DLSB Reviews

“ Received generic email apologising that there was a delay in processing returns. ”

“ Ordered two dresses returned both in September received email from DLSB confirming they had received the returns stating I would receive refund 7 - 14 days but maybe 21 days. ”

“ Same as everyone else, I sent items back in September, and had the same emails from them,”high number of returns so delays”. Etc I raised a dispute through Clearpay and have just received a full refund today through Clearpay. (December!)I’ve also read that another customer had managed to get a refund through their bank. So definitely worth trying, either bank or Clearpay app. Assuming klarna app might be the same. ”

“ This is the worst company I have ever used. Long delays for returns and have now been notified that they have ceased trading. Still chasing refund 2 months later. Absolutely shocking. If I could give a - rating I would. No wonder they’ve gone under. ”

“ Customer service is shocking with this company. Still haven't had my refund 6 weeks later from the day you received my returns. I have tried to get in touch multiple times via different ways but with no avail. ”

“ Still waiting on a refund from 2 months ago. Whenever I email i just get the same reply so I'm guessing it's automated. Something about them having a back log of returns. And no wonder as their quality and sizing are questionable. Won't ever order again! ”

“ Absolutely horrendous returns policy I have been waiting 8weeks for a refund and still nothing I would never ever order from them again!! Sick to death of receiving automated replies if I could give a zero star rating I would!! ”

“ I wish I’d read the reviews about the returns. It’s been almost a month and I’m still waiting. They keep telling me my return is in a queue. Absolutely ridiculous! I will never order from this company again and I’d advise you to do the same. ”

“ You can't get an answer to anything about returns it's all automated and not helpful. ”

“ Still waiting on a refund from 6 weeks weeks ago! Even though I had to pay to return the item also? When contacting them I get the generic ‘we’re selling more so of course there’s more returns’ response…. ”