivery service i used, 5 days later & had to chase for items to be dispatched. WOULD NOT USE OR RECOMMENDED COMPANY! ”

“ Ordered dress for my bday... to then be told when chasing delivery it's out of stock, cancelled rest of the order but still was sent even tho told not to... I returned straight away have tracking received and still not refund... you email and they say not received it don't recognise the order.... ”

“ Contact off them is terrible never get a reply no refund at min and waited the 21 working days which they stated also paid for next day delivery once never came on time could blame the courier but it wasn’t it just wasn’t despatched considering I ordered well before the 3pm as stated I can order off other sites just before 11pm and I receive it next day emailed them about it no reply whatsoever and that was months ago customer service is terrible they never seem to reply used to order loads off them but not so much now as the waiting time to get your money back is terrible ”

“ Quick to take your money but reluctant to give you it back as quick. Will not be ordering from this company again ( still waiting for a refund) twice this has happened with this company. I also paid for next day delivery and didn't get it. ”

“ 99 for annual next day delivery. ”

“ No delivery was ever received or even attempted. ”

“ Never again! Poor quality clothing! Refund took over 3 weeks! Also charge refund delivery back to the seller so you not getting full price back of the goods! ”

“ Worst customer service I have recieved, sent an item back over 3 months ago and they cannot track the parcel even though I sent it tracked delivery and spent £7.40 to return it. If you return keep the receipt as proof or you won't get refunded!! ”

“ Ordered a dress 9 days ago and even selected express delivery... wouldn’t know what the dress is like as it STILL hasn’t arrived. Not even received the dispatch email yet and despite emailing day I get rude replies saying ‘our team are working on packing the ordered as quickly as they can’ REALLY?! To make matters worse you get one email reply from them just reiterating themselves every day. No phone number. ”