Dock & Bay Reviews

Name: Dock & Bay
Rating: 4.90

4.9 Rating 33,524 Reviews

98 %

of reviewers recommend Dock & Bay

4.9

Based on 33,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Dock & Bay:

Beach Towels. Reinvented.

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Dock & Bay 5 star review on 10th October 2024

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received it ☹️”

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Posted 2 years ago

Hi Jayne, I hear you received your D&B. Amazing! We're sorry for the wait and hope you love it 💙 All the best, Briar

Posted 2 years ago

“Have not received my item yet”

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Posted 2 years ago

Hi Jennifer, Have you now received your Dock & Bay? If not please email us at help@dockandbay.com and we'll make sure you get it, rain or shine! Thank you, Briar

Posted 2 years ago

“Product I can not fault. Customer service shocking and rude. Waited for delivery for almost two weeks when sending email to customer services simply saying I hadn’t received the order, I then received a very sarcastic rude reply back, absolutely no need for it really a simple it’s on its way and the words sorry but nooooo - sarcastic rude and undermining reply. No respect to their customers at all”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry that our response wasn't good. We'll take this on as feedback and make sure we don't come across this way. Our goal always is to help smooth out any issues so I can assure we didn't mean to be sarcastic or rude, we want you to have the best experience possible! I hope you love your Dock & Bay 💙 Thank you for sharing this with us, Briar

Posted 2 years ago

“Did not receive our order. Tracking indicates it was sent but did not arrive.”

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Posted 2 years ago

Hi John, Did your Dock & Bay arrive in the end? I hope so, so you can enjoy it loads 💙 - If it didn't, do let us know and we'll resolve this! All the Best, Briar

Posted 2 years ago

“I have not received my order yet!! Happy to write a review when I receive it”

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Posted 2 years ago

Hi Carolyn, I’m sorry to hear you haven’t got your order yet, rest assured it should be on its way soon. 🚚 Between the Black Friday rush and Royal Mail strikes we are experiencing unusual delays! This means your order may take a few days longer than expected. We’re working our hardest to get everything out as soon as we can. Trust me, our Dock & Bay goodies are worth waiting for. 💌 We've actually looked into your order and it appears to be out for redelivery which is good news! I hope it gets to you well and you're able to let us know how you like it ✨ Please email us at help@dockandbay.com so we can help you with this if you need! Best wishes, Briar

Posted 2 years ago

“I bought 2 hair wraps but they are utterly useless. Unfortunately because I washed them both before I used them, I can't return them for a refund”

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Posted 2 years ago

Hi Fiona, Oh no! We want our Wraps to give everyone a good drying experience and leave their hair shiny and stunning ✨ I'd love to know more information about why they aren't working for you so I can help! Email us at help@dockandbay.com and we'll turn this experience around for you! I hope to hear from you, Briar

Posted 2 years ago

“I have not yet received my order!”

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Posted 2 years ago

Hey Caroline, I'm super sorry to hear that! Rest assured, our customer service team is on the case 😎 We've sent you an email to remedy this situation for you 💌

Posted 2 years ago

“Not happy - order lying in Gatwick since 20th August with no further updates”

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Posted 2 years ago

Hi Denise, I'm so sorry about this. The Royal Mail strikes have created quite the backlog. But we want to sort this for you ASAP. My colleague Charlotte has popped you an email to arrange a free replacement and I've refunded you 15% off your order for the delay. Hopefully this will be all sorted soon. Best, Flora

Posted 2 years ago

“Good website but descriptions of items not always accurate”

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Posted 2 years ago

Hi there - thanks for this feedback, it's great to hear from customers 💙 Do you have any items in mind you think we can improve the description of? This is super helpful for us 😇

Posted 2 years ago

“Expensive towels, the towel does not dry you or itself any quicker then a normal towel. It’s thin and doesn’t keep you warm at all. Waste of money unfortunately.”

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Posted 2 years ago

Hi there, I'm so sorry you don't love our towels. We keep our designs thin to make sure they fold down small, which our customers love! We pride ourselves on being different from a normal towel - we're quick dry, sand repellent and made from 100% recycled consumer plastic!😎

Posted 2 years ago

“Have not received my order”

Helpful Report

Posted 2 years ago

Hi Carole, I'm sorry to hear this! Let me help you out here - do drop an email with your order number to help@dockandbay.com 💙

Posted 2 years ago

“Order not arrived”

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Posted 2 years ago

Hey Kim! Sorry to hear you haven't received your order yet 😢 I have checked your tracking & can see a delivery attempt was made by Royal Mail on 01-06-2022 but they said there was no one in, so you were sent a link to arrange a redelivery. Don't worry though, we'll get this sorted for you! We've just popped you an email with more info on how to arrange a redelivery 😊

Posted 2 years ago

“Sorry expected better sand sticks to towel when wet and towel too light wind picks it up moves around.”

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Posted 3 years ago

Hey Teresa, Oh no! So sorry to hear this, that doesn't sound right :( Once your towels are dry, give them a shake and the sand should fly straight off 🤩 We also suggest holding your towel down with pebbles or snacks if the pesky wind is trying to steal your towel!

Posted 3 years ago

“The towels are not what I thought they'd be. They are not terry cloth. I assumed they were. It should be noted on the description that they're not terry cloth. They are pretty, but they are not what I thought they'd be.”

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Posted 3 years ago

Hi Cara! We're so sorry to hear about your disappointment with our products. Our microfibre material isn't for everyone! We know that sometimes the comfort of a terry cloth towel after a dip is simply the best :)

Posted 3 years ago

“just used one of the towels I want to give you some honest feedback. I have just layed on the most uncomfortable towel ever.. not sure you could classify them as towels when it feels like a tent material. I am really regretting spending the amount of money I did on those towels for Christmas. Sand does not fall off them as advertised, so you can not Lay On them, especially when sand is stuck to them! Blow away in the slightest breeze too 👎 Disappointed 🙁”

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Posted 3 years ago

“It never arrived!”

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Posted 3 years ago

“Disappointed. Once wet sand stuck to it like glue and didn't seem to dry much quicker than a regular towel”

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Posted 3 years ago

Hi there, we're sorry to hear you don't love your towels! We have a 30 day satisfaction guarantee, so if you'd like to return the items please don't hesitate to get in touch, or check out the returns information at https://au.dockandbay.com/pages/returns (even if it's a little over 30 days)

Posted 3 years ago

“Diese Tücher sind sehr schlechte Qualität, schade um das Geld. Krumm geschnitten und schlecht genäht. Der Stoffel fuselt extrem, man darf nichts damit berühren, überall bleiben Fuseln. Würde ich nie mehr kaufen. Eine riesige Enttäuschung.”

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Posted 3 years ago

Oh nein, tut mir leid, das zu hören, das entspricht überhaupt nicht unseren Standards! Keine Sorge, wir sind hier, um Ihnen zu helfen! Unser freundliches Team wird sich in Kürze bei Ihnen melden 😊

Posted 3 years ago

“I did not receive my item”

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Posted 3 years ago

Hi Anna, I'm so sorry to hear this! If you email our customer service team at hello@dockandbay.com, they will be more than happy to help track down your order or send a replacement. :)

Posted 3 years ago

“Never received. Had to open a PayPal claim to get money back .”

Helpful Report

Posted 3 years ago

Hi Susan, I'm so sorry to hear this! Our lovely customer service team would be more than happy to resolve this issue for you. I can see that one of our team has been trying to contact you via Paypal but maybe these communications haven't been going through? A refund has been processed but if you require any further assistance or have any questions, please do get in touch with us at hello@dockandbay.com. All the best, Julia

Posted 3 years ago

Dock & Bay is rated 4.9 based on 33,524 reviews