DLSB Reviews

“ How can we leave minus stars... very poor service, feels like theft offering no assistance for customers to recover their money.... ”

“ Customer service is shocking with this company. Still haven't had my refund 6 weeks later from the day you received my returns. I have tried to get in touch multiple times via different ways but with no avail. ”

“ Terrible, no customer service at all. Emails go ignored and you can’t contact them any other way, they have blocked comments and messaging on social media. I was sent someone else’s order so I’m thinking of selling it on Vinted as it looks like I’ll be waiting an age for a refund if other reviews are anything to go by. Shocking company ! They need more staff to sort this shambles. ”

“ Disgraceful. Over 21 gays and my money has not been refunded. I have emailed customer service three times and receive automated response. I think it’s appalling you hold on to my money refund, I can’t get in touch with you and you obviously do not care. ”

“ If I could give zero stars I would. I have been waiting since August for a refund for an item I ordered and have not received a response to my emails chasing it up. Appalling service and I’m looking into how to register a formal complaint ”

“ Much like a lot of the other reviews, I am awaiting a refund for goods returned and it is now 36 days. To ignore their customers when they reach out via email, Instagram, and Facebook is disappointing and shows a lack of customer service. I have used DLSB many times before and have never encountered these problems but I won't be using them again ”

“ Awful customer service. Still waiting for my refund it’s been three months it’s terrible the amount of emails I have written and you just get automated replies. The most laughable reply I had got was to give them a rating on how they did!! ”

“ The outfits are lively, however I ordered x2 to try for my mums wedding, they didn't fit so needed to return. This happened in aug amd I am still waiting for a refund! I have sent so many emails and requests for this but still waiting! Very poor customer service unfortunately ”

“ Still waiting for a refund after nearly 8 weeks no response from the company when trying to make contact. Disgraceful customer service would avoid at all costs. ”

“ I returned items 45 WORKING DAYS and I am being completely ignored on Facebook, Instagram and email! Absolutely shocking customer service! I see nothing but bad reviews for this company ”