DLSB Reviews

Name: DLSB
Rating: 1.84

1.8 Rating 341 Reviews

21 %

of reviewers recommend DLSB

Company Reviews

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Metrics

1.8

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Mrs P

Anonymous

DLSB 1 star review on 10th September 2024

Alison Grove

Anonymous

Anonymous // 01/01/2019

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“Great clothes, amazing offers, and fast delivery.”

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Posted 4 years ago

“Ordered twice from DLSB. The first dress i ordered was quite short compared to the picture so I returned it which was really easy to do and received the money back quickly! I then ordered a different dress and it was perfect! I love the unusual styles, it’s not what you see in every other shop!”

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Posted 4 years ago

“My item was never delivered! Track it said delivered by Royal Mail but it’s wasn’t! It’s was so hard to try and get a refund so I gave up!”

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Posted 4 years ago

“Fab clothes, reliable, quick delivery.”

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Posted 4 years ago

“FABULOUS CLOTHES! 💗”

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Posted 4 years ago

“Lovely products, quick delivery. My favourite online shop!”

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Posted 4 years ago

“Do not use this company at any cost they are ripping people off”

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Posted 4 years ago

“I have ordered items from this website on the 16th of February (2 items), one turned out to be "ok", the other turned out to be a very awful quality. Returned the item around the 27th of February and they still have not sent my refund! They are blaming the pandemic, they are blaming everything else but to take responsibility and give the money back to people. Never ever ever order from these scam people again. And do yourself a favour too and stay away from them unless you want to receive a cheap quality product and then not receive your money back. I am highly disappointed by their behaviour. ONE MONTH AFTER THEY HAVE DEFINITELY RECEIVED MY RETURN STILL NO MONEY BACK.... THEY HAD WEL OVER 21 WORKING DAY TO REFUND THE MONEY. AVOID THEM AT ALL COST!”

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Posted 5 years ago

“Awful amateur company! Have zero customer service. Ordered two big orders from them, nothing was suitable and not good quality. Returned items and was told 21 days or more for them to even look at processing my return. No phone number to contact them on have to contact them via Facebook or some other means as they are notoriously hard to get in touch with. I’m nearly a month and a half in now and still no word from them. SHOCKING COMPANY. AVOID LIKE THE PLAGUE. Won’t be getting my money back anytime soon.”

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Posted 5 years ago

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Posted 5 years ago

“***Terrible service & quality**** first dress I bought from DLSB fell apart first time wearing it, shockingly bad quality. Therefore I returned other items I had purchased 4 days after receiving- it took them 21 working days to process my return & now won’t refund as over the 14 days! Having emailed back & forth for days now & it’s like hitting your head against a brick wall not even convinced it’s a person I’m dealing with as answers are so robotic. Avoid at all costs, no wonder so many bad reviews on here for them”

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Posted 5 years ago

“Today at 11:41 AM ****AVOID AT ALL COSTS! *** WARNING *** I WILL BE STICKING TO WELL KNOWN HIGH STREET CLOTHES COMPANIES WHO OFFER GREAT CUSTOMER SERVICE, FREE RETURNS AND AREN'T AS EXPENSIVE AS DLSB AND WHO SHOW A TRUE REPRESENTATION OF THEIR CLOTHES UNLIKE THIS COMPANY DLSB WHO REFUSE TO REFUND OR OFFER STORE CREDIT FOR AN ORDER RETURNED AFTER 30 DAYS, AND WHO STATE THAT THEY WILL NOT REFUND IF RETURNED AFTER 14 DAYS WHICH IS AGAINST THE LAW, IF NOTIFIED WITHIN 14 DAYS OF A RETURN, A CONSUMER HAS A FURTHER 14 DAYS TO RETURN THE ITEM FOR A REFUND. AFTER EXPLAINING MY CIRCUMSTANCES AS TO WHY MY ORDER WAS RETURNED LATE, THEY JUST SENT MY ORDER BACK WITH NO NOTIFICATION AND ARE REFUSING TO EVEN OFFER ME CREDIT, THEY WERE RETURNED IN PERFECT CONDITION BUT ARE REFUSING TO DO ANYTHING.. TOTALLY SHOCKED AND DISAPPOINTED AT THIS LEVEL OF CUSTOMER SERVICE”

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Posted 5 years ago

“Never again! Poor quality clothing! Refund took over 3 weeks! Also charge refund delivery back to the seller so you not getting full price back of the goods!”

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Posted 5 years ago

“Having returned an item which has been received by DLSB and still not had my refund is disappointing after 2 weeks. The dress I did get was nice and delivered on time but the after sales service has been poor, I have sent an email and had no response. Clearly lacking in customer service skillsm”

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Posted 5 years ago

“If I could give 0 stars then I would. Absolute shambles of a company. I ordered a dress back in the last week of September, tracked it and it said it had been delivered by Royal Mail which it hadn't. I have sent this company in excess of 20 emails requesting my money back, and have either been ignored for days until I email again, or have been fobbed off with an automated email. They have told me they are waiting to hear back from Royal Mail.. I have contacted Royal Mail myself and they can not believe I have been made to wait for 6 weeks and still no refund. Royal Mail have advised if an item is not received after 10 working days they would assume it missing and would issue a refund. DLSB are refusing to take any notice of this, and have quite frankly, robbed me of my money!! I am now money down and without a dress that was needed for an event 5 weeks ago!! I have asked on numerous emails for a manager to contact me, and to be advised what their formal complaints procedure is, and I get ignored each time!! AVOID THIS COMPANY.”

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Posted 5 years ago

“Worst customer service I have recieved, sent an item back over 3 months ago and they cannot track the parcel even though I sent it tracked delivery and spent £7.40 to return it. If you return keep the receipt as proof or you won't get refunded!!”

Helpful Report

Posted 5 years ago

“Appalling customer service. Over 4 weeks to “process“ a returns Payment for a poor quality item. Have received an email Saying it has been refunded, it has not. Will not be ordering again.”

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Posted 5 years ago

“DISGRACEFUL CUSTOMER SERVICE! REFUSING TO REFUND AS THEY SAY THE GARMENT HAS BEEN WORN. I CAN GUARANTEE THAT IT HAS NOT BEEN. THEY ALSO TAKE AGES TO RESPOND. ABSOLUTE DISGRACE!”

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Posted 5 years ago

“Worse customer servise, liers.”

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Posted 5 years ago

“Ordered a dress 9 days ago and even selected express delivery... wouldn’t know what the dress is like as it STILL hasn’t arrived. Not even received the dispatch email yet and despite emailing day I get rude replies saying ‘our team are working on packing the ordered as quickly as they can’ REALLY?! To make matters worse you get one email reply from them just reiterating themselves every day. No phone number.”

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Posted 5 years ago

DLSB is rated 1.8 based on 341 reviews